Meeting facility

Reviews of Hilton Boston Park Plaza

4 out of 5
Hilton Boston Park Plaza
50 Park Plaza, Boston, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 1765 out of 3327 reviews" "
Rating 8 - Good. 860 out of 3327 reviews" "
Rating 6 - Okay. 375 out of 3327 reviews" "
Rating 4 - Poor. 187 out of 3327 reviews" "
Rating 2 - Terrible. 140 out of 3327 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, the staff was amazing and super friendly and helpful, great breakfast.
Stayed 3 nights in May 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. All recommendations were great.
Stayed 4 nights in May 2024

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in May 2024

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful interior. Coffee and dining on site. Clean rooms.
Stayed 1 night in May 2024
Response from Jon Crellin, Managing Director on 23 May 2024
Nolan, thank you for sharing your experience at Hilton Boston Park Plaza. We're thrilled you enjoyed the great location, beautiful interior, and the amenities like Off The Common restaurant. It’s wonderful to hear that you found your room clean and appreciated the convenience of our coffee and dining options. We're looking forward to welcoming you back soon!

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient
Stayed 2 nights in Apr 2024
Response from Jon Crellin, Managing Director on 23 May 2024
Melanie, thank you for your fantastic feedback about Hilton Boston Park Plaza. The team is delighted to hear that you had a nice and convenient stay. We hope to welcome you back soon!

8/10 Good

Wilmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable and nice hotel
Stayed 3 nights in Apr 2024
Response from Jon Crellin, Managing Director on 22 May 2024
Wilmer, thank you for your review of the Hilton Boston Park Plaza. It’s great to hear you appreciated our convenient location and found the hotel to be nice. We're looking forward to welcoming you back soon.

4/10 Poor

abubaker

Disliked: Amenities, property conditions & facilities
The room is very small. Inadequate towels or bath robs or slipper. You have toqsk for all that if younred it. Minimal storage space for cloths such as underwear so practically live out of suitcase. One nightstand for king size bed. The layout of the room made it that he door to the room almost touching the bed when you open the door to the room. Room service is mostly pool and for the most part is sunavailable All in all I would not stay in this hotel again
Stayed 3 nights in May 2024
Response from Jon Crellin, Managing Director on 22 May 2024
Abubaker, thank you for taking the time to leave your feedback. Our Cozy Room is, as the name states, little. We make a great effort to ensure our guests are aware of the special room type they're booking and clearly set expectations by prominently listing the room name and giving an honest description online and offline.We apologize that your guest room was not refreshed properly and for the minimal storage space. Additionally, complimentary mini fridges and cribs are available upon request.Room service experiences are important to us, and it’s disappointing to hear yours did not meet expectations. Our team strives to offer great service at all times.Please accept our apologies for the challenges in regards to the authorization of your credit card, however we, like most hotels, require a deposit to hold your room, and authorizations may take between 5-7 business days to be released by the card's issuing bank.We hope you will give us another opportunity to serve you and that you will come back for a renewed experience.

10/10 Excellent

cherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was over priced and not very good.
Stayed 2 nights in Mar 2024
Response from Jon Crellin, Managing Director on 22 May 2024
Cherie, thank you for sharing your thoughts. The feedback regarding breakfast pricing and quality has been noted. The team continually strives to improve, and guest insights are valuable. We're glad to hear you enjoyed other aspects of Hilton Boston Park Plaza and hope to provide an even better experience on your next visit.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean what you want
Stayed 1 night in May 2024
Response from Mike on 19 May 2024
Thank you so much for staying with us and we are so glad you enjoyed your stay. We hope to see you again the next time you are in Boston.

4/10 Poor

Atdhe

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Jon Crellin, Managing Director on 22 May 2024
Atdhe, thank you for taking the time to provide your feedback. We're sorry to hear your experience didn't meet expectations. If there were any specific issues you encountered, we would appreciate the opportunity to address them.We hope you consider giving us another chance in the future.

