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Leptos Panorama Hotel

5.0 star property
Mediterranean hotel with full-service spa and fitness centre

Choose dates to view prices

Photo gallery for Leptos Panorama Hotel

Exterior
Apartment | 1 bedroom, down duvets, in-room safe, desk
Children’s play area – outdoor
Superior Room, Sea View | View from room
Exterior
Escape to Leptos Panorama Hotel, where luxury meets eco-consciousness. Enjoy a daily manager's reception on the picturesque terrace overlooking Agia Marina Beach or unwind at the poolside bar with sun loungers and umbrellas nearby.

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • Spa
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 1 Bedroom, Pool Access

Deluxe Room, 1 Bedroom, Pool Access | 1 bedroom, down duvets, in-room safe, desk

Deluxe Room, 1 Bedroom, Pool Access

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Furnished lanai
Private pool
Air conditioning
Club Lounge
Mini-fridge
Dining table
Flat-screen TV
Sofa bed - single
  • 26 sq m
  • Sea view
  • Sleeps 3
  • 2 Large Single Beds OR 1 King Bed

View all photos for Executive Room, 1 Bedroom, Sea View

Executive Room, 1 Bedroom, Sea View | Living area | 50-inch flat-screen TV with satellite channels

Executive Room, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Executive Lounge
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
Down duvet
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Sea View

1 bedroom, down duvets, in-room safe, desk

Superior Room, Sea View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Dining table
Flat-screen TV
Blackout curtains
Separate bedroom
  • 23 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Studio

Standard Studio | 1 bedroom, down duvets, in-room safe, desk

Standard Studio

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Blackout curtains
  • Partial sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Bedroom, Partial Sea View

1 bedroom, down duvets, in-room safe, desk

Standard Room, 1 Bedroom, Partial Sea View

7.4 out of 10
Good
(6 reviews)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Dining table
Flat-screen TV
Sofa bed
Down duvet
  • 24 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room, Mountain View

Standard Room, Mountain View | Living area | 50-inch flat-screen TV with satellite channels

Standard Room, Mountain View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Mini-fridge
Dining table
Flat-screen TV
Sofa bed
Down duvet
  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment

Apartment | 1 bedroom, down duvets, in-room safe, desk

Apartment

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • 42 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
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About the area

Map
Kato Galatas, Chania, Crete Island, 73100

What's nearby

  • Kalamaki Beach - 12 min walk - 1.1 km
  • Agioi Apostoloi Beach - 12 min walk - 1.1 km
  • Agia Marina Beach - 4 min drive - 4.2 km
  • Nea Chora Beach - 6 min drive - 5.4 km
  • Old Venetian Harbor - 7 min drive - 6.5 km

Getting around

  • Chania (CHQ-Ioannis Daskalogiannis) - 29 min drive

Restaurants

  • ‪Loca Cafe - ‬2 min drive
  • ‪ΨΗΤΟΠΟΛΙΣ - ‬2 min drive
  • ‪Ζυγος - ‬2 min drive
  • ‪Kalamaki Mare Cafe - ‬13 min walk
  • ‪Kouzina Galerie - ‬20 min walk

About this property

Leptos Panorama Hotel

Luxury eco-certified hotel near Kalamaki Beach
You can look forward to a poolside bar, a free daily manager's reception and a terrace at Leptos Panorama Hotel. Active travellers can enjoy volleyball, horse riding and cycling at this hotel. Treat yourself to a body treatment, a massage or a manicure/pedicure at the on-site spa. The on-site international cuisine restaurant, Symposium, offers lunch, dinner, light fare and ocean views. In addition to shopping on-site and a garden, guests can connect to free in-room WiFi.
Additional perks include:
  • A seasonal outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Bike hire, an outdoor tennis court and babysitting (surcharge)
  • Massage treatment rooms, a TV in reception and a billiards/pool table
Room features
All 190 rooms have comforts such as laptop-friendly workspaces, in addition to perks such as free WiFi and desk chairs.
Extra amenities include:
  • Bathrooms with hairdryers and shampoo
  • 50-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

All-inclusive details

All-inclusive room rates at Leptos Panorama Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Tennis

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Greek, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Almyra Pool Bar/Restauran
  • Symposium

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Outdoor tennis court
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (3,875 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Front entrance ramp
  • Lift (91 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (118 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk
  • Desk chair
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 1042Κ015A0141300

