Search Mountain Hotels in Bilbao

"Definitely not a 5 star hotel! We booked it because it’s a 5* that allows dogs. When we arrived, there was no bell person. They only had one person doing the door and they were busy with a large tour bus. When we mentioned it to the two men at the front desk, Guilherme and David, it was brushed off with an arrogance that upset my husband. He asked they tell a manager that a hotel that size should have two door people for a 5 star hotel. One of them went to speak to the female guest services manager, Anya, we came out and carried our 5 pieces of luggage by hand. They didn’t have a cart and the men were useless. She was great. Hotel amenities were crap. No shower cap which is a basic for that calibre of hotel. One ply toilet paper. It just wasn’t good. Breakfast was okay. Snacks at the level were good. Hotel was severely under staffed. We would go back for the dogs and the location. "