8/10 Good

Beth, Santa Fe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room but extra small bathroom was a little difficult
Stayed 3 nights in May 2024
Response from Jon Crellin, Managing Director on 21 May 2024
Beth, thank you for your feedback. Our Cozy Room is designed to be intimate, and we strive to ensure guests are well informed about this special room type. We're glad you enjoyed other aspects of your stay and hope to welcome you back to Hilton Boston Park Plaza for a renewed experience.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Jon Crellin, Managing Director on 22 May 2024
Emma, thank you for your excellent rating of the Hilton Boston Park Plaza. We're delighted to hear that you enjoyed your stay and took the time to share your positive experience. We're looking forward to welcoming you back soon. Safe travels!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024
Response from Jon Crellin, Managing Director on 21 May 2024
Amanda, thank you for your positive feedback! Our Hilton Boston Park Plaza team is delighted to hear that you loved our location. We look forward to welcoming you back soon!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location
Stayed 3 nights in Apr 2024
Response from Jon Crellin, Managing Director on 21 May 2024
Thank you for this lovely review, Amanda!We're thrilled to know you had such a wonderful experience at Hilton Boston Park Plaza. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you!

4/10 Poor

Krisztina

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Overpriced!!! Horrible value for what we paid for a night; we expected more. Crammed, tiny bathroom; zero countertop other than a small picture ledge above the toilet to keep toiletries. Cheap, thin towels. Awful, lumpy old pillows. The bedding had strong, bleachy odor. A creepy and dirty walk-in “closet”; we obviously couldn’t hang our clothes, so we had to keep everything in our luggage. Not ideal! The $40/person/night “resort fee” is a sneaky tack on! I would not recommend this hotel!
Stayed 2 nights in May 2024
Response from Jon Crellin, Managing Director on 21 May 2024
Krisztina, thank you for sharing your thoughts. Our Cozy Room is, as the name states, little. We make a great effort to ensure our guests are aware of the special room type they're booking and have made it a priority to clearly set expectations by prominently listing the room name and giving an honest description online and offline. We have recently completed renovations on every one of our guest rooms and are looking forward to sharing many positive changes with our guests. We apologize that your guest room was not refreshed properly. The hotel would have provided additional amenities like complimentary mini fridges or cribs upon request. Regarding the authorization of your credit card, please accept our apologies for the challenges; however, we, like most hotels, require a deposit to hold your room, and authorizations may take between 5-7 business days to be released by the card's issuing bank. Your feedback is very important, and we hope you will give us another opportunity to serve you with a renewed experience.

6/10 Okay

Peter

Noisy
Stayed 1 night in May 2024
Response from Jon Crellin, Managing Director on 21 May 2024
Thank you for taking the time to share your feedback, Peter.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed and would stay here again.
Stayed 2 nights in May 2024
Response from Jon Crellin, Managing Director on 21 May 2024
Joseph, your kind words about Hilton Boston Park Plaza are greatly appreciated. We're delighted to hear that you were very impressed and look forward to welcoming you back for another wonderful stay.

6/10 Okay

alex

Travelled with group
Liked: Cleanliness, staff & service
The wicked small room truly is wicked small. Good luck turning around in the shower. Clean room, great location, nice staff.
Stayed 2 nights in May 2024
Response from Jon Crellin, Managing Director on 17 May 2024
Alex, thank you for providing your feedback. Our Cozy Room is, as the name suggests, compact. We aim to ensure our guests are well-informed about the room type they are booking through clear descriptions online and offline. We are pleased to hear that you found your room clean and appreciated the great location and friendly team members. We hope you will give us another opportunity to serve you and come back for a renewed experience.

4/10 Poor

Abraham

Business traveller
Disliked: Property conditions & facilities
Room is tiny and badly laid out. No desk? No nothing? Plus a "resort fee" was added over my objections. 5 star price but 2 star quality.
Stayed 1 night in May 2024
Response from Jon Crellin, Managing Director on 17 May 2024
Abraham, thank you for taking the time to leave your feedback. Our Cozy Room is, as the name states, little. We make a great effort to ensure our guests are aware of the special room type they're booking and have made it a priority to clearly set expectations by prominently listing the room name and giving an honest description online and offline. In regard to the layout and amenities, we appreciate your input and will take it into consideration for future improvements.Please accept our apologies for the challenges regarding the additional fee. We, like most hotels, require a deposit to hold your room, and authorizations may take between 5-7 business days to be released by the card's issuing bank. We hope you will give us another opportunity to serve you and that you will come back for a renewed experience.