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from May to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Panorama Hotel Khania
Panorama Khania
Panorama Hotel Chania
Panorama All Inclusive Chania
Panorama Chania
Panorama Hotel All Inclusive Chania
Panorama All-inclusive property Chania
Panorama Chania
All-inclusive property Panorama Chania
Chania Panorama All-inclusive property
All-inclusive property Panorama
Panorama Hotel All Inclusive
Panorama Hotel
Panorama All Inclusive Chania
Panorama All-inclusive property Chania
Panorama Chania
All-inclusive property Panorama Chania
Chania Panorama All-inclusive property
Panorama All-inclusive property
Panorama Hotel All Inclusive
Panorama Hotel
All-inclusive property Panorama
Panorama All Inclusive Chania

Frequently asked questions

Does Leptos Panorama Hotel have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

Is Leptos Panorama Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Leptos Panorama Hotel?

Self-parking is free at this property.

What time is check-in at Leptos Panorama Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Leptos Panorama Hotel?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Leptos Panorama Hotel?

Some rate plans available at this hotel are all-inclusive.

Where is Leptos Panorama Hotel located?

This family-friendly Chania hotel is located on the Strip, within a 10-minute walk of Sunset Beach and Kalamaki Beach. Agia Marina Beach is 2.1 mi (3.4 km) away.

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Leptos Panorama Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 137 out of 321 reviews
Rating 8 - Good. 120 out of 321 reviews
Rating 6 - Okay. 47 out of 321 reviews
Rating 4 - Poor. 11 out of 321 reviews
Rating 2 - Terrible. 6 out of 321 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

nino

Liked: Cleanliness, amenities
Disliked: Staff & service
Property was beautiful. Breakfast was great. Rooms were definitely outdated overall.
Stayed 4 nights in Aug 2025

8/10 Good

kamyar

Liked: Cleanliness, property conditions & facilities
Rooms small and dated.
Stayed 5 nights in Jul 2025

10/10 Excellent

Shantanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Best all inclusive food by far and staff was great! From the front desk to the be and buffet everyone was pleasure. 10-12 min drive to the Old Port and some good restaurants within walking distance. I will definitely be back!
Stayed 7 nights in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my mum stayed here for a week. The hotel is excellent. The rooms are spacious, clean and very comfortable, the food and drinks available on the all inclusive option are varied and of good quality. The pool and dining area views are great, and there are plenty of loungers around the pool, so it’s never packed, even when the hotel is full. The customer service is excellent too, with special thanks to Georgia the manager who made my and my mum’s stay very special. She is an asset to the hotel.
Stayed 7 nights in May 2025

10/10 Excellent

Jacquelyn

Liked: Cleanliness, property conditions & facilities
Great place to stay.
Stayed 4 nights in Oct 2024

6/10 Okay

Annette Susan

Liked: Cleanliness
Disliked: Property conditions & facilities
The view from the outdoor areas was stunning and countered the dates indoor facilities especially the rooms. This is clearly not a 5 star hotel. The meals are all buffet style and the layout makes it difficult to navigate and work out what to select. The outdoor bar staff were friendly and helpful but the reception staff less so - quite brusque and not very helpful in terms of things to do in the area or providing local knowledge. They were not keen to engage in dialogue.
Stayed 7 nights in Jun 2025

10/10 Excellent

Tanzim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every bit of this hotel. They accommodated for my honeymoon very well. Would stay here again.
Stayed 3 nights in Sep 2024

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel rooms could do with a refurbished pool is excellent location is also good
Stayed 4 nights in Jun 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular view from our room. Outstanding service from the front desk staff. Thank you to Maria and Dimitri for making our stay extra special.
Stayed 7 nights in Oct 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good for someone who did not rent a car. Easily walkable to beaches and food (if not eating at the hotel). Staff went above and beyond and the stay was great!
Stayed 4 nights in Jul 2024

8/10 Good

Darcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bus to Chania was perfect and staff was extremely helpful and accommodating. Room was a little out dated in the bathroom but everything else was perfect. Comfortable bed and spacious
Stayed 4 nights in Oct 2023

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 5 nights in Aug 2022

8/10 Good

Aron

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really friendly and the food offering was better than expected. Cocktails were slightly over-priced and the entertainment was disappointing
Stayed 7 nights in Sep 2022

