2 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Hotel y Casino Guarocuya

3 out of 5
Hotel y Casino Guarocuya
Av.Enriquillo No15 (Malecon de Barahona), Barahona, Barahona

Reviews

5.4
Rating 10 - Excellent. 5 out of 44 reviews" "
Rating 8 - Good. 7 out of 44 reviews" "
Rating 6 - Okay. 11 out of 44 reviews" "
Rating 4 - Poor. 10 out of 44 reviews" "
Rating 2 - Terrible. 11 out of 44 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

6.4/10

Amenities

4.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Service was ok. Breakfast was terrible. The price for the beer was more than doubled compare to other places.
Stayed 2 nights in Dec 2020

8/10 Good

Jeremiah

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Hotel review
Place is nice I love the free breakfast clean ,good service
Stayed 2 nights in Jul 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La pase super, un trato totalmente estraoldinario.
Stayed 4 nights in Aug 2020

8/10 Good

Wilbert

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is worn down and needs repair.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
La propiedad está muy vieja y en malas condiciones. Actualmente tienen una remodelación en parte del edificio que no han terminado y se ve con mal aspecto. Las habitaciones son sencillas, camas cómodas. Las toallas de los baños son de muy mala calidad. El desayuno no es bueno, de mala calidad y poca variedad. Además el comedor es muy incómodo. Habían muchas moscas en el àrea.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2019
Response from RIKEL REYES on 6 Sep 2019
SIEMPRE HACEMOS EL MEJOR ESFUERZO PARA DARTE BUEN SERVICIO.

6/10 Okay

Verified traveller

Stayed 4 nights in Jul 2019
Response from RIKEL REYES on 25 Jul 2019
Gracias por hospedarse con nosotros, trabajamos dia a dia para mejorar la calidad del servicio

10/10 Excellent

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Skip this hotel
Not very clean at all. Room Service staff mopped the floor with used water bucket and bathrooms were horrible.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2018

2/10 Terrible

German, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property has good location. The service very poor
Stayed 4 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are crap the light switch’s are just hanging there they don’t fix it they don’t even have a desk for you to put your stuff on the bathroom is pure crap nothing works the shower nob broke when I grab it over all my stay at this hotel was terrible I wouldn’t recommend this place to anyone they changed me more than they said they would don’t waste your money on this place there are better places to stay at
Stayed 1 night in Jul 2018

4/10 Poor

juana, new york ny

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel needs remodeling
Big nice property that looks abandone. Staff are very nice. Hotel is clean. But walls floors in rooms need to be redone. Showers dirty (as if havent been cleaned in years) bath tub discolor. Just terrible. Cant describe it. Wish they remodel the place. Would be a great hotel if they did.
Stayed 1 night in Jun 2018

8/10 Good

Carlos

Liked: Cleanliness, staff & service

6/10 Okay

Jose Luis

Liked: Cleanliness
Good hotel but need some fixes
its a very good hotel but need some attention on the room , air conditioner not workign , water heater its not working and have to wait 1 hour for breakfast

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and nice-ish but empty and overpriced
The area around it appears to be a park which would be good except it it's also kind of creepy. The pool area is very nice but a group of young boys came through the fence and were too wild for my daughter. Maybe that's why no one swims there. The casino is long gone and empty. We kind of rattled around the hotel with very few guests. the counter help was genuinely friendly but often hanging out other places since there were no guests. We were offered a refrigerator for the room. My husband said we didn't need it. Then I found out and said yes we did. And never could get it. Beware, our laundry was not ready today it was supposed to be though they were able to get a hold of the guy even though it was Christmas Eve and we had it in time to leave in the morning. The room we had may or may not have been one of the refurbished one since it was partially, though not up to a four-star hotel standard, the changes were very nice and the things that weren't updated werefine and functional . Overall it was a good hotel although I think we overpaid. But we had a family room with four beds for just the three of us. Better than getting two rooms though.
Response from General Manager on 30 Jan 2017
ok, your comment is very important for us, thanks for book with us. we hope very soon in our hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
At very best a 3 star
If you do not speak Spanish you will be very challenged at this hotel. It is very loud every night, the rooms are basic.

4/10 Poor

jose , lopez

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Negative no casino no beach close to it
No good bathroom did not work properly no flush not casino wrong advetiser
Response from hotel guarocuya on 21 Oct 2016
Sr. jose, nuestro casino estuvo en remodelacion, a lo mejor nos visito en esa fecha espero acepte nuestras disculpas y sentimos mucho, cualquier falla tecnica es normal en un baño o cualquier area de un hotel, espero acepte nuestras disculpas, con mucho cariño se despide.

