An excellent hotel with good, quiet rooms, helpful staff, and good breakfast. Enjoyed the pool and fitness center also. Only minor complaint: at breakfast they couldn't make espresso or cappuccino because their machine was broken.
Great hotel in Zirakpur! Sophisticated, but affordable. Well-staffed and maintained. Breakfast buffet is excellent! Prices do vary a lot… I was thrilled to get a room for around $50. Would stay again!
Comfortable, clean and convenient - value for money
เข้าพัก 1 คืน, พฤศจิกายน 2023
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Rajbinder
26 ก.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Uncomfortable spring bed; hair on bed; didn’t provide towels for hands and face; AC wasn’t that great;
เข้าพัก 1 คืน, กรกฎาคม 2024
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Balwinder
7 เม.ย. 2022
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Poor customer service Air condition not worked during stay
เข้าพัก 2 คืน, มีนาคม 2022
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Lee
15 พ.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Everything about the room was ‘tired’. Plugs were loose in the sockets, shower door did not shut so bathroom flooded. Only one bath towel and no hand towel for 2 guests. TV kept cutting out. We requested to move rooms. Staff were helpful but obviously couldn’t fix dodgy electrics and broken shower doors.
On the positive side the restaurant was lovely. Food was great. Breakfast excellent. Bed was very comfortable. Overall the hotel was ok but not worth the price we paid. Have stayed in other far nicer hotels for the same price
I am writing to formally express my extreme dissatisfaction with my recent two-day stay. Despite booking a Premium Suite, my experience was unacceptable and far below the standards I expected.
During my stay, I encountered several serious issues:
- Lack of Service: I called room service multiple times, but no one ever arrived to assist me.
- Safety Hazards: The toilet seat in my suite was broken, and there was exposed wiring next to it, which poses a significant electric shock risk.
- Faulty Amenities: The in-room safe was not functioning. I requested assistance from room service regarding this, but again, no one showed up.
- Inconvenient Policies: I was disappointed to learn that no guests are allowed in the rooms after 8:00 PM.
As a guest in a Premium Suite, I expected a high level of service and a safe, well-maintained environment. Unfortunately, this was the worst experience I have had at a hotel.
UNFORTUNATE!
The check-in was slow i was made to sit for long and guest coming after me were attended to by loveen at reception. Having seen this in had to be assertive ask her to attend to me on priority. After which she was trying to give me twin bedroom although I had specified during booking for a king size bed. I insisted on the same & finally she gave in to provide a non-smoking king size bed room. I found the food to be fairly satisfactory in taste, portion size & aesthetics. Although the way it was brought to the room partially covered or improperly covered raised my concern on its hygiene. The rooms is comfortable & decent size. Housekeeping service are good. Have stayed here earlier so the room tariff provided by bookings.com is vfm.
Checking in was not a good experience. Even after we had booked a room for four which was clearly mentioned at the time of booking, we were told that one king size bed would be sufficient for four to sleep.
They wanted to charge us for an extra bed which was not mentioned at the time of booking. For a Hotel which prides itself for service it was not a good experience.