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice, clean hotel, as the name suggests, Hotel Panorama, a view that you can look at for hours, so beautiful, you have to have been there, the staff, no matter where, whether it was the beach or the restaurant, were all very friendly and in a good mood, the staff always asked if everything was OK, the cleaners were always nice. And the lovely, funny, beautiful woman at the reception, Gorgia, was always there for us, we really took her and the others into our hearts, we will definitely be back. S.C Barone
Stayed 7 nights in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

Good hotel - strong 4 star

Really good hotel. Stayed in the executive rooms which were nice with a great view. Staff bring taster pastries to the rooms most days which was nice. All inclusive food was good with a range for everyone. Service was fine, however nothing to shout about apart from executive bar - Betty really stood out and is an asset to this hotel! The walk to the Beach (hotel path) should be paved. It is half paved and not sure why it’s not fully paved to the bridge area. Overall, I would rate this hotel as a strong 4 star, but not 5 star as the facilities that would make it a 5 star (e.g., gym, staff, pools, games room etc.) were either broken (gym equipment) or dirty.
Stayed 7 nights in Aug 2024

6/10 Okay

DANIEL

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is not a 5 star hotel. Facilities are very old, however, the staff is truly 5 star. So if you don’t mind being away from the city and also don’t mind not having the most up to date facilities, this place isn’t bad. The grounds are pretty and pool area is nice. Gym has broken equipment and also old gear, but it got the job done to help me stay fit. Only 4 sets of dumbbells, highest weight being 30 lbs. breakfast was fantastic.
Stayed 2 nights in Jul 2024

4/10 Poor

CONSTANTINOS

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

It has the potential but NOT a 5 Star Hotel

Good hotel. Simple hotel. Not a 5 star hotel. Staff was good especially Georgia at the reception. Apart from that, nothing reminds you of a 5 star hotel. A 3 star maybe. We had a nice time because we were in that mood, not because of the hotel. Family room was big but very old. Same everywhere else.
Stayed 7 nights in Aug 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities
The service is outstanding. All the staff amke an effort to ensure your stay is of the higest standard. The food is exceptional - uncredible quality and variety. The hotel is strating to look tired. Panorama Blue rooms bathrooms are not of the standatd you'd epect - old baths with old fixtures. Old sunsbdes with different mattresses is another example of lack of investment.
Stayed 14 nights in Sep 2023

6/10 Okay

Maxim

Liked: Cleanliness
The place is quite outdated, definitely far from five stars, needs some overhaul. Food is decent, so is cleaning service. Unfortunately the restaurants staff wasn’t so friendly and cooperative. Views are beautiful. No entertainment for the children whatsoever. Game room where the kids club was supposed to take place was empty and smelled of cigarettes. And this hotel is supposed to be smoke-free, which is totally not true.
Stayed 7 nights in Jul 2022

6/10 Okay

Sarah

Liked: Staff & service
Amazing and helpful front desk staff. Nice view from the room- I just wish I was told that there’d be nightly entertainment until late meaning I couldn’t sleep until it was finished. Also - they should stick to traditional Cretan cuisine as their dinner option nightly because it was the best! Didn’t like Asian. Also - pool bar staff (particularly the older woman with dark hair) refused to make freddo espresso multiple mornings in a row when the staff were all drinking them at the same time despite me willing to pay extra. She was rude and actually swore at me in Greek (obviously not knowing I could understand). Didn’t think it was that hard a request seeing as it’s literally some blended coffee over ice. She needs to not be customer facing with her attitude. Front desk staff were all amazing though.
Stayed 3 nights in Jul 2024

6/10 Okay

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
Overall decent hotel. 3 stars based on: 1. Food is abundant but low quality. I wouldn’t stay again but if I did, I’d just do breakfast at the hotel and eat out the remainder. 2. Front desk is sometimes friendly and sometimes not. Depends on which person you come across. I ordered a couple taxis directly since the taxi drivers give you a card and the staff looked disgusted. 3. There are many cats roaming the food hall during all hours. I actually think this was great until we were bit and scratched by one. I completely thought the hotel would monitor the cat situation to ensure they are vaccinated and healthy but turns out they turn a blind eye to it. We had to go to the hospital and pharmacy for antibiotics. So it ruined about 8 hours of our time one day and the side effects from shot / antibiotics gave fever symptoms the rest of the trip. All in all, surprised the staff doesn’t take this situation more seriously since it puts the hotel at whole at risk. Overall, I wouldn’t stay again based on each of these criteria. Food alone, staff alone, and the cat situation alone, I’d rather pay up and get some place better.
Stayed 5 nights in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Not worthy of its 5-star class rating

