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Reviews of Comfort Inn Serenity Bathurst

3.5 out of 5
Comfort Inn Serenity Bathurst
19 Havannnah Street, Bathurst, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 70 out of 182 reviews" "
Rating 8 - Good. 83 out of 182 reviews" "
Rating 6 - Okay. 19 out of 182 reviews" "
Rating 4 - Poor. 8 out of 182 reviews" "
Rating 2 - Terrible. 2 out of 182 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Phil, Winmalee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely fine for an overnight stay while travelling. Inexpensive, clean, comfortable. Close to shops and food.
Stayed 1 night in May 2024
Response from Comfort Inn, on 19 May 2024
Thank you for the review and good ratings. Wish to welcome you back soon in near future.

10/10 Excellent

Michael-john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town clean as
Stayed 3 nights in Mar 2024
Response from Comfort Inn, on 21 Apr 2024
hank you so much for your fantastic rating! We're thrilled to hear that you had such a wonderful experience during your stay. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority, and we're delighted that we succeeded in meeting your expectations.Your perfect score means a lot to us, and we truly appreciate your kind words and recognition of our efforts. It would be our pleasure to welcome you back for another fantastic stay whenever your travels bring you our way again. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot. Turn right once You leave the motel to Mount Panorama. Close to town Centre, nice simple rooms with ensuite and small fridge. Big shared Kitchen, dining tv area for ones who want cook something. I just ate outside. Would stay there again next time car racing is on.
Stayed 4 nights in Feb 2024
Response from Comfort Inn, on 21 Apr 2024
hank you so much for your fantastic rating! We're thrilled to hear that you had such a wonderful experience during your stay. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority, and we're delighted that we succeeded in meeting your expectations.Your perfect score means a lot to us, and we truly appreciate your kind words and recognition of our efforts. It would be our pleasure to welcome you back for another fantastic stay whenever your travels bring you our way again. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean affordable and local
Stayed 2 nights in Feb 2024

8/10 Good

Roy

Very clean, but no coat hangers. Office was unattended on checkout so cannot rate staff & service.
Stayed 1 night in Nov 2023
Response from Havannah on 14 Nov 2023
Thank you

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Havannah Team on 16 Jul 2023
Thank you for your review

8/10 Good

Toni

Good for budget travellers.
Stayed 3 nights in Jul 2023
Response from Havannah Team on 15 Jul 2023
Thank you for your review

6/10 Okay

Luke

Stayed 3 nights in May 2023
Response from havannah accommodation on 22 May 2023
Thank you for your review

8/10 Good

Noelene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy room, if a little on the small side. Communal kitchen is very convenient although we were there only one night and did not use it.
Stayed 1 night in Apr 2023
Response from C on 19 Nov 2023
Thank you. We appreciate your review.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Liked the full kitchen Signage and hotel guide information was poor
Stayed 2 nights in Apr 2023
Response from havannah accommodation on 23 Apr 2023
Thank you for your review

8/10 Good

Ami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2023
Response from havannah accommodation on 3 Apr 2023
Thank you for your review

8/10 Good

Justin

Stayed 1 night in Mar 2023
Response from havannah accommodation on 31 Mar 2023
Thank you for your review

10/10 Excellent

??

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice! I want to stay more
Stayed 3 nights in Feb 2023
Response from havannah accommodation on 27 Feb 2023
Thank you for your review

10/10 Excellent

Chloe

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay when you need somewhere to rest. I hadn’t planned an overnight stop so gave very little notice for my stay. The check-in process was easy, the staff were absolutely lovely and I felt secure and safe in my room.
Stayed 1 night in Feb 2023
Response from havannah accommodation on 25 Feb 2023
Thank you for your lovely review Chloe, we are glad you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Feb 2023
Response from havannah accommodation on 20 Feb 2023
Thank you for your review

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice secure rooms. Being a single woman staying overnight I felt very safe. Very comfortable bed and pillows. Enjoyed a coffee and biscuits that were provided. Highly recommend and would stay again.
Response from havannah accommodation on 7 Nov 2022
Thank you very much for your lovely review. We are glad that you enjoyed your stay and look forward to seeing you again.

