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Napolitano Apart & Hotel

2.5 star property
Travelers can start their day cycling through scenic trails or relaxing by two pools, then rejuvenate with spa treatments in this magical village setting

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Napolitano Apart & Hotel, in The Magic Village, offers a warm retreat. Guests can cycle scenic paths, tackle the ropes course, or enjoy reflexology treatments. The hotel provides continental breakfast and free WiFi. Previous visitors consistently praise their experience.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

A hotel room with two beds, a TV mounted on the wall, a window, and a door.

Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with three single beds, a TV, a coffee maker, and a window with curtains.

Triple Room

  • Garden view
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Quadruple Room, 1 Bedroom, Ensuite, Mountain View

A hotel room with three single beds, a TV, a coffee maker, and a window with curtains.

Family Quadruple Room, 1 Bedroom, Ensuite, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

A bedroom with a wooden bed, a wooden door, and a bathroom visible through an open door.

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Economy Room, 1 Queen Bed, Ensuite, Garden View

A hotel room with a bed, a sofa, a TV, and a view of a mountainous landscape.

Economy Room, 1 Queen Bed, Ensuite, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi
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About the area

Located in Baños de Agua Santa, Napolitano Apart & Hotel is in the city centre and near a boardwalk. The area's natural beauty can be seen at Caverna Sigsi Huayco and Manto de la Novia Waterfall, while The Magic Village and Chocolate Magic Factory are popular local attractions. Church of the Virgin of the Holy Water and Banos Central Market are two other places to visit that come recommended. Discover the area's water adventures with nearby rafting, or enjoy the great outdoors with ziplining, skydiving and hiking/biking trails. Visit our Baños de Agua Santa travel guide
Map
Avenida Oriente 470, 150 meters Banios Fire Department, Baños de Agua Santa, Tungurahua, 180250

What's nearby

  • The Magic Village
    3 min walk - 0.3 km
  • Banos Central Market
    7 min walk - 0.6 km
  • Sebastian Acosta Park
    7 min walk - 0.6 km
  • Church of the Virgin of the Holy Water
    7 min walk - 0.6 km
  • Termas de la Virgen
    8 min walk - 0.8 km

Getting around

  • Ambato Station
    48 min drive

Restaurants

  • Leprechaun
    6 min walk
  • Crater Rooftop Bar
    10 min walk
  • Aromé
    3 min walk
  • Juan Valdez
    7 min walk
  • Honey coffee & tea
    10 min walk

About this property

Napolitano Apart & Hotel

  • Hotel near The Magic Village
  • Located close to Caverna Sigsi Huayco and Church of the Virgin of the Holy Water, Napolitano Apart & Hotel provides free continental breakfast, a poolside bar and a terrace. Adventurous travellers may like the cycling and a ropes course at this hotel. Indulge in a deep-tissue massage, a body scrub and a facial at the on-site spa. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a coffee shop/cafe and a garden.
  • Additional perks include:
    • 2 outdoor pools and an indoor pool, along with sunloungers
    • Free self-parking
    • A free bus station shuttle, bike hire and access to a nearby indoor pool
    • A nature reserve, outdoor furniture and luggage storage
  • Room features
  • All rooms are individually furnished, and have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches such as free WiFi and laptop-friendly workspaces.
  • More amenities include:
    • Tempur-Pedic beds and down duvets
    • Bathrooms with rainfall showers and designer toiletries
    • 24-inch TVs with cable channels
    • Wardrobes/cupboards and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) on request
  • Area shuttle (surcharge) up to 900 kilometres
  • Free bus station shuttle
  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 8:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • NAPOLITANO BAR - PIZZERIA

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Ropes course

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 215 square feet of conference space

Outdoors

  • Barbecue grill
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 2013
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Detached private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch TV with cable channels

Food and drink

  • 24-hour room service

More

  • Individual furnishings
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children 7 and younger are not allowed at this property; all guests older than 7 are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Pool access available from 2:00 PM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 7 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not permitted at this property
A car is not required for transport to and from this property
Parking height restrictions apply

Frequently asked questions

Does Napolitano Apart & Hotel have a pool?

