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"Absolutely unforgettable doesn’t even begin to cover our stay at Hotel Zermatterhof. From the moment we arrived, the staff went above and beyond in every possible way, warm, attentive, and genuinely caring. Nothing was ever too much trouble at any time, no matter how small the request. The level of service was simply exceptional and made us feel truly special throughout our stay. The facilities are outstanding: elegant, immaculately maintained, and perfectly designed for both comfort and relaxation. Every detail reflects quality and thoughtfulness, creating an atmosphere of effortless luxury. The location is nothing short of breathtaking. Set in the heart of Zermatt and surrounded by stunning Alpine scenery, it felt like stepping into a postcard, especially at Christmas. We were lucky enough to experience a truly magical Swiss Christmas, complete with snow-dusted mountains, festive charm, and an atmosphere that felt straight out of a fairytale. We honestly couldn’t have asked for more. The Zermatterhof didn’t just meet expectations, it exceeded them in every way. A flawless experience and a hotel we will treasure forever and absolutely return to."

"Room was spacious, clean and breakfast was absolutely amazing. Will definitely stay here again. "

"The staff was excellent. They went above and beyond to make sure our stay was special. The room was clean and very spacious with a great view of the mountains. The breakfast was amazing and the afternoon tea was just what we needed after a day out. Will definitely stay again. We highly recommend it. Oh and did I mention it's close to the train station and they offer pick up service."

"Very efficient pickup and service. Would recommend. Nice balcony and view of the Matterhorn in room 103"

"Clean and beautiful room, great housekeeping, close to the train and grocery stores, very nice breakfast"

"Room was incredible. So beautiful. Highly recommend. "

"Loved whole hotel and staff. But there was noise outside of our windows and no view. Overall wonderful !"

"Very spacious room and excellent staff. Check-in was a breeze and the room was exactly as advertised on Expedia. Breakfast was pretty good as well. The spa wasnt working but we wouldnt have used it anyways."