6/10 Okay

Dalton

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Pretty with friendly staff. Small room didn’t feel worth the price. The size was perfect, just ~$100 too much.
Stayed 2 nights in May 2024
Response from Jon Crellin, Managing Director on 17 May 2024
Dalton,Thank you for your feedback. Our Cozy Room is, as the name suggests, more compact. We make great efforts to ensure our guests are aware of the room type they're booking and have clearly set expectations with detailed descriptions. Your comments about the price are noted, and we are constantly evaluating our rates to ensure value for our guests. We hope you'll give us another opportunity to provide you with a renewed experience.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always very friendly and helpful. The bed and pillows are great. I initially said there were some issues with the A/C noise and shower water pressure. The called me within 1/2 hour and offered to change our room. We chose not to. They sent someone to fix the shower pressure and it was good. Very responsive. The restaurant was very expensive. $7 for a cup of coffee. It was $65 for 2 of us for breakfast. I only had pancakes and coffee. Husband had eggs, toast, potatoes, bacon and the coffee. I guess it's to be expected in Boston though. It's an expensive town. We had a great time though. Celebrated daughter's graduation with her Master's Degree from Emerson College.
Stayed 4 nights in May 2024
Response from Jon Crellin, Managing Director on 16 May 2024
Margaret,The Hilton Boston Park Plaza team is delighted to hear that you found our colleagues friendly and helpful. It's great that you enjoyed the bed and pillows and that our team was able to promptly address the A/C and shower issues you mentioned. Off The Common features premium breakfast offerings, and we appreciate your understanding given Boston's pricing. Congratulations on your daughter’s graduation! We're thrilled you had a great time and hope to welcome you back soon.Best regards.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities
Always love staying there, bar is great and it’s close to everything. My room this time was on the small side and bathroom was too tight for 2 people.
Stayed 3 nights in Apr 2024
Response from Michael on 14 May 2024
Thanks, Gregory, We are delighted that you enjoyed most aspects of your visit. We are sorry for any frustration regarding the size of the room. We do hope that you'll consider returning to us again in the future.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast menu was excellent with friendly and efficient staff.
Stayed 4 nights in May 2024
Response from Mike on 13 May 2024
Thank you so much for staying with us! We are so glad you enjoyed your stay with us, and we hope to see you again the next time you are in Boston.

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!!! Great staff!! Very helpful!!!
Stayed 2 nights in May 2024
Response from Jon Crellin, Managing Director on 15 May 2024
Christine, it's wonderful to hear you appreciated the prime location of Hilton Boston Park Plaza! We're delighted our team members were able to assist you during your stay. We look forward to your next visit and providing another exceptional experience.

8/10 Good

Diane

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I love staying here partly because of the view, I am not from a city. The room we stayed in 11088, the window was so dirty we could not see very well. This is the first time that has happened and I have been here 5 or 6 times. Diane
Stayed 1 night in May 2024
Response from Michael on 13 May 2024
Thank you for staying, Diane. We apologize for the issue with the windows and will make sure that our team address that. We do hope that you'll consider returning to us again in the future.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from Jon Crellin, Managing Director on 13 May 2024
Jennifer, we're thrilled you had an excellent stay at Hilton Boston Park Plaza. We appreciate your positive feedback and look forward to serving you again in the future.

10/10 Excellent

Lanore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, helpful staff, extremely quiet room, comfortable bed.
Stayed 4 nights in May 2024
Response from Michael on 7 May 2024
Thank you, Lanore. We are delighted that you've enjoyed your stay here with us. We do hope to see you back again here when you return to Boston.

10/10 Excellent

Christopher, Fergus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check-in were extremely helpful in assisting me with some last-minute changes. And, the lobby bar is a great place for some quality drinks and food.
Stayed 4 nights in May 2024
Response from Michael on 7 May 2024
Thanks, Christopher. We are delighted that you enjoyed your visit as much as you did! We hope to be able to welcome you back again soon.

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ist night we were there, jack hammer was working late into the night. The Saturday night the music/bass was very annoying. It didn't quit until 12:30 am.
Stayed 4 nights in Apr 2024
Response from Mike on 6 May 2024
We are so sorry for your loud stay. We hope you try us again the next time you are in Boston so we can redeem ourselves.

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jon Crellin, Managing Director on 7 May 2024
Sonja, thank you for awarding Hilton Boston Park Plaza a perfect rating on Expedia. We trust you enjoyed dining at our lobby restaurant, Off The Common. Our team is glad you had a wonderful experience. We look forward to welcoming you back on your future visits.

10/10 Excellent

Carol

Stayed 3 nights in Apr 2024

8/10 Good

Jaubin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jon Crellin, Managing Director on 7 May 2024
Jaubin, we're glad to hear that you enjoyed your experience at the Hilton Boston Park Plaza. It's uplifting to know that our unique features and amenities added value to your stay. We appreciate your feedback and are looking forward to serving you again in the future.

