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Reviews of La Quinta Inn & Suites by Wyndham Boston Somerville

3 out of 5
La Quinta Inn & Suites by Wyndham Boston Somerville
23 Cummings St, Somerville, MA

Reviews

7.4

Good

Rating 10 - Excellent. 602 out of 1919 reviews" "
Rating 8 - Good. 599 out of 1919 reviews" "
Rating 6 - Okay. 368 out of 1919 reviews" "
Rating 4 - Poor. 202 out of 1919 reviews" "
Rating 2 - Terrible. 148 out of 1919 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Deisy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a store block next to this hotel allowing for easy access on necessities.
Stayed 2 nights in May 2024

6/10 Okay

SUSAN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Very old needs complete overhaul. Mattress looked like it came from a dumpster. The rug was dirty and needed vacuuming. Every corner of the room had dirt and crumbs.
Stayed 2 nights in May 2024

6/10 Okay

Frances

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location worked perfectly for me. Parking was great, staff was helpful. Furnishings, carpet etc poorly maintained and needed much work. Mattress very old and lumpy. Smell of old smoke everywhere. Breakfast area too small for the number of people and attention not given to keeping food replenished etc.
Stayed 5 nights in May 2024

10/10 Excellent

Dmitriy, BROOKLYN

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Swasnand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price.
Stayed 1 night in Mar 2024
Response from GM on 13 May 2024
Swasnand, We appreciate you taking the time to share this review with us and fellow travelers. We are delighted to hear that you enjoyed our great location and price. We hope to welcome you back again soon. Respectfully, Lisa H.

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There was a bloodstain on the curtain and the pillows were not good.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Jessica, We appreciate you taking the time to share your experience. I am incredibly sorry to hear that your experience was short of stellar. I can assure you I am sharing this with my team immediately as we have a process in place to avoid situations such as these from happening.Thank you again for your feedback.Sincerely, Lisa H

4/10 Poor

Mya

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There is no pool... Even though online it shows pictures of a pool. The breakfast wasn't great. Very bad coffee. But the staff were amazing, room was fine.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Mya, Thank you for letting us know that our staff was amazing. We are sorry to hear that you thought we had a pool. If you could let me know where you saw this as we don't have a pool nor do we advertise. It would greatly appreciated as we would hate for anyone else to be disappointed. Sincerely, Lisa H.

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Typical and average US hotel charging high prices for a budget product (at best). Location not the best but accessible to train station to central Boston and some convenient shops nearby. Disappointed that only one coffee sugar/milk pack supplied in a room for two people.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you for the review.

6/10 Okay

robert

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Nous voyageons avec notre petit chien de 4 livres. Pour cela, ils regroupent tous les voyageurs avec chiens sur le même étage. Mais vous devriez voir le tapis !!!!! Tellement sale. Plusieurs fois souillé mais jamais lavé. J’ai voyagé des dizaines de fois dans des La Quinta je n’en ai jamais vu un avec des tapis aussi sales. 25$/ par nuit pour le chien. Très très déçue
Stayed 2 nights in May 2024

6/10 Okay

Dee

Travelled with family
Disliked: Staff & service, property conditions & facilities
Okay stay for one night wouldn't do longer stays here
Stayed 1 night in Apr 2024
Response from GM on 13 May 2024
thank you for the review.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Called for airport shuttle and clerk already had us checked in when we got there.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Tim, We appreciate you taking the time to share your experience. We’re delighted to know that we were ready for you to quickly get into your room. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests deserve. We hope your next stay is just around the corner.Sincerely, Lisa H.

8/10 Good

Baljit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you for the review.

10/10 Excellent

Christian

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Alexis

Travelled with partner
Liked: Cleanliness, staff & service
The highway next to the hotel makes it a little noisy. The elevator also has graffitis and drawings inside.
Stayed 2 nights in Apr 2024

10/10 Excellent

SRIRAMAM, durham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Wayne

Stayed 2 nights in Apr 2024

4/10 Poor

Shravan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is old, i think they are trying to build a new hotel and this one is i. Its last stage
Stayed 2 nights in Apr 2024
Response from GM on 20 May 2024
Thank you for taking the time to post a review of your stay with us. We hope to see you again on your next trip to the city.

10/10 Excellent

Hector

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,nice rooms, close to food and shopping
Stayed 1 night in Apr 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed a few nights as tourists to Boston and chose this place for affordability and accessibility to the subway. The room was fine, and provided the space we required. Decor and furniture felt a bit dated/tired but still provided comfort and was clean. Area was easily accessible and felt safe, and there was a secure luggage room that we could store our belongings between check out and onward journey. Staff were exceptionally welcoming and helpful. Would use again for a short stays in the city
Stayed 3 nights in Apr 2024

8/10 Good

Renuka

A man barged into my room with a key card without knocking.The heater was not working thr was no drinking water the furnitture is outdated.NEVER AGAIN.RUDE STAFF
Stayed 1 night in Apr 2024
Response from GM on 20 May 2024
Renuka, Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience, and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.Sincerely, Lisa H

10/10 Excellent

AYLEEN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s very dated. Dirty carpet . Worn out furniture
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn Worsley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The lot next to the hotel was full of debris. The area seemed a bit lonely and I didn’t feel comfortable walking around by myself.
Stayed 1 night in Apr 2024

4/10 Poor

Karyn

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overpriced. Poor room quality with broken fixtures, stained and ripped up carpet.
Stayed 1 night in Apr 2024
Response from GM on 20 May 2024
Please accept my apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We thank you for your comments and hope to have another opportunity to welcome you back soon. Sincerely,Lisa H.

