Mercure Bewdley The Heath Hotel

Property class: 3
Hotel with free parking, near West Midland Safari Park

Choose dates to view prices

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available

About the area

Map
Habberley Road, Bewdley, England, DY12 1LA

Getting around

  • Bewdley Station
    9 min drive
  • Birmingham Airport (BHX)
    57 min drive

About this property

Mercure Bewdley The Heath Hotel

  • Property highlights
  • Close to West Midland Safari Park, Mercure Bewdley The Heath Hotel provides a terrace, a garden and a hair salon. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. The on-site Italian cuisine restaurant, THE COURT, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • You'll also find perks such as:
    • An indoor pool and a children's pool
    • Free self-parking
    • English breakfast (surcharge), tennis courts and express check-out
    • Express check-in, free newspapers and a front desk safe
  • Room features
  • All guest rooms at Mercure Bewdley The Heath Hotel offer comforts, such as 24-hour room service, in addition to
  • Other amenities include:
    • Bathrooms with deep-soaking baths and free toiletries
    • LED TVs with digital channels
    • Free infant beds, coffee/tea makers and daily housekeeping

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Frequently asked questions

Does Mercure Bewdley The Heath Hotel have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Mercure Bewdley The Heath Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mercure Bewdley The Heath Hotel?

Self-parking is free at this property.

What time is check-in at Mercure Bewdley The Heath Hotel?

Check-in start time: 3:00 PM; check-in end time: noon.

What time is check-out at Mercure Bewdley The Heath Hotel?

Checkout is at 11:00 AM.

Where is Mercure Bewdley The Heath Hotel located?

Situated in Bewdley, this hotel is within 1 mi (2 km) of Bewdley Pines Golf Club and West Midland Safari Park. Bewdley Museum and Kidderminster Street Market are also within 3 miles (5 km). Bewdley Station is 22 minutes by foot.

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Reviews

Mercure Bewdley The Heath Hotel Reviews

7.4

Good

7.6

Cleanliness

8.6

Location

8.2

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 111 out of 410 reviews
Rating 8 - Good. 146 out of 410 reviews
Rating 6 - Okay. 87 out of 410 reviews
Rating 4 - Poor. 44 out of 410 reviews
Rating 2 - Terrible. 22 out of 410 reviews

Reviews

Verified review

8/10 Good

Liked: Staff & service, room comfort

Nice hotel close to West Midlands Safari Park

Great hotel for the price! For a family visit to West Midlands Safari Park! Only thing that let it down was the room was a bit dusty and the exterior of the hotel needs a bit of maintenance. The WhatsApp bar service was great! Staff very helpful and friendly.
Stayed 2 nights in Oct 2020
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities

Not a 4 star hotel.

Poor room conditions, very damp in need of some urgent decor. Bar and restaurant both closed, overpriced drinks and food served in a cold and dull surrounding, all done by 1 staff member.
Stayed 2 nights in Oct 2020
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Needs refurbishing and deeper cleaning.
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel are doing very well to keep people safe. Easy checkin/out and although there are no public food and drink, other than the outside patio, they provide everything for your room. Even cutlery, plates etc should you have food delivered in.
Stayed 1 night in Sep 2020
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness
The room was awful, wallpaper coming off the walls and mould in the bathroom, for a 4* hotel that is horrendous
Stayed 2 nights in Sep 2020
Verified review

6/10 Okay

We enjoyed ourselves. Perhaps suffering from Covid restrictions. No ‘drinks machine’; but there was a kettle. Lovely hot bath. Needs refurbishment.
Stayed 1 night in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great location for the Safari park which is why we chose it . Great value for money and good Covid 19 precautions. We had room service and the pizzas were excellent ! The room overall could do with an update when possible but we enjoyed our stay
Stayed 3 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in fine. One way system in place but disappointed to see that people ignore it and staff didn't say anything. Room very pleasant, clean and comfortable. Things I was less impressed with; it said on all the info I was sent and in the room that breakfast box could be ordered over the phone and delivered - it transpired that one had to go to reception to order it and to pick it up. At checkin we were told that rooms would not be serviced due to Covid 19 precautions but fresh supplies of soap, tea, coffee would be left outside our room - it wasn't and we ran out of some things. Meals could be ordered from room service - we rang and rang and rang but nobody ever answered. In the end, went down and ordered from reception; under the circumstances, the meals provided were extremely good but I thought expensive. Overall, bearing in mind the current situation, it was an enjoyable and pleasant stay.
Stayed 2 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