8/10 Good

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I was happy with the hotel. What I didn't like was having to pay $35.00 per day for fitness club access, parking and whatever else it covered. They call it a "Destination Charge". I think it should be optional for guests who intend to use theses services.
Stayed 4 nights in Apr 2024
Response from Jon Crellin, Managing Director on 4 May 2024
Eileen, it is wonderful to hear that you found satisfaction in your stay at Hilton Boston Park Plaza. Addressing a point you raised, the Destination Charge covers a range of amenities and services to enhance our guests' overall experience. Your valuable feedback will be considered for future policy reviews and updates. We greatly appreciate your patronage and we hope to have the pleasure of hosting you again soon.

6/10 Okay

Jaclyn

Business traveller
Liked: Cleanliness, staff & service, amenities
My room was quite small. Property has nice common space and water bottle filling stations. Do not use their irons. Ruined my dress.
Stayed 1 night in Apr 2024
Response from Jon Crellin, Managing Director on 3 May 2024
Jaclyn, we appreciate your input. It's delightful to hear that you appreciated the shared spaces and our dedication to sustainability with our water bottle filling stations. We must note, our cozy rooms are compact as described in our various communications. However, we apologize for the inconvenience related to the iron. Our team members are always ready to assist with any issues as they arise. We trust this occurrence won't prevent you from considering us on your future travels. We are eager to offer you a superior experience next time.

4/10 Poor

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When I made my reservation through Expedia I paid additional money to upgrade to a superior room of 280 square feet (per the website). I was placed into an extremely small room with a queen bed but, after complaining, was told by the front desk the room was only 220 square feet. (They have rooms as small as 180 square feet.) I ended up paying even more money to get a room I could actually live in. I was extremely disappointed with this booking and will be reluctant to book through Expedia again.
Stayed 1 night in Apr 2024
Response from Jon Crellin, Managing Director on 4 May 2024
Joe, we appreciate you taking the time to provide feedback. We do have a variety of room styles, including the Cozy Room, which is indeed smaller. We've made an effort to detail each room's features clearly online to manage expectations. We're sorry to hear there was confusion around the room you booked. We've recently renovated all our rooms and strive to ensure each guest has a comfortable and enjoyable stay. We hope you'll consider giving us another chance to serve you better.

4/10 Poor

Victor, Harrison

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jon Crellin, Managing Director on 4 May 2024
Victor, it's unfortunate that your recent stay didn't meet expectations. We appreciate your feedback. We have noted your overall rating and would invite you for a renewed experience, where we hope to showcase the many improvements and positive changes our recent renovations have created. Our cozy rooms are a unique feature reflecting the historic charm of our property, and our complimentary mini fridges are always available upon request for guests' comfort and convenience. Thank you for taking the time to share your thoughts.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jon Crellin, Managing Director on 3 May 2024
Nicholas, thank you for rating your stay at Hilton Boston Park Plaza. We're glad to hear that you enjoyed our on-site dining option, Off The Common. As we strive to provide the best guest experience, we encourage you to share any additional details about your stay. We're looking forward to your next visit.

10/10 Excellent

Robert, SF

Liked: Cleanliness, staff & service, property conditions & facilities
OK
Stayed 2 nights in Apr 2024
Response from Jon Crellin, Managing Director on 30 Apr 2024
Robert, it's delightful to hear that you chose to stay at Hilton Boston Park Plaza. We hope you had a chance to try out our fruitful restaurant, Off The Common. As centered on continual improvements, we have refurbished all our rooms recently and they continue to retain their quaint charm, including the special "servidor" compartments, harking back to our inception in 1927. Hope we'll have you back soon for another memorable experience.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mike on 28 Apr 2024
Thank you so much for staying with us! We are so glad you enjoyed your stay and we hope to see you again the next time you are in Boston!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and it's always clean, the staff is awesome and no matter what time we arrive they always have a room ready for us
Stayed 2 nights in Apr 2024
Response from Jon Crellin, Managing Director on 29 Apr 2024
Patricia, we're ecstatic to hear about your positive experience at Hilton Boston Park Plaza. We take pride in our prime location, cleanliness, and attentive team members who aim to have rooms readily available for our beloved guests like yourself. We can't wait to serve you once more during your next visit.

10/10 Excellent

David John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Great service.
Stayed 3 nights in Apr 2024
Response from Mike on 27 Apr 2024
Thank you so much for staying with us! We are so glad you enjoyed your stay and we hope to see you again the next time you are in Boston!

