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NH Cartagena Urban Royal

3.5 star property
Travelers can lounge by the pool, visit the historic Clock Tower, and savor international cuisine at the restaurant - all part of Cartagena's vibrant appeal.

Choose dates to view prices

Located near Bocagrande Beach, NH Cartagena Urban Royal offers a lively getaway with an outdoor pool and rooftop terrace. Guests can enjoy international dishes at the restaurant, drinks at the bar, and WiFi throughout their stay. Previous visitors praise the attentive staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is ฿3,971
฿3,971 total
15 Jun - 16 Jun

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About this property

NH Cartagena Urban Royal

  • Hotel near Clock Tower
  • Cartagena de Indias Convention Center is located near NH Cartagena Urban Royal, which provides a rooftop terrace, laundry facilities and a bar. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi.
  • Additional perks include:
    • An outdoor pool
    • Buffet breakfast (surcharge), airport drop-off service (surcharge) and a water dispenser
    • A lift, smoke-free property and tour/ticket information
    • Luggage storage, a banquet hall and multilingual staff
    • Guest reviews say great things about the helpful staff
  • Room features
  • All guest rooms at NH Cartagena Urban Royal boast perks, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Reusable coffee/tea filters, recycling and LED light bulbs
    • Bathrooms with eco-friendly toiletries and showers
    • 42-inch LCD TVs with cable channels
    • Eco-friendly cleaning products, fridges and daily housekeeping

Awards and affiliations

  • Eco-certified property
  • This property participates in the Bioscore Sustainability and Green Key (Foundation for Environmental Education) – programmes that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 110000 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 25 kg per pet)

Children and extra beds

Children are welcome

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 23 to 25 for adults and USD 23 to 25 for children
  • Airport shuttle fee: USD 87000 per vehicle (maximum occupancy 4)
  • Pet fee: USD 110000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does NH Cartagena Urban Royal have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at NH Cartagena Urban Royal?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at NH Cartagena Urban Royal on 15 Jun 2026 start from ฿3,971, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is NH Cartagena Urban Royal pet-friendly?

Yes, NH Cartagena Urban Royal allows cats and dogs (limit 1 total) with a maximum weight of up to 25 kg per pet. There's a fee of USD 110000 per pet, per night. Service animals are exempt from fees.

How much is parking at NH Cartagena Urban Royal?

NH Cartagena Urban Royal doesn't offer parking.

What time is check-in at NH Cartagena Urban Royal?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at NH Cartagena Urban Royal?

Checkout is at noon.

Does NH Cartagena Urban Royal provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 87000 per vehicle applies.

Where is NH Cartagena Urban Royal located?

Located in Cartagena Walled City, this hotel is steps away from Plaza de los Coches and Clock Tower. Cartagena de Indias Convention Center and Bocagrande Beach are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.6

Cleanliness

8.8

Location

8.8

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 253 out of 552 reviews
Rating 8 - Good. 162 out of 552 reviews
Rating 6 - Okay. 77 out of 552 reviews
Rating 4 - Poor. 32 out of 552 reviews
Rating 2 - Terrible. 28 out of 552 reviews

Reviews

Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and economic hotel for a short weekend visit. Perfect location, safe and clean. Very nice staff!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jason

Get location. Get a balcony for the best people watching anywhere.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

consuelo

Liked: Amenities
Staff was very friendly and helpful. It is on the historic side, so rooms are a bit small and have a musty smell. Other than that they were comfortable. And hotel situated right next to the main plaza, so you can enjoy the scenery from the balcony or the pool on the roof.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff. Excellent breakfast with made to order options. Area around the hotel is beautiful. Rooftop terrace and pool are amazing
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Demilade Osessi

Liked: Cleanliness, staff & service
Had a great stay here. The staff was amazing.
Stayed 4 nights in Jul 2025
Verified

6/10 Okay

K

Liked: Cleanliness, staff & service, amenities
Location perfect but not with an event on the square! If you have allergies like me request mold free room or check reviews. Remaining was perfect breakfast/service/housekeeping
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

KEITH

Liked: Staff & service
I love the the staff at the property they were nice and accommodating. Prime location for tourists. Close to shops, food, and shopping. The rooms definitely need an update. Definitely felt safe in the area.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Shamika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool overlooking the city was amazing..
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay people were pleasant. Security was GREAT
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, some few steps away frm Torre del Reloj.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location and staff. Only complaint is how still the bed was.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is professional and very helpful. The location is a great and while being in the middle of everything is very safe and secure
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything. Clean room and excellent customer service!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time...amazing staff. Great place!!!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Astrid

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel right in front clock tower. Confortable rooms with great air conditioning and hot water in the room. Staff were super friendly and always eager to help you. Personally, wasn’t a fan of the breakfast but everything else was great. Would definitely stay here again.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Sergio Adrián Gomez

Liked: Staff & service, amenities, property conditions & facilities
Perfect location
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

SEMIH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is very nice, the breakfast is very delicious, the pool is very well maintained and modern. The rooms are very clean and tidy. The hotel staff is very respectful and educated.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and I was very comfortable walking in the old city. Lots of dining options.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay

The hotel was nice it was clean, and the staff was very friendly. The hotel is in a great location inside of wall city and you're in walking distance for everything.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! I’ve been to Cartagena a few times and stayed at other properties however I decided to take a chance and I am happy I did! It’s so close to everything in the central area. Thank you so much to the staff that made my trip feel welcoming.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Julissa

Liked: Cleanliness, amenities, property conditions & facilities
All personal friendly
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Glenda Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service, location, facility is just perfect.
Stayed 4 nights in Sep 2023
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service and staff
Stayed 1 night in Dec 2024
Verified

8/10 Good

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable and safe
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Sergio Raul

Liked: Cleanliness, staff & service, property conditions & facilities
I really like this Hotel, the staff is very friendly. Im so happy to booked
Stayed 3 nights in Nov 2023