4/10 Poor

Swazi, Santo Domingo

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Never had hot water as promised. Advertised internet was never available in any of the 3 rooms we tried. Staff tried to please but could not deliver what was promised in the Expedia site.
Response from ana medina on 23 Jul 2016
Gracias por su sugerencia, ya esta resuelto el problema del agua caliente y el Internet ya tenemos en todas nuestras instalaciones, una cobertura completa en todas las áreas. gracias por visitarnos los esperamos pronto

10/10 Excellent

Andrea, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy excelente la comida el hostel la ubicación volvería din duda
Stayed 1 night in Dec 2020

6/10 Okay

Fernando felix

Stayed 1 night in Dec 2020

8/10 Good

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal muy amable y atento, lo único que no me gusto fue el precio de las bebidas y la cena, era muy elevado para lo que ofrecían. Aparte de eso, todo bien, muy bueno el desayuno.
Hermosa vista hacia la marina
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

6/10 Okay

Milagros

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Aug 2019
Response from RIKEL REYES on 6 Sep 2019
seguimos trabajando para ofrecerle un mejor servicio.

6/10 Okay

yesenia

Travelled with group
Liked: Staff & service
Lo que me gustó fue el servicio al cliente y localización de hotel y lo que no me gustó fue el mantenimiento de la piscina y el baño no estaba muy bien por ejemplo ducha no servía y el lava manos muy sucio
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bonjour, Nous attendons toujours des nouvelles suite à une erreur dans notre réservation du 12 février au lieu du 2 mars. L établissements t ayant été prévenu dans le quart d heure qui a suivi notre réservation ... je comprend que vous avez aussi essayé de regeler le problème mais que l hôtel est de mauvaise foi et ne donne aucune réponse. Avez vous d autres informations à nous donner à ce jour? Bien à vous, Guy Petre 0032477312688
Stayed 1 night in Feb 2019
Response from rikel reyes on 27 Feb 2019
Monsieur Guy Petre, vous avez commis une erreur dans votre réservation et nous communiquons avec vous pour la résoudre, mais votre commentaire est regrettable et mal intentionné. Nous regrettons ce qui est arrivé.

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019
Response from RIKEL REYES on 12 Apr 2019
PROMETEMOS CADA DÍA BRINDAR UN MEJOR SERVICIO.

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel no tiene buenas instalaciones, desayuno frio y malo, la puerta de la habitacion no cerraba, servicio muy malo.. no lo recomendaria.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel annee 70 a moderniser..personnel gentil..restaurant deconseille..il.n y a rien a manger de toutes facons..ni a boire..a part la vue..rien
Stayed 1 night in Jan 2019

6/10 Okay

Franklin

Disliked: Room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Pedro

Liked: Cleanliness, staff & service
El desayuno era lo Mismo cada día
Stayed 3 nights in Dec 2018
Response from rikel reyes on 11 Jan 2019
Tenemos Menu desayuno variados segun la tematica de la semana.

6/10 Okay

Angel Trifolio, Republica Dominicana

Bueno para la zona
La relación calidad precio no está mal, el desayuno un poco limitado, pero para pasar una noche no está mal
Stayed 1 night in Aug 2018

2/10 Terrible

daniele

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Olivier J

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima hotel . Personeel is heel lief. Casino zit naast het hotel savond is wel wat druk. Maar we hadden er geen last van.
Stayed 1 night in Aug 2017

2/10 Terrible

albert, barahona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
la peor experiencia de mi vida
prometen pero no tienen: casino, gimnasio, sauna, 3 restaurantes, 2 cafeterias, puerto deportivo, coctail de bienvenida. nada de nada. ademas, durante dos dias la piscina tenia un color verde que no invitava al baño, la playa es un autentico estercolero, el desayuno es escaso y el servicio malo, el balcon de la habitacion daba a una construccion inacabada desde la cual se podia acceder a la habitacion. tengo fotos de todo lo que digo
Stayed 3 nights in Jun 2017

2/10 Terrible

GB, República Dominicana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Este tiene como aspecto positivo un buena ubicación, y es de fácil acceso... fuera de eso el Hotel es un desastre. Las habitaciones son incomodas, la cama es pequeña para 2 personas... y eso que estábamos en una Suite... La piscina esta de color verde... El desayuno no alcanzo para las personas que estábamos en el Hotel en nuestro primer dia, y al dia siguiente simplemente no hicieron el desayuno.. .

6/10 Okay

Verified traveller

4/10 Poor

Gabriela

Disliked: Staff & service, property conditions & facilities, room comfort
veraltetes Hotel aber mit hammer Aussicht
Das Hotel hat die besten Tage gesehen... Es wird nichts mehr repariert.

4/10 Poor

SCHRADER CAMARGO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PARA NO VOLVER
Para no volver jamás.... Experiencia para olvidar. Mal desayuno, no hay amenites,
Response from General Manager on 20 Oct 2016
lamentamos lo sucedido Sr. o Sra. nos esforzamos en dar el mejor servicio posible y las mejores atenciones si algo no le ha gustado espero acepte nuestras sinceras disculpas.

6/10 Okay

Carlos, Rep. Dominicana

Liked: Cleanliness, staff & service
Buen lugar para un fin de semana en familia
gracias por su comentario siempre intentamos dar lo mejo, gracias por preferirnos lo esperamos muy pronto.