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"Katie at the front desk is so rude"

"I would not recommend staying here. I had a terrible experience, even though I only stayed one night—and I’m honestly glad it wasn’t longer. The room was booked for four people, but they only provided towels for one. Check-in was smooth, but everything went downhill after that. After a long day at work, I was looking forward to dinner and a glass of wine. Unfortunately, the restaurant didn’t have any wine bottles available, and when I asked for a glass, I was given one that was extremely dirty—with food still stuck inside. Completely unacceptable. The next morning was just as frustrating. I went down for breakfast, and although there was a sign saying “please wait to be seated,” no staff was present. I waited for quite a while and no one showed up, so I sat down since it was a buffet. Shortly after, a staff member approached me and insisted I should have waited, which led to an argument. I went to the front to address the issue, but the staff member continued with a rude attitude. At that point, I was so upset I didn’t even eat. Overall, very poor service and a disappointing experience from start to finish. I would not stay here again."

"Great staff "

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