The property is small and boutique like (just 14 rooms), very nice and top quality. The staff are what makes the property so nice. Yumi, the manageress could not do enough for us, but also all the other staff too were so nice and welcoming. Breakfast almost seemed like having your own personal chef. The only down sides with the property are what quite a few other guests have commented on, and that is the fact that the hotel is quite a way out of town (a taxi needed both directions), and that the...
The property is small and boutique like (just 14 rooms), very nice and top quality. The staff are what makes the property so nice. Yumi, the manageress could not do enough for us, but also all the other staff too were so nice and welcoming. Breakfast almost seemed like having your own personal chef. The only down sides with the property are what quite a few other guests have commented on, and that is the fact that the hotel is quite a way out of town (a taxi needed both directions), and that the...
Andrew
Reviewed November 14, 2022Reviewed November 14, 2022
We had hired a car and drove from the airport and had no problems parking at the hotel. The Lanna style of the hotel gives a unique feel and a pleasant hideaway from the outside. The staff at the hotel were friendly and helpful. There was a good choice of food option in the restaurant and it appeared to cater for many different tastes. The Spa Cenvaree was excellent and worth booking for one of their treatments, we booked in a couple of time during our 2 weeks stay. Within a 5-minute walking...
We had hired a car and drove from the airport and had no problems parking at the hotel. The Lanna style of the hotel gives a unique feel and a pleasant hideaway from the outside. The staff at the hotel were friendly and helpful. There was a good choice of food option in the restaurant and it appeared to cater for many different tastes. The Spa Cenvaree was excellent and worth booking for one of their treatments, we booked in a couple of time during our 2 weeks stay. Within a 5-minute walking...
Gary
Reviewed November 30, 2017Reviewed November 30, 2017
We stayed for 2 nights and we were pleased with the variety of food for breakfast, the early check-in given and the easy check out. We were given a connecting room so it was really a very comfortable stay.
No hassle.
We stayed for 2 nights and we were pleased with the variety of food for breakfast, the early check-in given and the easy check out. We were given a connecting room so it was really a very comfortable stay.
No hassle.
Staff were fantastic, breakfast was nice with great coffee. Location a little out of the way but transport very cheap. Rooms were nice with lots of complimentary items . The best overall hotel we have stayed in and would stay here again
Staff were fantastic, breakfast was nice with great coffee. Location a little out of the way but transport very cheap. Rooms were nice with lots of complimentary items . The best overall hotel we have stayed in and would stay here again
Glen
Reviewed January 11, 2026Reviewed January 11, 2026
This is a really amazing hotel in a good quiet location yet only 15 minute to night market and old town.
Can’t speak highly enough of the staff and the place is immaculate. If you go to Chiang Mai stay there!!
This is a really amazing hotel in a good quiet location yet only 15 minute to night market and old town.
Can’t speak highly enough of the staff and the place is immaculate. If you go to Chiang Mai stay there!!
Very comfortable, clean, safe and welcoming. Club lounge access well worth the money with good selection of food and drinks. The guest relationship manager was my favourite person ever. Wish we could be friends
Very comfortable, clean, safe and welcoming. Club lounge access well worth the money with good selection of food and drinks. The guest relationship manager was my favourite person ever. Wish we could be friends
I’ve been to Thailand a few times and the Empress Hotel has to the best hotel I’ve stayed in for service. When I arrived I received a voucher for a free drink and a welcome gift as well as being upgraded and in my room fresh fruit, the staff were just excellent very polite, friendly and helpful, good choice of food at breakfast time, the pool area was good as was my room(1501) If I do come back to Chiang Mai again I will definitely stay at the Empress Hotel
I’ve been to Thailand a few times and the Empress Hotel has to the best hotel I’ve stayed in for service. When I arrived I received a voucher for a free drink and a welcome gift as well as being upgraded and in my room fresh fruit, the staff were just excellent very polite, friendly and helpful, good choice of food at breakfast time, the pool area was good as was my room(1501) If I do come back to Chiang Mai again I will definitely stay at the Empress Hotel
A truly unbelievable hotel,can not believe the Horizon Village resort is only 4*,I have stayed in 5 star hotels that don't even come close to this resort & the service(and the price..Wow...I payed £28 a night for a deluxe room over looking a lake).I booked with 3 friends for 3 nights and stayed 8 as we had to get back to Bangkok but could of stayed 3 weeks and some if time had allowed.There is so much to do here,mini zoo,boating lake,amazing vast gardens & lakes just to name a few.Will Defiantly...
A truly unbelievable hotel,can not believe the Horizon Village resort is only 4*,I have stayed in 5 star hotels that don't even come close to this resort & the service(and the price..Wow...I payed £28 a night for a deluxe room over looking a lake).I booked with 3 friends for 3 nights and stayed 8 as we had to get back to Bangkok but could of stayed 3 weeks and some if time had allowed.There is so much to do here,mini zoo,boating lake,amazing vast gardens & lakes just to name a few.Will Defiantly...
Jason
Reviewed December 2, 2015Reviewed December 2, 2015
The best hotel I’ve stayed in for this price! All of the staff were friendly, respectful and attentive. They always go the extra mile, even when we didn’t ask for help they’ve thought of what we might need for our day excursion and offered us bottled water, insect repellent and face masks. The restaurant staff were friendly and helpful, making breakfast experience such a treat. The hotel itself is new and beautifully designed with all the modern amenities. The room was perfect with a gorgeous...
The best hotel I’ve stayed in for this price! All of the staff were friendly, respectful and attentive. They always go the extra mile, even when we didn’t ask for help they’ve thought of what we might need for our day excursion and offered us bottled water, insect repellent and face masks. The restaurant staff were friendly and helpful, making breakfast experience such a treat. The hotel itself is new and beautifully designed with all the modern amenities. The room was perfect with a gorgeous...
The cleaning was superb. Staff were amazing and couldn't have been better with us. Even with a few issues they were resolved with no extra charge and with kindness. Defitnetly one of the best hotels I have ever stayed in.
The cleaning was superb. Staff were amazing and couldn't have been better with us. Even with a few issues they were resolved with no extra charge and with kindness. Defitnetly one of the best hotels I have ever stayed in.
Luke
Reviewed January 19, 2026Reviewed January 19, 2026
Great hotel in an ideal location inside the city wall. Friendly staff who are available 24 hours.
Tasty breakfast provided with complimentary drinking water, tea and coffee provided in reception all hours. This was a massive bonus knowing we could go back to drinking water.
Nice pool outside with a few sunbeds.
Would stay here again.
Great hotel in an ideal location inside the city wall. Friendly staff who are available 24 hours.
Tasty breakfast provided with complimentary drinking water, tea and coffee provided in reception all hours. This was a massive bonus knowing we could go back to drinking water.
Nice pool outside with a few sunbeds.
Would stay here again.
I loved the whole atmoshere of it: staff helped always, were at hand but never too much; traditional interior with many artwork around selected perfectly in balance - not too much but enough to grab your attention.
location is perfect too: a walking market is just around the corner on sundays, near great places to eat, easy to access.
I would go there anytime and would recommend to anyone.
I loved the whole atmoshere of it: staff helped always, were at hand but never too much; traditional interior with many artwork around selected perfectly in balance - not too much but enough to grab your attention.
location is perfect too: a walking market is just around the corner on sundays, near great places to eat, easy to access.
I would go there anytime and would recommend to anyone.
T
Reviewed February 21, 2017Reviewed February 21, 2017