New World Order

Weird times and all that... Hotel is handy and plenty of parking. Have no idea why the bar and restaurant are closed when every other bar and restaurant is open. It was 30 degrees outside and I asked for ice to keep water cool, would have been easier to borrow the crown jewels for the week! A little foresight would go a long way
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Especially if you are visiting the park.
Stayed 1 night in Aug 2020
Verified review

4/10 Poor

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Fawlty Mercure

Oh dear this Hotel made fawlty Towers look llike the Ritz. Arrived at 4pm ciuld not get into room as not cleaned. Got in 5.45pm but room untidy after cleaning - only two staff on. 1cleaner 1 recepionist.- really really disappointing and need full apolgy not just a bottle of wine!!
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Great location next to the Safari Park. Room service was excellent. Had a minor issue with payment but was resolved quickly and professionally. Overall great value for money!
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Hotel looked a bit tired , Bath Tap in bathroom did not stop dripping and bed was ripped on the base and two wheels were missing
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfectly good hotel

Stayed here as a family of 4 for a trip to West Midlands Safari Park. Perfectly good hotel for the price we paid - check-in was quick and easy, room was large and was clean and tidy, staff we spoke to were all pleasant.
Stayed 1 night in Jul 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Hi stayed here a few Times there is a distinct lack of communication between staff although they are friendly but very poor customer service . Requested high room reserved months in advance for Birthday celebration and had a poor view room so had to change , lights not working bedside in second room or TV so had to have TV control fix .Lady on front desk ( Young blonde hair ) condescending paid for reservation in advance and nil payment on checkout then says that’s find on checkout nil payment then 5 mins later chases us into car lark must unprofessional says we owe £96 so went back to reception still not sorted said it’s maybe Expedia payment error on system , don’t worry Manager will call you to override , nothing materialised , in desperate need of decorating etc which is Shame as much potential . Breakfast prepaid buffet 3 data of which two were not buffet very abrupt middle aged lady of larger build with blonde hair took order at table and served us small portions and said when we had one sausage one egg one bacon etc which should have asked for two but there are different chefs each day , Get a life please you wouldn’t have a job without our business , stayed a few times definitely downhill now and unlikely to return !!!!
Stayed 3 nights in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Quality staff, all very polite! Had the family room that was massive to be fair and very comfortable. All round brilliant stay thank you
Stayed 1 night in Mar 2020
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and worn. Heating didn’t work at all, however staff were very friendly.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were professional but very friendly credit to the hotel
Stayed 1 night in Feb 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mr

It wasn’t so good as half the light in the room wasn’t working and the room was very cold my children didn’t sleep all night because of this
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Staff & service

close to west midlands safari

good location
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No reservations on the system had to email direct my confirmation from hotels.com as proof of booking
Stayed 3 nights in Feb 2020
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Nice enough hotel with character but showing its age. Breakfast is good and staff friendly but restaurant in the evening is not so great. Health club next door is equally tired and past its best.
Stayed 2 nights in Jan 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want a full English breakfast, but plates were cold,
Stayed 1 night in Jan 2020
Verified review

4/10 Poor

Disliked: Property conditions & facilities

Post Christmas Blues

Hotel was very quiet after Christmas with few guests but car park was full with clients of the nearby gym. Restaurant was empty with a very restricted and expensive menu ((£33 for 2 bowls of fried rice with chicken and prawns) and drinks expensive. Hotel is looking very tired and is not handy for the M6. Hotel staff were pleasant and helpful. wouldn't use again.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good clean hotel, friendly staff. Overall a good stay.
Stayed 1 night in Dec 2019