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Reviews of Lost

3.5 out of 5
Lost
Gouraud, Beirut, Beirut Governorate

Reviews

9.4

Exceptional

Rating 10 - Excellent. 20 out of 30 reviews" "
Rating 8 - Good. 9 out of 30 reviews" "
Rating 6 - Okay. 1 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay
Stayed 4 nights in Apr 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute gem of a boutique hotel in the heart of Beirut! The staff, facilities, rooms, food, drink, location, were all amazing, one of my all time favorite stays!
Stayed 4 nights in Oct 2023

10/10 Excellent

afrah

Liked: Cleanliness, staff & service, room comfort
trendy
loved it
Stayed 2 nights in May 2023
Response from Roy Khoury on 7 Jun 2023
Dear Mrs.Afrah,Thank you for sharing a review of your recent experience. Our team here at LOST is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you.We look forward to your next visit in the near future.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel List
Loved the ambiance and the staff at Lost. Everyone was so friendly and helpful. Breakfast was really delicious! I highly recommend this hotel, I would certainly stay here again. I also enjoyed very much the area where it is located. A really good vibe.
Stayed 10 nights in Apr 2023
Response from Roy Khoury on 7 Jun 2023
Dear Mrs.Anne,Thank you for sharing a review of your recent experience. Our team here at LOST is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you.We look forward to your next visit in the near future.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Lost was anything but Lost. The service from the front desk, porter, restaurant was fantastic! Beautifully designed rooms! A perfect spot for wandering the cafes and shops of Gemmayzeh. Loved it. Would definitely return.
Stayed 2 nights in Feb 2023
Response from Roy Khoury on 23 Feb 2023
Dear Mrs.Laura,Thank you for sharing a review of your recent experience. Our team here at LOST is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you.We look forward to your next visit in the near future.

10/10 Excellent

Riad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Roy Khoury on 25 Mar 2023
Thank you for sharing a review of your recent experience. Our team here at LOST is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you.We look forward to your next visit in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute boutique hotel in Gemmayze
Excellent location in the heart of Gemmayze/Mar Mkhayel. Close to many good restaurants, cafés, bars, etc.. The room was very comfortable, and full of character. The common areas were pleasant and kept very clean. Roy and the rest of the staff were friendly, helpful and very accommodating. I would happily stay there again.
Stayed 3 nights in Sep 2022
Response from RK on 26 Sep 2022
Thank you for your kind review, we hope you enjoyed your stay with us and hopefully will see you again in our Hotel,On behalf of the LOST Management and Team, thank you again for choosing to stay at LOST.So glad you found us!Our LOST Team

10/10 Excellent

Kevin

Stayed 1 night in Aug 2022
Response from RK on 25 Aug 2022
Thank you for your kind review, hope you enjoyed your stay with us and hopefully will see you again in our Hotel, kind regards

8/10 Good

Jacquelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lost Hotel is a stylish Boutique Hotel located on a trendy street/area called Gemmayzeh. Its a great, hip location to stay in Beirut. The hotel is artsy, adorable, vibrant, lively, with about 3 rooms per floor (no lift/elevator). Rooms are spacious, colorful & bohemian designs. Id say the rooms are in 3.5/5 star condition. Restaurant/Bar: Lost Hotel has their own restaurant & cocktail bar. And they just opened another one across the st. Great to sit for an hour before heading out. Or even just hanging out there instead of going out. However we had a very negative experience with the bartender & manager trying to charge us for 8 drinks when we ordered 4 “Vespers” (Vodka & Gin martini’s). We had to argue with them for 15 minutes that evening which made us late for our dinner reservation. And then the following morning, the manager continued to harass & intimidate my friend while she was having breakfast that she “owed him more money”. Until she forced him to bring a piece of paper, in which she drew out 4 martini glasses & showed him the math. Then he refunded her the extra money we paid the night before. I do not know if he & the bartender was genuinely confused or they were trying to scam tourists, but just be careful of your bill. Security: The hotel has 24 hour security so you’ll always feel safe. The street itself is safe, filled with restaurants, cafes and bars.
Stayed 1 night in Jul 2022