Yes, this property has an indoor pool and 2 outdoor pools. Pool access is from 2:00 PM to 8:00 PM.

Is Napolitano Apart & Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Napolitano Apart & Hotel?

Self-parking is free at this property.

What time is check-in at Napolitano Apart & Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Napolitano Apart & Hotel?

Checkout is at noon.

Does Napolitano Apart & Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per vehicle applies.

Where is Napolitano Apart & Hotel located?

Located in the heart of Baños de Agua Santa, this spa hotel is within a 5-minute walk of The Magic Village and Caverna Sigsi Huayco. Church of the Virgin of the Holy Water and Banos Central Market are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Napolitano Apart & Hotel Reviews

8.6

Excellent

9.6

Cleanliness

8.6

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 29 out of 58 reviews
Rating 8 - Good. 20 out of 58 reviews
Rating 6 - Okay. 3 out of 58 reviews
Rating 4 - Poor. 5 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

Reviews

Verified review

8/10 Good

GUSTAVO

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien, lastima la hospitalidad de la dueña… un poco brava
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uno de los mejores alojamientos en Baños

El lugar es excelente y el precio muy bueno, super buen desayuno y una linda experiencia.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Amplias habitaciones, espacios verdes, áreas de distracción, piscinas
Stayed 1 night in Oct 2020
Verified review

4/10 Poor

XR

Disliked: Staff & service
My watch was stolen in the hotel by cleaning service. Owners were good.
Stayed 3 nights in Jul 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la piscina, muy buen desayuno y las atenciones muy buenas, quedé muy complacido
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Excelentes opción! Muy buen desayuno, personal de servicio muy cálido!
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Lili

Liked: Staff & service, amenities, property conditions & facilities
La atención al cliente es buena Muy buenas las instalaciones
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

Maria

Que me quitaron la reserva de expudia , me quede sin hospedaje cuando llege
Stayed 1 night in Sep 2019
Verified review

6/10 Okay

Paola Maria

Liked: Cleanliness, room comfort
Disliked: Staff & service
Yo escogí el lugar para poder usar hidromasaje y no estuvo habilitado, mis familiares también estuvieron descontentos por esto. El baño de la habitación tenía olor a cañería
Stayed 1 night in May 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
À proximité du parc central et des boutiques et restaurants. Les déjeuners étaient bons et copieux. La tenancière me semblait préoccupée, échangeait très peu avec moi malgré ma maîtrise de la langue espagnole. La piscine n'était pas disponible.
Stayed 3 nights in Apr 2019
Verified review

4/10 Poor

Santiago Xavier

Disliked: Property conditions & facilities, room comfort

Más o menos la experiencia

No me agrado el lugar, en las fotos que publican se ve diferente, el desayuno el mismo de todos los días, el internet pésimo de igual manera la señal de la TV, adicionalmente la TV muy pequeña
Stayed 2 nights in Jul 2018
Verified review

8/10 Good

Axel

Liked: Cleanliness, property conditions & facilities, room comfort

experiencia ok

ubicación buena, habitación confortable, pero piscina fría, jacuzzi sin agua
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The Family that owns this hotel is wonderful! The rooms are spacious and the hotel is kept very clean the breakfasts are delicious. Every one has been extremely helpful ...
Stayed 4 nights in Feb 2018
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful quiet hotel in Banos.

