We very much enjoyed our stay at Southpole hotel.
All of the staff were exceptional. Very friendly and helpful. Thank you all for a great stay...
We'll be back...
Unexpectedly impressed with this hotel. Clean and low cost rate and easy access to tourism landmarks and transportations. Professional and friendly staff. Breakfast is good and worth adding when staying here. Though would request adding favorite local Pilipino breakfast favs such as daing ( fry dry fish ) fruits ( banana ) local chorizo. I recommend this place and will return to stay here in the future.
เข้าพัก 2 คืน, ธันวาคม 2024
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Edzar P
29 ธ.ค. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The best part about staying I would say is the staff. They’re all friendly, helpful and hospitable. The room itself needs some uplift. From old sinks, toilets and shower heads to the mattress.
The hotel had great improvement from dec2022. Sir Christian the manager is very friendly and accommodating. He listens to suggestions. He also is a hard worker 14 hours a day. He is always there n on top of everything esp with the customers.
No hot water in the shower. I inquired with the front desk about this and was told that it had been like that for several weeks. So if you are ok with cold showers, this is a good hotel.
Not as advertised. Facilities not available as per booking.
Attempted to charge double the price of two bottles of beer back to hotel room, as roof top bar not available throughout the day. Forced to consume on street as wouldn't pay surcharge.
Advertised buffet breakfast, later told only provide buffet breakfast, depending on guest numbers. Offered, soup rice and boiled eggs as breakfast choice. Two boiled eggs for breakfast, not worth the cost.
Also displayed beside elevator. Back up generator out of service. Pretty poor considering potential for power failure dut to approaching storm season, air con etc could easily be unavailable.
Sacastic staff, mimicking and laughing when airing complaint.
Stricter rules of do's and don't. Even a hostel would likely be a better alternative to this hotel..
Booked for two weeks left after one night.
Supervisor helpful and they did refund my money, but an experience never to be repeated.
i booked this hotel for my friends & they are so disappointed because of VERY popr service. They are wondering why when place looks new & big, but they are very not approachable & hard to call
เข้าพัก 2 คืน, ตุลาคม 2022
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Paul
17 มี.ค. 2022
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The staff were absolutely brilliant so friendly and helpful
2 adults and 2 children but only 2 breakfast were delivered,tv only 1 channel, told Staff Shower was broken And told us to use a faucet and bucket, unacceptable conditions, will not be returning, avoid!!
Old hotel. Rooms are not worth the price paid. Bathrooms are old and dirty. No shower curtain. Water all over floor always.
Tv reception is bad. Wifi slow. Restaurant food below average. Many times told "item not available sir."
Most disappointed with customer service and management. Had problem with dirty table at breakfast. Noticed all tables and table cloths were dirty. Politely wiped my own table, then, complained. Then, was basicallly argued with and laughed at by 4 or 5 employees. Could not believe this treatment!
Asked to speak to owner of hotel. "Not available sir."
Asked when owner would arrive? "Don't know sir."
Asked for owner's phone number. "Don't have it sir."
Asked for hotel manager. "Not here yet sir."
Asked for manager's time of arrival? "Not sure sir."
On and on. Unbelievable treatment and service!! Disgusting! Thought i had experienced bad treatment in the philippines before this. Wow, was i wrong!
What's the worst, is, your stuck many times like this in the philippines. Nowhere to go for help. So sad. It's 2020, and, the philippines still has no uniform concept of how to deal with basic problems and complaints.