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Reviews of Quality Inn

2.5 out of 5
Quality Inn
2620 West Commerce Street, Buffalo, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 94 out of 214 reviews" "
Rating 8 - Good. 74 out of 214 reviews" "
Rating 6 - Okay. 29 out of 214 reviews" "
Rating 4 - Poor. 11 out of 214 reviews" "
Rating 2 - Terrible. 6 out of 214 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Joel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was an awful smell in the room. It was a mold and food smell. The window had water running down the inside of the window from all the humidity, bathroom roof had black mold and the bathroom walls looked like they had water damage.
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Thank you for your valuable opinion and for choosing to stay at our hotel. We are sorry we did not meet your expectations. If a guest is disappointed with something and reports it to the Front Desk the issue can be resolved or move the guest to another room. Please be assured we will use this information to do everything possible to create an enjoyable experience for each of our guest. We appreciate your business and hope you will give us another chance to provide you with a stay that meets your expectations.

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was conveniently located.
Stayed 2 nights in Mar 2024
Response from GM on 16 Apr 2024
Thank you for your favorable opinion and for choosing to stay at our hotel. We appreciate your business and hope to see you again soon!

6/10 Okay

jose

Business traveller, Travelled with partner
Disliked: Staff & service
Ns
Stayed 2 nights in Apr 2024
Response from GM on 16 Apr 2024
Thank you very much for taking the time to leave us a review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

10/10 Excellent

Bronia

Very clean
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

10/10 Excellent

Scott

Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

6/10 Okay

Richard

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I showed up super late (after midnight) and I had to leave super early (before 5 p.m.). I set several alarms on my phone, BUT I also called the front desk for a wakeup call. (I could NOT oversleep) I never got that wake up call! It didn't end up being an issue, but I was super annoyed. I little request when unfulfilled. When I'm staying some place for business trip, I can't have little things like this slip through the cracks. #disappointed
Stayed 1 night in Feb 2024
Response from GM on 16 Feb 2024
Thank you for taking the time to leave a review regarding your recent stay at our hotel. We are very sorry you were not completely satisfied with your stay. If you are in our area again, we hope you will give us another chance to provide you with a stay that meets your expectations.

10/10 Excellent

Pamela

Travelled with family
Good stay!
Our stay was very enjoyable. There is fast food near by and restaurants, as well. Staff is great. Room was clean and nicely decorated. Beds were comfortable and it was quiet.
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023
Response from GM on 22 Jan 2024
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

2/10 Terrible

Terry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service, front desk made us wait 15 minutes to offer service, even where there was no wait and no one else to help ilus. Batteries in the remote were dead and they had no replacements, no channel guide and the sink had a large hole - room 309. I paid for two rooms. We should be given a full refund. Worst lodging experience I’ve ever had!
Stayed 1 night in Dec 2023
Response from GM on 22 Dec 2023
I am very sorry to hear that you encountered such circumstances and inconveniences during your most recent experience with us. We have addressed the issues you encountered. I hope you'll accept our sincere apologies for the lapse in service and inconvenience you encountered. We do hope that you'll return and give us another chance to show you your issues are not an ongoing problem.

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 19 Dec 2023
Thank you for your favorable opinion and for choosing to stay at our hotel. We appreciate your business and hope to see you again soon!

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice place to stay but certain staff need adjustin
Night shift was ok but morning shift was not good service nor was she helpful or friendly
Stayed 1 night in Nov 2023
Response from GM on 1 Dec 2023
Thank you for your favorable opinion and for choosing to stay at our hotel. However, we apologize for the lack of attention from the morning front desk staff. We appreciate your business and hope to see you again soon!

8/10 Good

Abigail, Lafayette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint was the bed was super firm.
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Thank you for your favorable opinion and for choosing to stay at our hotel. We appreciate your business and hope to see you again soon!

8/10 Good

Shannon

Stayed 2 nights in Nov 2023
Response from GM on 28 Nov 2023
Thank you for your favorable opinion and for choosing to stay at our hotel. We appreciate your business and hope to see you again soon!

10/10 Excellent

LaBertha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a relaxing stay. Everyone was so nice.
Stayed 3 nights in Nov 2023
Response from GM on 28 Nov 2023
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean Quiet Nice Location to Relax & Rest Friendly Staff
Stayed 1 night in Nov 2023
Response from GM on 20 Nov 2023
Thank you for your favorable opinion and for choosing to stay at our hotel. We appreciate your business and hope to see you again soon!

10/10 Excellent

Frances, Caldwell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Quality Inn, with an excellent breakfast
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very well kept.
Stayed 1 night in Nov 2023
Response from GM on 20 Nov 2023
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

10/10 Excellent

LAURIE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, beds super comfy and very clean
Stayed 1 night in Nov 2023
Response from GM on 9 Nov 2023
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on 24 Oct 2023
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

10/10 Excellent

Stephon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 24 Oct 2023
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

8/10 Good

Scott

Stayed 1 night in Oct 2023
Response from GM on 9 Nov 2023
Thank you for your favorable opinion and for choosing to stay at our hotel. We appreciate your business and hope to see you again soon!

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. Excellent breakfast also.
Stayed 1 night in Aug 2023
Response from GM on 29 Aug 2023
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 7 Aug 2023
Thank you for your valuable opinion and for choosing to stay at our hotel. We appreciate your business and hope to see you again soon!

