Search Hotels in Charleston Meadows, Palo Alto

"Everyone and everyone very nice and friendly great costumer service staff"

"Not up to par with Hilton brand standards. Hormone disrupting cheap room freshener smell to cover the smell of god knows what. Carpet was wet and sticky Just an average/below average experience "

"Good "

"The facility was very adequate with the exception that they charge for parking. And breakfast was not complementary."

"Hotel was nice the only problem was you have to pay for parking but it comes out of a deposit and breakfast wasn't free it could also be charged to your room from your deposit."

"I was calling from 6.30 am and was told to call back at 9am. I was not spending the night so I was requesting an early check in. I was pushed from agent to another. I was also told early check in’s are not guaranteed which I completely understand but I had no help from anyone. An agent called niaomi just forwarded my call and then I talked to Rodrigo who was helpful but I was put on hold for 25 mint. Then called back at 10.30 and canceled my reservation which I was put through the front desk immediately. I had a very important zoom to make and had to do it in a parking lot. I ended up booking a day room in aloft hotel who were extremely accommodating. I’m absolutely demand a refund for the room. I have never experienced such incompetence from embassy suites "

"Friendly staff, clean room, very good breakfast "

"Stay away. Lobby is nice but the rooms don’t match. The worst part is the service and rudeness of the staff. Impossible to get help or speak to management. I’ve traveled internationally and have never had this much trouble with an establishment. "

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