2/10 แย่มาก
Yuen Ying
เดินทางกับครอบครัว
18 ม.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I am extremely disappointed with my stay at Regal Pacific Buenos Aires. For a hotel that claims to be a 5-star establishment, the experience was subpar and frankly insulting.
1. Discriminatory Service: The most upsetting part was the front desk's attitude. I witnessed staff being incredibly friendly and helpful to white, English-speaking guests, yet when it came to us, they suddenly "struggled" to understand English and treated us with cold dismissal. We paid the full price for our stay, but the staff made us feel like we were begging for a place to sleep. This level of unprofessionalism and bias is unacceptable.
2. Room Discrepancy and Poor Quality: We booked and paid for a triple room, expecting three beds. Instead, we were given a room with only two beds. When we brought this up, the response was unhelpful. Furthermore, the rooms are very outdated, the furniture is old, and the lighting is incredibly dim, making the space feel gloomy and uncomfortable.
3. Greedy Baggage Policy: We checked out for one night to travel and returned to stay again as "repeat guests." Even so, the hotel insisted on charging us $3 USD per item for luggage storage. I have traveled the world and stayed in many 5-star hotels, and I have never encountered a premium hotel that "nickels and dimes" its returning guests for baggage storage. It shows a complete lack of hospitality.
The only positive thing about this hotel is its location. However, location cannot make up for the rude service
Yuen Ying
เข้าพัก 5 คืน, มกราคม 2026