10/10 Excellent

Eloisa

Stayed 1 night in Aug 2023
Response from GM on 29 Aug 2023
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

10/10 Excellent

Dexter

Stayed 2 nights in Jun 2023
Response from GM on 19 Jul 2023
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

10/10 Excellent

DINAH, WEST COLUMBIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sophia CSR on 29 Jun 2023
Hi Dinah,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

8/10 Good

Joshua

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from GM on 10 Apr 2023
Thank you for your valuable opinion and for choosing to stay at our hotel. We appreciate your business and hope to see you again soon!

8/10 Good

Shanda

Stayed 1 night in Feb 2023
Response from GM on 10 Apr 2023
Thank you for your valuable opinion and for choosing to stay at our hotel. We appreciate your business and hope to see you again soon!

6/10 Okay

Ken St.

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from GM on 30 Jan 2023
Thank you for your valuable opinion and for choosing to stay at our hotel. We appreciate your business and hope to see you again soon!

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022
Response from GM on 8 Dec 2022
Thank you for your valuable opinion and for choosing to stay at our hotel. We appreciate your business and hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No Kleenex in room. Confusing alarm clock. Came to breakfast at 8:40. The hot food was already gone and never replenished. No whole wheat options. No bananas for cereal
Stayed 1 night in Nov 2022
Response from GM on 28 Nov 2022
Thank you for taking the time to leave a review regarding your recent stay at our hotel. We are very sorry you were not completely satisfied with your stay. We would appreciate a call back to let us know what lead to your comments. If you are in our area again, we hope you will give us another chance to provide you with a stay that meets your expectations.

10/10 Excellent

Karen

Stayed 1 night in Nov 2022

4/10 Poor

Adrian

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service
Miserable check in, smelly room
Stayed 1 night in Nov 2022
Response from GM on 8 Nov 2022
Thank you for your valuable opinion and for choosing to stay at our hotel. We are sorry we did not meet your expections and we can assure you we will use this information to do everything possible to create an enjoyable experience for each of our guest. We appreciate your business and hope you will give us another chance to provide you with a stay that meets your expectations.

6/10 Okay

Jing

Travelled with partner
Disliked: Property conditions & facilities
Arrived late ( around 10pm) and left early ( around 5am) , don’t have a lot of time spent at the property. The front desk was great, check in and check out process was flawless. The only thing I will suggest will be the window curtain, there was no way you could close the window curtains, the room window curtains seems like only for decoration. With this reason, room too bright to sleep during the stay.
Stayed 1 night in Oct 2022
Response from GM on 25 Oct 2022
Thank you for your valuable opinion and for choosing to stay at our hotel. We are sorry we did not completely meet your expectations. As you thought, the outside curtains are strictly decoration. Behind the those curtains were the black-out curtains. We appreciate your business and hope you will give us another chance to provide you with a stay that meets your expectations.

8/10 Good

raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean
Stayed 1 night in Sep 2022
Response from GM on 5 Sep 2022
Thank you for your valuable opinion and for choosing to stay at our hotel. We appreciate your business and hope to see you again soon!

10/10 Excellent

TIM

Stayed 1 night in Sep 2022
Response from GM on 5 Sep 2022
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

10/10 Excellent

James

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Everything good except fridge needed cleaning.
Stayed 1 night in Aug 2022
Response from GM on 29 Aug 2022
Thank you for your valuable opinion and for choosing to stay at our hotel. We appreciate your business and hope to see you again soon!

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute rescue.
Last minute journey that required that last minute stay. Thanks to the internet and a good nights sleep. Nothing could be finer than a sleep and price being right.
Stayed 1 night in Aug 2022
Response from GM on 29 Aug 2022
Thank you for your valuable opinion and for choosing to stay at our hotel. We appreciate your business and hope to see you again soon!

4/10 Poor

Michelle

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed Stay
For my initial check in, I was given keys to a room that was not cleaned and still occupied. When I returned a couple of hours later the front desk was not around and people drinking a 12 pack of beer in the lobby. The room definitely smelled of mildew and needed a dehumidifier. I would not recommend staying at this hotel for the cost.
Stayed 1 night in Aug 2022
Response from GM on 17 Aug 2022
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We deeply regret to learn that you found this experience to be so terrible due to issues that should have been immediately addressed. We are also sorry for any problem that you encountered and we assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. It is through feedback like yours that we are able to quickly address these issues. Your review is important to us as it helps us to identify problems and take corrective measures. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great stay and very clean.
Stayed 1 night in Jul 2022
Response from GM on 24 Jul 2022
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from GM on 25 Jun 2022
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

10/10 Excellent

Byron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility wonderful staff
Stayed 1 night in Jun 2022
Response from GM on 21 Jun 2022
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again

6/10 Okay

David, Spicer

Liked: Cleanliness
Stayed 1 night in May 2022

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in May 2022
Response from GM on 6 May 2022
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

10/10 Excellent

napoleon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from GM on 29 Apr 2022
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

8/10 Good

Phillip

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay
Nice stay for overnight trip. My room door didn’t have a spring to automatically close the door. However, most of the others did and they were loud. Good location in relation to highway. Felt safe
Stayed 1 night in Apr 2022
Response from GM on 25 Apr 2022
Thank you for the great review. We are glad you had a nice stay and felt safe at our property. We hope the next time you are in the area and are in need of accommodations you will stay with us again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from GM on 25 Apr 2022
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our property. Your feedback is very important to us. We hope to see you again!

6/10 Okay

Nathanael

Stayed 2 nights in Apr 2022

10/10 Excellent

Monica

Stayed 1 night in Apr 2022
Response from GM on 18 Apr 2022
Thank you very much for taking the time to leave us an excellent review regarding your recent stay at our hotel. Your feedback is very important to us. We hope to see you again!