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"The property location is good with shops nearby. But the property condition was very poor with leakage in the bathroom, bed rugged with a sagging mattress so much so that my daughter now has a sore back due to sleeping in that. The property did not have a drinking water fountain anywhere and the only option was to fill water from the bathroom. The staff were however very warm and were doing their best to help. "

"Excellent central location "

"Room was spacious, quiet and clean. Free parking provided for guests. Excellent location in Leura."

"Unreal"

"Good amenities, family friendly hotel. "

"Hotel needs a good update to get a proper 4 star rating."

"Nostalgia at its best. This is an authentic old inn, so if you are looking for the Marriott this is not for you. Excellent views of the mountains, all the staff were fantastic. Please do yourself a favor and spend some time with Alan, the piano player. Happy hour piano bar, doesn’t get much better. Oh yea, it’s close to all those trails too. "

"A lovely hotel to stay. The rooms were clean, spacious and very cosy. Staff were amazing especially when our Gas fireplace was not working, they went out of there way to get it fix which at the end they just gave us another room with a fireplace working That’s what we call customer service."

"Lilianfels is an exceptional property and enjoys this achievement..As it is undergoing major renovations at this time many areas and functions have been compromised It is unfair to make any comment except to say the management and staff were exemplary in handling my stay. Thank you Lilianfels"