8/10 Good

Durgesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Kitchen facility is really good
Stayed 4 nights in Oct 2022
Response from havannah accommodation on 28 Oct 2022
Thank you for your review

8/10 Good

Carl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy
Stayed 1 night in Apr 2022
Response from havannah accommodation on 16 May 2022
Thank you for your review

4/10 Poor

James

Travelled with family
Disliked: Property conditions & facilities
Room had not been completely clean. There was a foul smell upon entry.
Stayed 2 nights in Mar 2022
Response from havannah accommodation on 29 Mar 2022
I am sorry for this, this will be rectified with staff

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Havannah on 19 Nov 2023
Thank you for your review

6/10 Okay

Gus

Liked: Staff & service
It was quite noisy from the street traffic. Also room walls are not sound proof. Bit disappointing as they look quite nice on outside.
Stayed 2 nights in Feb 2022
Response from havannah accommodation on 13 Feb 2022
Thanks for the review Gus we appreciate all feedback, we are sorry that you did not enjoy your stay.

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok, we didn’t want a five star resort, the place was very neat and tidy
Stayed 2 nights in Feb 2022
Response from havannah accommodation on 13 Feb 2022
Thank you for your review

8/10 Good

Gilbert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
noise in roof of room was bad load ticking all nite ever nite wouldnt say there again
Stayed 4 nights in Dec 2021
Response from havannah accommodation on 10 Dec 2021
Thank you for your review, I am sorry for the noise in the ceiling, we will be investigating this further.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Bathurst
Clean, with a good shared kitchen. Small room. 10 min walk to the main shopping area.
Stayed 2 nights in Nov 2021
Response from havannah accommodation on 26 Nov 2021
Thank you for your review

10/10 Excellent

Fediella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from havannah accommodation on 26 Jun 2021
Thank you for your wonderful review, we are glad that you enjoyed your stay and look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Havannah Accommodation was a perfect place to stay for a last minute decision. Easy to find, close to transport, clean, new, great parking on site and secure. Will definitely use again. Teresa from Parramatta.
Stayed 1 night in Jun 2021
Response from havannah accommodation on 20 Jun 2021
Thank you Teresa, we are so glad that you enjoyed staying with us and look forward to your next visit.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from havannah accommodation on 20 Jun 2021
Thank you for your review we are glad that you enjoyed your stay and look forward to seeing you again.

8/10 Good

chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from havannah accommodation on 11 May 2021
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from havannah accommodation on 4 Apr 2021
Thank you for your review

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean. Nice and friendly. Highly recommended. Close to centre of town.
Stayed 1 night in Feb 2021
Response from havannah accommodation on 2 Mar 2021
Thank you for your wonderful review, we look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from havannah accommodation on 25 Oct 2020
Thank you for your review we hope to see you again

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from havannah accommodation on 10 Oct 2020
Thank you for your fantastic review we look forward to seeing you again

6/10 Okay

Sandy

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bad night sleep
Arrived to accommodation very late, had a friend pick the keys up for us earlier so unable to comment on check in. Room was small, only cooling was a ceiling fan which would not be sufficient on a hot night. Mattress was very thin and extremely uncomfortable. Got little to no sleep at all.
Stayed 1 night in Feb 2020
Response from Havannah on 3 Mar 2020
We are very sorry that you did not enjoy your stay. Thank you for your comments as we value all of our guests experiences.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities
Room with extremely foul odour and strong bleach smell on top of existing odour.
Stayed 1 night in Feb 2020
Response from havannah on 6 Feb 2020
Sorry about the smell unfortunately I am unable to address this issue as you have not given your name or room number for me to have a reference to the problem.

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Property was clean and tidy which was OK but TV did not work and I can not recommend to stay in this property during the summer when you have a 32 degrees night and the room had been locked all day and all you have is a ceiling fan. They should really consider having some sort of A/C installed.
Stayed 1 night in Jan 2020
Response from havannah on 2 Feb 2020
Thank you for your review, we understand the issue with the cooling. I am sorry that the TV was not working, we would have been more than happy to look at this for you and corrected the issue if we were made aware.

8/10 Good

Kahn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No air con but overall okay
Stayed 1 night in Jan 2020
Response from havannah on 2 Feb 2020
Thank you for your review

4/10 Poor

Verified traveller

Liked: Cleanliness
With no air conditioning sleeping was very difficukt during heat wave conditions
Stayed 2 nights in Jan 2020
Response from havannah on 2 Feb 2020
We are sorry for the lack of cooling hopefully the owners will put in air con soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was conveniently located to the shops and train station yet still very quiet. Staff were very helpful.
Stayed 1 night in Oct 2019
Response from Havvannahaccommodation on 1 Nov 2019
Thank you for your review. We are glad that you found your stay comfortable and convenient. We hope to see you again.