10/10 Excellent

maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful, enough towels, etc
Stayed 1 night in Apr 2024

6/10 Okay

Doug

Liked: Staff & service, amenities
Average hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for about 5 days, it was nice. I was mostly out but I was able to organize the shuttle ride and our driver was super sweet.
Stayed 4 nights in Apr 2024

8/10 Good

Elsie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was dated but clean. The down side was that we waited 2 hours at night, in the cold for the shuttle. Very unimpressed with that.
Stayed 1 night in Apr 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Birgit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we enjoyed our stay very much. The only point of criticism was one of the beds in 722 which was quite worn down.
Stayed 1 night in Apr 2024

6/10 Okay

Mayamba

Disliked: Staff & service, property conditions & facilities
Place was ok except their breakfast which was bad
Stayed 2 nights in Apr 2024

10/10 Excellent

Yang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is average but the free breakfast is amazing. The hotel is close to the outlet stores and restaurants, so there are lots of shopping and dining options.
Stayed 7 nights in Apr 2024

6/10 Okay

John

Business traveller
Liked: Staff & service
Was fine. Not great not terrible
Stayed 2 nights in Mar 2024

8/10 Good

JOHN

Stayed 1 night in Apr 2024

10/10 Excellent

Nattaporn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for runners
Stayed 2 nights in Apr 2024

6/10 Okay

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel was clean, safe and comfortable, but in need of update. It had a tired feeling to it. Bathtub/shower old and tile work crumbling. Worn out are the best words to describe it.
Stayed 1 night in Apr 2024

8/10 Good

Eva, Clarksburg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stay for the Boston Marathon weekend. Free breakfast served daily and even earlier on marathon day. Hotel conveniently located next to Assembly Row. Lots of shops and dining options. The T was a 5 min walk and ~25 min ride to downtown Boston. Staff was great but hotel was very dated an old. Beds were comfortable and rooms were quiet.
Stayed 3 nights in Apr 2024

10/10 Excellent

Na

Stayed 1 night in Apr 2024

4/10 Poor

shalona

Stayed 1 night in Apr 2024
Response from GM on 20 May 2024
Thank you for taking the time to post a review of your stay with us. We are happy to see you enjoyed your stay and we hope to see you again on your next trip to the city.

4/10 Poor

Lizz

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Construction everywhere and the roads are all torn up. The hotel is very dirty. The mirror had someone’s name carved into it. There was mold in the bathroom.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Lizz,I am sorry to hear that you did not enjoy the service at the hotel. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience. Sincerely,Lisa H

4/10 Poor

paul

Travelled with family
All It’s all work out equipment min functional dirty dingy room’s Libby smelled like old musty smell terrible breakfast outdated rooms horrible customer service Don’t stay here q
Stayed 2 nights in Apr 2024
Response from GM on 24 Apr 2024
Paul,I am sorry to hear that you did not enjoy the service at the hotel. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience. Sincerely,Lisa H

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We just had a quick stay here after a late night flight arrival. Very convenient from the airport. Staff was very nice. Rooms are not fancy but clean and quiet.
Stayed 1 night in Mar 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to amenities
Stayed 2 nights in Apr 2024

6/10 Okay

Michelle

Stayed 1 night in Apr 2024

6/10 Okay

Catherine

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cheap for a Boston area stay, but it’s really run down. Great location at assembly Square and the front staff is very welcoming
Stayed 4 nights in Apr 2024

2/10 Terrible

Francis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is trashed , room’s furniture is old and outdated. Rugs in this hotel are very dirty. It’s not presentable.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Francis,I am so sorry for the experiences you have encountered at our property. Your comments concern me greatly and we hope to have an opportunity to better your experience during a future stay. Sincerely,Lisa H.

4/10 Poor

Sean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Linda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very unhappy with the king sized beds. We booked 2 overnight stays in Boston before and after our trip to Ireland. Both king beds sagged in the middle. Very uncomfortable. I would not recommend this hotel.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Linda My deepest apologies, I regret that your stay did not live up to our usual expectations. Rest assured your comments will be reviewed with my team to better prevent this from happening to future guests.Sincerely,Lisa H.

10/10 Excellent

NIKOLAY

Liked: Cleanliness, staff & service, property conditions & facilities
Good affordable place to stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Chris

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great location! Outside was very dirty and lots of trash.
Stayed 2 nights in Apr 2024