2/10 Terrible

Peter

Travelled with family, Business traveller
Due to extraordinary circumstances, the property had the chance to offer a refund for a non-refundable rate. They chose to keep the $600 for themselves.
Stayed 2 nights in Apr 2024
Response from Jon Crellin, Managing Director on 29 Apr 2024
Peter, we understand your frustration regarding the non-refundable rate. Please note that such rates, while less flexible, are also typically more favorable. For unusual circumstances, we endeavor to explore all viable options. We hope you understand and consider giving us another chance in the future.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mike on 27 Apr 2024
We are so glad you enjoyed your stay with us and we hope to see you again the next time you are in Boston!

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The per-room/per-night additional fee is just just an extra charge with near zero value to the customer. It is just another way to charge a customer a junk fee to make more money from each room. It will certainly make me think twice about staying at a Hilton-run property.
Stayed 4 nights in Apr 2024
Response from Jon Crellin, Managing Director on 29 Apr 2024
Raymond, thank you for sharing your thoughts. We regret to hear your dissatisfaction regarding our fee structure. As a practice common to many hotels, certain services and amenities are sometimes bundled into a hotel fee to ensure a streamlined and efficient stay. We assure you that the intent is not to impose 'junk fees', but rather to provide value to our guests. The Hilton Boston Park Plaza would appreciate the opportunity to better serve you on your next visit.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jon Crellin, Managing Director on 28 Apr 2024
Jack, it's wonderful to know that you had a five-star experience at Hilton Boston Park Plaza. Your rating speaks volumes, and we hope to have the pleasure of hosting you again in the future. Please remember to request anything you need, such as complimentary mini fridges or cribs, as we're always prepared to enhance your stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jon Crellin, Managing Director on 28 Apr 2024
Jennifer, thank you for awarding us top marks! It pleases us greatly to see our guests enjoying their time at the Hilton Boston Park Plaza. We hope to welcome you back soon for another excellent experience.

10/10 Excellent

Nathan

Liked: Property conditions & facilities
The room was spacious comfortable bed nice size bathroom but this morning ahhh a cold shower what a wake up.
Stayed 1 night in Apr 2024
Response from Jon Crellin, Managing Director on 26 Apr 2024
Nathan, it's great to hear that you found the room at Hilton Boston Park Plaza to be spacious and the bed comfortable. We're sorry to hear about an unexpected cold shower issue. We assure you, that our team members are available around the clock to attend to such concerns. We hope your overall stay was pleasant and we look forward to your next visit.

6/10 Okay

blake

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The bathroom in the room was the smallest I have ever had in 50 years of travel. The walls must be paper thin because we could hear conversattion of person next door at 3 am. Prperty is nice and location excellent. Valet not set up well, we pull up to front and guy standing telling us if we are valeting we need to go another spot a copule streets around the building.
Stayed 1 night in Apr 2024
Response from Jon Crellin, Managing Director on 24 Apr 2024
Blake, thank you for your review. We're sorry to hear the room and valet arrangements didn't meet your expectations. Also, our cozy rooms indeed have a compact design and we've made every effort to clearly describe this. However, we appreciate that you enjoyed the excellent location.We're also concerned to hear about your experience with the valet service. We will review the process to make sure it's clear for all our guests. We encourage guests to reach out to our team members during their stay for any needs or concerns. We value your feedback and hope that you give us another opportunity to serve you in the future for an improved experience.

6/10 Okay

Cesar

Disliked: Cleanliness
Room had old smell and were unremarkable. Walls had stains. Building old in general. Staff were not friendly
Stayed 1 night in Apr 2024
Response from Jon Crellin, Managing Director on 23 Apr 2024
Cesar, we appreciate you sharing your feedback. It's unfortunate to learn that the classic design of our building didn't match up to your expectations. Our sincere apologies for any issues you faced with the upkeep of the room. We assure you that all areas receive regular maintenance to ensure a comfortable stay. In regards to your comments about our team, we always strive to provide superior friendliness and hospitality. Your comments will serve as an important tool for improvements. We hope you'll consider returning to us for a better experience in the future.

10/10 Excellent

Ewa

Stayed 2 nights in Apr 2024
Response from Jon Crellin, Managing Director on 12 May 2024
Ewa, it's wonderful to hear that your stay at Hilton Boston Park Plaza was enjoyable. We appreciate the time you took to share your experience and we look forward to welcoming you back in the future.