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Reviews of Hotel Palm Inn

3 out of 5
Hotel Palm Inn
No.4802 Jalan Bagan Luar, Butterworth, Penang

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 92 reviews" "
Rating 8 - Good. 36 out of 92 reviews" "
Rating 6 - Okay. 22 out of 92 reviews" "
Rating 4 - Poor. 10 out of 92 reviews" "
Rating 2 - Terrible. 3 out of 92 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Wong

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

AnwarRamli, Kajang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth staying at this hotel, very nice & clean, good enough for a night stay
Stayed 1 night in Jul 2020

10/10 Excellent

NUR AIN BINTI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020

8/10 Good

Nursyuhada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

6/10 Okay

Lali

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
All average
Stayed 1 night in Dec 2019

10/10 Excellent

WENG TATT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay there before.
Quite happy.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
De location
Stayed 1 night in Nov 2019

4/10 Poor

Jason

Stayed 3 nights in Nov 2019

10/10 Excellent

Nurulhuda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Teik Pheng

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall is good
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place n reasonable price
Stayed 1 night in Nov 2019

8/10 Good

Dila

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Wifi cannot be used.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it So much
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Clara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hr checkin is really convenient! The staff was really friendly as well.
Stayed 1 night in Oct 2019

8/10 Good

Mohd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to bus terminal and ferry terminal..
Stayed 2 nights in Oct 2019

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good but can be better
Its nice since nearby Penang Center. But, wifi didnt work while I am there which sad
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Okey wifi slow
Stayed 1 night in Oct 2019

10/10 Excellent

nur atikah binti ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is nice but it still can hear voice in the room
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of mosquitoes
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Sep 2019

4/10 Poor

Haslinda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet walls, sink and stand, toilet bowl were dirty. Bidet not working well, toiletries and toilet tissue not provided. Mosquitoes all over the hotel. The hotel was in tip top Condition with breakfast under previous management. Our complaints won't be heard if done over the counter , according to staff.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room is small difficult to move around No toilet roll No laundry bag
Stayed 1 night in Sep 2019

4/10 Poor

Boon Tong

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Fairuz, Perak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and worth it
Stayed 1 night in Jul 2019

10/10 Excellent

Thivagharan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So awesome rooms and services
Stayed 1 night in Jul 2019
Response from Hotel Palm Inn Management on 1 Aug 2019
Thank you Mr Thivagharan for your kind review. Hoping to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looks a bit smaller but still comfy... Just had a peaceful stay there
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Comfortable for stay. Its valuable for the price but need more improvement in maintaining the toilet cleanliness...other than that update the amenities like tissues upon check outs. Overall am happy n will look forward for another stay at other time..tq
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
location & no traffic jammed
Stayed 1 night in Mar 2019

8/10 Good

Koh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and happy
Stayed 1 night in Dec 2018

8/10 Good

Chan

Good, staff friendly
Stayed 2 nights in Nov 2018
Response from PALM INN HOTEL on 6 Dec 2018
THANKYOU SIR

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay at this hotel as is haunted.
The room is terrible, very bad design as no space to walk. Very dark the rooms..its like a budget hotel but worst type. Its not worth ur money. Breakfast choices, cheap low quality breakfast. Counter treatment bad as they know u have already paid them. Not OKU friendly as staircase is the only access to the lift as was told. I hear noises all night knocking on doors but no one is outside.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
You get what you pay for.
A very inexpensive hotel. The night staff need training. The day staff very good.
Stayed 1 night in Apr 2018
Response from Front Desk on 15 May 2018
Hi, Greetings from Hotel Palm Inn, Butterworth. Thank you for choosing us and for the comment. We shall improve. See you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bed and breakfast for a low price
The bed was quality is similar to those of 5 star hotels as it was firm yet very comfortable giving a very satisfying night sleep. Room was very spacious too. Breakfast was really good albeit limited in variety. The roti can air was made on the spot like mamak style and was delicious. Compliments to the chef. Looking forward to stay in the near future.
Stayed 2 nights in Apr 2018
Response from Front Desk on 15 May 2018
Hi, Greetings from Hotel Palm Inn Butterworth. Thank you so much for choosing us and for the helpful feedback. See you soon.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good refurbished budget Hotel
Very good value Hotel, perfect for an overnight stay before getting early train. Rooms are well equipped. Cafe serves simple well priced food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and near to attaraction area
Good stay and will come back next time. Breakfast is good but not variety.
Stayed 1 night in Apr 2018
Response from Front Desk on 15 May 2018
Hi, Greetings from Hotel Palm Inn Butterworth. Thank you for choosing us and also for the feedback. We shall improve. Thank you

6/10 Okay

Chooi Kwai

Liked: Staff & service
Worth staying
No complains for the price we are paying , breakfast was okay too.
Response from S.Maria Murugan on 10 Apr 2018
Hi, Greetings from Hotel Palm Inn Butterworth. Thanks for the stay. Pleased to be welcome again. Have a nice day