4/10 แย่
Katherina, Henderson
เดินทางกับครอบครัวและเด็กเล็ก
9 ธ.ค. 2025
ชื่นชอบ: ความสะอาด
This is our third time staying here but the front desk staff especially the late afternoon/night shift was not pleasant. Since we ran out of things to do we went to the hotel a little before check in. We understood that we weren’t able to check in till 4pm but waiting in the lobby where it was warm was better than waiting in the cold car. While waiting, we noticed that other guests who came after us were allowed to check in. After about three guests, I got up to see if we were able to also check in. The male receptionist first said the room was still being cleaned then I gave him the “questionable” stare. When he realized that we saw him check in other guests, he suddenly said he made a mistake and was able to check in. Then, later that evening, after having large dinner in their restaurant, I went to the front desk to buy some TUMS. He seemed irritated that I was there. The room is the same. It is older but clean and cozy. The restaurant was very busy that night but their customer service was excellent. It was a very long wait but because they were honest and accommodating, we didn’t mind. My husband is an Executive Chef on the Vegas chef so he understands how slam the kitchen can be and so he appreciated the transparency from the staff. He was also annoyed how the front desk receptionist treated us. I told him it’s probably because we got the room from Expedia. I hope not!! Lol. Do better Brian Head Lodge.
Katherina
เข้าพัก 1 คืน, พฤศจิกายน 2025
