8/10 Good
Ana
Travelled with partner
3 Jun 2024
Liked: Staff & service
Disliked: Amenities
Whilst there were many positives about this hotel, there are also areas that require improvement.
Let’s start with the positives.
1. The lobby, bar & restaurant are aesthetically pleasing and create a warm, cosy feeling about the place.
2. The courtyard with its immense options of restaurants and shops is a definite bonus and there is always a buzz about the place - especially in the evenings. The pizza restaurant is by far the best of the food options available.
3. The staff are polite, friendly and very helpful.
4. The location of the hotel was also quite good, with most attractions a walking distance.
Now the cons
1. The service at breakfast & food available. I was shocked at the quality of food: it was one of the worst breakfasts I’ve ever had at a hotel. The hot option was minimal with only eggs, bacon & mushrooms. There were only 2 cuts of charcuterie meats & the cheese on display was sweaty. Once the bread in the tray had finished, there was no replenishment. As for the continental, it was all pastries & cakes. There was a good range of fruit but not fresh, some of the strawberries were off.
Overall, the service was poor with the restaurant staff confusing customer’s coffee orders.
2. The cleanliness of the rooms. There was a lot of dust & although the tiled floors were hoovered, they weren’t mopped so our socks were dirty. Although when this was pointed out, the staff were quick to respond and address it. It was an ok hotel but personally, I wouldn’t return
Ana
Stayed 2 nights in May 2024