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"Clean rooms. Breakfast was nice to have, but mediocre quality (pretty typical hotel breakfast). Super tiny outdoor hot tubs that weren't very nice. Many nicer pool facilities in the area. Some front staff were pleasant, some were unfriendly. "

"Definitely pick junior suite if you have little kids! Bigger space for them to roam around"

"Breakfast was not included."

"Beautiful hotel and kind staff, I had a suite room with a loft and jet tub. It was a beautiful room. The only issue was the upstairs windows would not open, did not have curtains, and the room did not have A/C. It was +20 outside and the upstairs/bedroom area was at least 7 degrees hotter. I can't sleep easily when it's above 20c, at home I usually prefer 18c. I had paid a lot of money for this room, I was surprised that it wouldn't have been set up better, for personal comfort. I am not someone who likes to make a fuss so I debated what to do next. I finally settled on talking to the front desk and explained that there was no way I'd be able to sleep in that room. They said they'd send maintenance. A very helpful young man came to the room and he brought not 1 but 2 portable a/c units, and got 1 window open upstairs. One a/c unit he put upstairs and one for downstairs. He was the most helpful and professional hotel employee I've ever seen. The rest of my time there was far more comfortable. A big thank you to him! A final thought: the hotels in Banff often look good in the photos but are all in need of tlc, I'm not sure if the a/c in the hotel was down, or if it did not exist but having traveled as much as I do, I very rarely find rooms that dont have A/C. The hotel has "spa" in its name. That obviously is there to encourage the idea of rest and healing. Had they not brought portable a/c units into my room I would have had a very negative experience indeed."

"Lovely lodge with balcony, great bathroom & comfortable bed. Really nice room, good restaurant although little pricey. You get a free bus pass for Banff which is handy. Main issue 300 CAD hold on card, as security deposit for a 2 night stay, I’m waiting for it to credit back on my card, I’m sure it will but these ‘deposits’ are unnecessary & inconvenient, we’re travelling around & keep getting these, they take time to credit back! Only real issue here, hot tub could have been better & gym. "

"Gd"

"Love the outdoor hot tubs/pool!!!!!"

"Staff were very accommodating when our travel plans changed last minute. Super helpful!"

"This is our 3rd stay at this hotel, our first with a pet. While we didn't love the bsmt level for the "pet friendly" rooms , it was still a great stay The room was so clean you would not have known it was a pet friendly room at all The parking lot sucks. It's not enough parking for the rooms they have. Parking has been a issue every stay we have had"