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"Traders Hotel Kuala Lumpur was one of the most overrated hotel stays I’ve had in 26 years working in hospitality. The location and room view were excellent, but almost everything else fell short. I prepaid about AUD $250 for 5 days of breakfast and gave up after the first morning. At roughly AUD $50 a day, it was poor value, with very limited international options. Worse, I watched juice being mixed from powder in full view, yet staff tried to suggest it was “freshly squeezed.” When questioned, communication suddenly became difficult. My refund request was acknowledged, but I was told it will take another fortnight to be applied. The food and beverage offering overall was extremely weak. There were constant GrabFood deliveries morning and night, which says a lot for a so-called 5-star hotel. Even the overnight concierge staff had Domino’s delivered during my stay because it was cheaper and seemingly better than the hotel pizza. Service felt cold and indifferent. Our room water was never replaced. Simple requests felt like a burden. The pricing was absurd: around AUD $14 for a small Heineken and AUD $28 for a half pint in the “SkyBar.” The SkyBar itself was badly misrepresented — more like a humid indoor pool area full of noisy children than a luxury rooftop bar. This hotel trades on brand, view and location, but in my experience it does not deliver genuine hospitality."

"Booked out at 6.00 am. No breakfast. No coffee facilities in the lobby. Got a room next to the covered walkway. Heavy rain on this roof woke us up."

"Staff amazing Buffet breakfast phenomenal Hotel and hotel views breathtaking Warm felt thanks to JoAnn at front desk, Jaysym and prakash for all being superb oh and i can’t forget the very welcoming general manager, he was always socialising with us. Will definitely be back!!!"

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"Central location, just over the street from Sentral station and direct access via a walkway into a shopping mall. Room was cleaned and spacious. Nice rooftop bar with a pool and the choice at breakfast was great. Would recommend for a good hotel close to train links for the airport and metro lines."

"I had an amazing stay at the Grand Hyatt Kuala Lumpur. The views were absolutely stunning—especially from the room, which offered a breathtaking cityscape that felt almost unreal. Waking up to that scenery was definitely a highlight of the trip. The breakfast buffet was also impressive, with a wide variety of delicious options to choose from. There was something for everyone, and everything I tried was fresh and flavorful. Overall, a fantastic experience. I would highly recommend this hotel to anyone visiting Kuala Lumpur!"

"The hotel served the purpose of an easily accessible stay in between flights. The room was clean but the property is visibly old and there are no windows so the rooms and hallways had never seen fresh air. Felt stuffed and didn’t look like the pictures I had seen on the app."

"Nice and pleasant stay."