Enjoyed our stay in Banos. The owners were helpful and gracious. Breakfast was delicious. The hotel is a bit of a walk from the centre and from the bus station. The only problem was that other guests arrived at 3 am, so the door bell ringing woke us up.
Stayed 2 nights in Nov 2017
Verified review

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good price and good place to stay. (Spanish)

A una distancia conveniente de las principales calles y en linea recta este es un super lugar para quedarse en Baños. La atención departe de Paul y si hermana y todo el equipo lo hacen sentir a uno especial. El desayuno gratuito basta para comenzar bien el día. El cuarto cómodo y limpio. Deberán pronto sustituir la ya antigua T. V. por una plana mas grande y moderna. La vista del comedor es en verdad bella. La piscina buena para cuando haga calor. Lástima que el Jaccuzi no funcionó, deben arreglarlo pronto. Buen precio a través de Hotels.com, rápida, segura y cómoda reservación on-line. Recomiendo el lugar. Yo me quedé dos noches a principios de Octubre. Todo en Baños se puede alcanzar caminando inclusive la estación de autobuses.
Stayed 2 nights in Oct 2017
Verified review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Heart of Banos

We booked at the Napolitano for a weekend stay. The property was very clean, safe and easy to get to. The family running it speaks excellent English and were able to guide us towards activities in the area, tours, restaurants, etc. As a bonus, they cook breakfast every morning - the food and service were excellent. I highly recommend the Napolitano for your stay in Banos. Everything is in walking distance. Our room was spacious and clean.
Stayed 2 nights in Jun 2017
Verified review

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand & comfortable stay

It's a b&b converted from a grand house. It's located a short walking distant from the busy commercial center. Therefore, is doesn't has the noises or distractions of people or cars. The room is spacey and clean. Breakfasts were freshly made on the spot. Although, the menu is dictated by the kitchen but food and services were adequate. It has a great window view of mountains & small garden from my room. It's a short walk to the hot spring and downtown area. I felt very safe walk alone on the streets around the hotel by myself around midnight after the hot sprint bath. The only complain I had would be the wifi services. I stayed at 3rd floor and the wifi didn't seems work inside my room.
Verified review

6/10 Okay

Jorge Alfonso

Liked: Cleanliness

Good place

A little far from CITI center. Dark street on the way back at night
Verified review

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little gem in downtown Baños

Stayed at the Napolitano Hotel for two nights in June 2016. The hotel is located only a few blocks from downtown Baños. The staff was very friendly and the room was great.
Verified review

10/10 Excellent

christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The place to stay

Just a bit out of town to ensure silence and tranquility. Room was large with a dedicated seating area which was an added bonus
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for a stay in Banos!

We spent 4 wonderful days at Hotel Napolitano. It had all of the conveniences that we required and more. It is a family run hotel and they are hard working and very attentive to their guests. The hotel is in a great location with short walks to downtown Baños and to the hot springs. The grounds were well maintained and the pool was clean and refreshing. We stayed in a large, comfortable suite that had beautiful views from all of the windows. During our stay we went on a waterfall excursion with the owner's son who spoke good English and was eager to give us a good experience. The daughter was very friendly, knowledgeable about activities in and around Banos and made delicious breakfasts. To top of our stay, the father drove us to the bus stop when we left. We would highly recommend the Napolitano.
Verified review

10/10 Excellent

Kathrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Nice hostel,really good beds,good breakfast and lovely host family,highly recommended.
Verified review

10/10 Excellent

yuny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service and facilities.

I was satisfied with everything. Very kind of all staff, clean room, great breakfast. Also I enjoyed new swimming pool, sauna, jacuzzi!
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All great!

The hotel and attention of the owners are great. The only thing I would change is make the breakfast a bit more self-service so that it doesnt take so long. Soemtimes tours leave at 9 am, and breakfast starts at 8 - but it takes 20 minutes to serve - so it's kind of tight. Either breakfast needs to start earlier or be already served/ more buffet-self service style to expedite it.
Verified review

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel, it was perfect all around.

We had a FANTASTIC stay at this hotel, its a very small town so location its really not important, it was like two blocks from the main square, the views were incredible, we really loved the breakfast, the rooms were big and clean, the service was great and we felt appreciated as guests. I highly recommend this hotel, it will not dissapoint you at all, i will certainly stay here again with no doubt.