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Havannah Accommodation on 7 Sep 2019
Hi there, Thank you kindly for taking the time to review us! We are happy to see you enjoyed your stay with us. We hope to see you again. Kind Regards, Maddy and the Havannah Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Havannah Accommodation on 20 Aug 2019
Hi there, Thank you for your staying with Havannah Accommodation. We are glad to see you enjoyed your stay with us. We hope to see you again, next time you visit Bathurst. Warmest Regards, Maddy and the Havannah Team

6/10 Okay

Anthony

Liked: Cleanliness
Disliked: Room comfort
Room was clean and warm Wich was good with the very cold weather, The bed was very uncomfortable tho struggled to sleep
Stayed 1 night in Aug 2019
Response from Havannah Accommodation on 17 Aug 2019
Hi Anthony, Thank you kindly for taking the time to review us and our facilities. We are sorry to hear about the discomfort you experienced during your stay. We do hope this does not deter you from staying with us again. We hope to see you again, next time you visit the Bathurst area. Regards, Maddy and the Havannah Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and compact lovely and warm situated in walking distance to CBD
Stayed 1 night in Jul 2019
Response from Havannah Accommodation on 3 Aug 2019
Hi there, We are happy to hear you enjoyed your stay with us. Thank you for your kind review about our establishment. We hope to see you again soon. Regards, Maddy and the Havannah Team

8/10 Good

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, modern comforts.
Nice location, modern comforts.
Stayed 4 nights in Apr 2019
Response from Havannah Accommodation on 12 May 2019
Hi Blake, Thank you for taking the time to review us. We are glad to hear you enjoyed your stay with us. We hope to see you again next time you visit Bathurst! Regards, Maddy and the Havannah Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019
Response from Havannah Accommodation on 12 May 2019
Hi there, Thank you for taking the time to review us. We hope you enjoyed your stay with us! Many Thanks, Maddy and the Havannah Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Havannah Accommodation on 12 May 2019
Hi there, Thank you for taking the time to review us. We hope you enjoyed your stay with us! Many Thanks, Maddy and the Havannah Team

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
Our stay was fantastic. Front desk staff provided late check-in assistance and even helped us arrange for a taxi the following morning. Would definitely recommend staying here if you will be in Bathurst.
Stayed 1 night in Apr 2019
Response from Havannah Accommodation on 12 May 2019
Hi Kevin, Thank you for taking the time to review us. We are glad to hear you enjoyed your stay with us. We hope to see you again next time you visit Bathurst. Kind Regards, Maddy and the Havannah Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Havannah Accommodation on 22 Apr 2019
Hi there, Thank you for taking the time to review us. We hope you enjoyed your stay with us. Regards, Maddy and the Havannah Team

4/10 Poor

Mike, Sydney

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Didn't like the bed rooms good but were not cleaned and new towels left
Stayed 3 nights in Apr 2019
Response from Havannah Accommodation on 20 Apr 2019
Hi Mike, Thank you for your review. We are sorry to hear about your stay with us. I do hope you notified staff about the condition of the room. We do hope this does not deter your from staying with us again. Best wishes, Maddy and the Havannah Team

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Friendly staff, great location, and safe
Stayed 1 night in Apr 2019
Response from Havannah Accommodation on 11 Apr 2019
Hi Jake, Thank you for your review. We are glad to hear you enjoyed your stay with us. We hope to see you again in the future. Regards, Maddy and the Havannah Team

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was having plumbing issues. This meant water had to be turned off at night and early morning. I could hear disgruntled customers complaining and tradesmen in the morning. I understand these things happen and are out of the control of the staff, however it was a bit inconvenient.
Stayed 1 night in Mar 2019
Response from Havannah Accommodation on 30 Apr 2019
Hi there, We are sorry to hear about your experience and issues with plumber. However, this was unavoidable. Our staff tried to do everything in their power to make the best out of the situation for guests. It just happened to have occurred quite late in the evening, and a plumber was unable to come out so late in the evening. We do hope this does not deter you from staying with us again. Regards, Maddy Marketing Manager