I chose this hotel because the website said breakfast started at 6 AM, and I knew I had to leave at 6:30 sharp for an important appointment. I arrived downstairs at 5:55 AM, and I saw nothing was set up. Someone began setting up at about 6:05 AM, and I noticed signage outside said breakfast started at 6:10 AM. It would be tight, but I could still make it. At 6:15 AM, nothing was available yet, so I asked the lady setting up when breakfast would be ready. She said 6:30 AM, to which I replied that the website said 6 AM. She snapped back that the paperwork when we checked in said 6:30 AM. Now I don’t remember getting any such paperwork, but more importantly, you book based on the website, and it’s no longer refundable after that, so there was no way for me to know until this terrible little interaction. I was almost late for my appointment and had to go buy food in a rush, which completely undermined the reason I booked this hotel over others. Bait and switch. I wish I had stayed elsewhere to avoid this problem.