I’m surprised with the 5-star class rating of this hotel. This is a 2-star or 3-star hotel at best. Service people are neither friendly nor accommodating. Check-in was a hassle wherein the guest has to input their details themselves (I’ve never had a 5-star hotel do this). Amenities and furniture needs updating too — everything feels old and cheap. The tables, the hot water boiler, the hangers, the railings… even the pool had pieces of tiles missing. The whole place feels neglected. The elevator was also super slow and ‘ancient’ that you’ll see a lot of people using the stairs instead. It’s definitely not worth the price! The only acceptable thing is the breakfast which was decent enough to have with various selections.
Stayed 2 nights in Jul 2022

8/10 Good

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy trip

Good things: -View to the ocean from the room balcony -Pool area is amazing, good views to the ocean, enough sunbeds. Staff shared Water bottles in the morning. -Rooms are clean and basic good, would need a little touch up thought. -Some of the staff were really nice, polite and fun. Always saying good morning etc. -We got blankets when we asked -Birthday cake on behalf of the hotel without asking. -Breakfast outside, so u could watch the sunrise. -Buss stop right next to the hotel to go to Hania or Platanias. -Little beach side right nexto with few sunbeds. Beach thought was quite rocky. Bad things: -Our Room was ”family room” so we had door which went straight to the next room. Door looked liked someone had stabbed it from the other room. Next room stayers heard our talking and we heard them very clear. The door didn’t have good locks in them. -Pool was really cold. Maybe not heated cause the low season? We were at the end of september. -There wasnt signs at the lobby if the breakfast wasnt outside. -Some of the staff wasnt so relaxed.
Stayed 7 nights in Sep 2022

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Staff, rooms and food all amazing. We never return to hotels, but this is one we all agreed we would go back to we loved it that much! Our family of 5 (3A, 2C) booked 2 pool rooms. My husband and I were upgraded to the Executive Wing of the hotel upon check in. Lovely and quiet, but we felt we could not make the most of this as we had to go down to our children's room pool or the main pool to spend time with them. If you are a couple or a family with adult children it would definitely be worth paying the extra for the 'Blue rooms' and as a couple would go back. Rooms and common areas absolutely spotless, cleaning staff so lovely and hard working, as were most of the staff that take pride in the hotel. The food quality was fantastic, credit to the kitchen staff; kiddy corner, show cooking, a daily roast, loads of different salads and of course chocolate fountain at dinner. Thankfully the chips 'were amazing' for our fussy 12 year old. Alcohol, soft drinks and cocktails included were great, no complaints. It would great if melon is also put out at breakfast, and dish allergy cards are completed people with food intolerances or allergies could be unwell. Had to ask staff frequently what a dish contained to be safe. We found that the towel rule, although advertised, was not enforced by staff and we found it impossible to find sunbeds at the main pool in the morning, however by afternoon there are plenty. Book it, you will not be disappointed! We will be back :)
Stayed 6 nights in Aug 2023

4/10 Poor

Angelique

Disliked: Cleanliness, amenities, property conditions & facilities
This property advertises as a 5 star and it is far from it, it is a 3 star at best nor is it an all inclusive, it is a SEMI-INCLUSIVE. There is a list of drinks you can choose from and anything beyond that is an extra charge. we couldnt even get a bottle of Radler. Not an all inclusive. We felt we were mislead as people who stay in 5 star properties, we were very dissapointed that this property could get away with labeling itself 5 stars. The photos are misleading, the property is OLD, built in the 70's and very much in need of a makeover. The pool space was very much indicative of this with very dirty crates surrounding the pools and filthy stained beach loungers. It only has the one dining option and the food was very inconsistent. The food service staff we experienced were not pleasant and I had to ask 3 people for a beer to which they all deferred me to someone else, even the manager was dismissive. I asked him if I could have a bottle of beer and he said it wasnt included in my "all-inclusive" and I would have to pay then he never came back with my beer and I saw him doing something else 20 minutes later. The positives were that the view is beautiful, the beds are very new and comfortable and we met a lovely staff member who ended up giving us amazing local recommendations and because of that I wish I could give a better review but the hotel ittself is of poorer quality than 5 star and travelers need to know to manage their expectations.
Stayed 4 nights in Jun 2024