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff is super friendly
Stayed 2 nights in Jun 2022
Response from RK on 4 Jul 2022
Thank you for your kind review, hope you enjoyed your stay with us and hopefully will see you again in our Hotel, kind regards

10/10 Excellent

Manasi, Geneve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third time at Lost and I try to stay here as often as I can. This is the only hotel that has a Beiruti old-world charm as well as modern aesthetics. The tiny bar and restaurant are fantastic with excellent cocktails and food, including great vegan options. The location is also excellent since Gemmayze is the heart of hipster Beirut with great dining and bars literally steps away and the best coffee shop in the city sharing a wall (Sip). For all this, the staff are the best part of Lost and the reason its often hard to get a room at this hotel with all the repeat customers!
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lost has really good location to bars and restaurants and walking distance from central and downtown Beirut. Rooms were a bit cold and shower sometimes a bit chilly. Breakfast is really good and plentiful.
Stayed 3 nights in Dec 2021
Response from R.K on 5 Jan 2022
Thank you for choosing to stay with Lost!

10/10 Excellent

Manasi, Geneve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, in-house bar and restaurant are small but brilliant. Really charming rooms.
Stayed 1 night in Nov 2021
Response from R.K on 5 Jan 2022
Thank you for choosing to stay with Lost!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received a warm welcome in this beautiful Lost Hotel, located within walking distance of small restaurants & historic properties.
Stayed 1 night in May 2021
Response from R on 10 Jun 2021
thank you for your review

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great stay, incredible service. Beds were extremely comfortable and rain shower is one of the best Ive ever had. Excellent location.
Stayed 1 night in Feb 2021
Response from r on 10 Jun 2021
On behalf of the LOST Management and team, thank you again for choosing to stay at LOST. Thank you also for your feedback.

8/10 Good

Georges

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful design, perfect location, poor service
Fantastic hotel in the heart of Gemmayze. Extremely beautifully designed with hip/cool furniture, king size beds and lovely shower. Only downside is that the hotel is new and very understaffed. During our 3 day stay, we were only able to find someone at reception once. This obviously made it impossible for us to ask anyone a question, request housekeeping, fresh towels or water bottles. One other problem: at check-in, we asked about changing our checkout date to a day earlier, and the receptionist said it shouldn't be an issue. We contacted Hotels.com who said they would reach out to the hotel for approval. However, as we were leaving a day early as discussed, the hotel refused to let us checkout early and refund us our last night. This was very disappointing and contradicts what was promised to us at check-in. So all in all, hotel has lots of promise but still needs to iron out a few things before becoming a truly pleasant destination
Stayed 4 nights in Jan 2020
Response from Hotel Lost on 8 Jan 2020
Hi Georges, On behalf of the LOST Management and team, thank you again for choosing to stay at LOST. Thank you also for your feedback. You are correct that Lost has only opened recently, therefore, your comments are very important to us. Unfortunately Hotels.com made no contact with us in this instance, and given you request was against our hotel policy our staff were unable to assist. We will use your feedback to improve our service and train our staff to ensure that your next stay with us is perfect. Given the the current situation with Lebanon we truly appreciate you choosing to stay with us and hope we can host you again in the future.

8/10 Good

Henrik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Lost Team on 2 Jan 2020
Thank you for choosing to stay with Lost!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Our LOST Team on 30 Sep 2019
Thank you for choosing LOST for your recent stay in Beirut. We hope you enjoyed your time with us. At LOST we strive to make the experience one you will remember forever. Therefore, your comments are very important to us. We love hearing your feedback and we use it to review and improve our exceptional service! Please share your comments and reviews with us. On behalf of the LOST Management and Team, thank you again for choosing to stay at LOST. So glad you found us!

10/10 Excellent

Hashim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from The Team at Lost on 30 Sep 2019
Thank you for your review Hashim. So Glad you found us!

