2/10 Terrible
Michael
Travelled with group
4 Oct 2023
Disliked: Cleanliness, staff & service
The property was pretty, but my complaint is about the customer service from the attendant working the office during check-in. He offered to cancel one reservation for a room that we had next to the office and move us into the house over the water where my other friend was staying by himself in a large house with plenty of room where he already had a reservation. I paid $60.50 on my credit card at the time onsite and he assured me that the other original reservation I had would be cancelled and the money returned to my credit card, but it never was. So i'm still awaiting a refund for the room that I never used after paying more to move to the other house with my companions that had another reservation. Please refund the $60.50 to my Mastercard.