6/10 Okay

Fad, Paris

Travelled with partner
Liked: Cleanliness
Amazing interior design and great location Unfortunately the service is not up to the level, maybe they need more experience since the home opened recently
Stayed 2 nights in Aug 2019
Response from The Lost Team on 2 Sep 2019
Hi Fadi, Thank you for staying with LOST. Yes, we have very recently opened, and are still fine tuning our processes. We really appreciated your feedback and would love the opportunity to make it up to you next time you stay. Our owner is going to get in touch with you personally to dicuss any issues you may have had. Thank you again for choosing LOST.

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to take a moment to express my sincere gratitude for the incredible experience I had during my recent stay at your establishment. From the moment I arrived, I was greeted with warmth and professionalism. The attention to detail throughout the hotel was truly exceptional. The room was not only impeccably clean but also beautifully appointed, providing a cozy and inviting atmosphere. Moreover, the level of service from your staff was nothing short of outstanding. Every interaction, from housekeeping to the front desk, was characterized by a genuine willingness to assist and a warm, friendly demeanor. Thank you once again for an unforgettable stay. I will undoubtedly be returning on my next visit to Hotel Lost. I wholeheartedly recommend Hotel Lost to anyone seeking a truly exceptional hospitality experience.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The hotel is beautiful and in a great location. The shower products were great and locally made. The housekeeping and staff were very friendly. The bedspread had some stains which are not cleaned - they could be replaced completely. Otherwise I was very satisfied and would book with you again. Thank you very much for the pleasant time.
Stayed 6 nights in Jun 2023
Response from Roy Khoury on 11 Jul 2023
Dear ,Thank you for sharing a review of your recent experience. Our team here at LOST is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. thank you for noticing about the bedspread, this issue has been fixed immediately. We look forward to your next visit in the near future.

10/10 Excellent

Per

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Roy Khoury on 7 Jun 2023
Dear Per,Thank you for sharing a review of your recent experience. Our team here at LOST is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We look forward to your next visit in the near future.

10/10 Excellent

Öykü

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing atmosphere and experience!
Our five-day stay in the Hotel Lost was just perfect. The hotel located in the best neighborhood in Beirut where you can find many bars and restaurants and easily walk to the attraction places around the town. The room was very very clean as well as well decorated and had a perfect balcony with a spectacular view. On top of everything, the staff who patiently answered all our questions and helped us through our stay, were very lovely. I will definitely come back to this beautiful hotel where it definitely felt like home! Many thanks once again for everything.
Stayed 5 nights in Jan 2023
Response from R.K on 27 Jan 2023
Dear Mrs.Oyku,Thank you for sharing a review of your recent experience. Our team here at LOST is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you.We look forward to your next visit in the near future.

8/10 Good

Jesper

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2022
Response from RK on 22 Dec 2022
Thank you for your kind review, we hope you enjoyed your stay with us and hopefully will see you again in our Hotel,On behalf of the LOST Management and Team, thank you again for choosing to stay at LOST.So glad you found us!Our LOST Team

10/10 Excellent

NATHALIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel joliment décoré dans le vibrant quartier de Gemmayzeh.
Stayed 3 nights in Jun 2022
Response from LOST Team on 10 Jun 2022
Thank you Nathalie for your review. hopefully will see you again in our Hotel kind regards

10/10 Excellent

Abbas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben uns sehr wohl im Hotel Lost gefühlt. Das Hotel ist neu und modern. Unser Zimmer war immer sehr sauber. Das Personal war immer sehr freundlich. Das Frühstück war hervorragend. Die Lage des Hotels ist sehr gut. Wir würden das Hotel wieder buchen.
Stayed 6 nights in Apr 2022
Response from LOST Team on 10 Jun 2022
Thank you for your kind review, hope you enjoyed your stay with us and hopefully will see you again in our Hotel, kind regards

10/10 Excellent

Marin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from R.K on 5 Jan 2022
On behalf of the LOST Management and team, thank you again for choosing to stay at LOST. Thank you also for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2021
Response from R.K on 5 Jan 2022
Thank you for choosing to stay with Lost!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great design, great atmosphere, feels like home!
Stayed 4 nights in Nov 2019
Response from Lost Team on 2 Jan 2020
Thank you so much for staying with us! we are so Glad you found us!