Search Luxury Hotels in Balaclava

"The hotel was good and had great amenities, especially good wateraports.However I would class it as a 4 star rather than a 5 star. The check in was poor. Having travelled 13 hours and through the night, I did not expect there to be be a delay in checking in....surely they could have found another room rather than keep us waiting.The room cleaning was inconsistent sometimes good, sometimes not so good. The gym was basic but the equipment was new. The gym bin was not emptied and the water dispensers were not filled up on a regular basis. "

"."

"Great property in a fantastic setting. Downside is the food and restaurants with lack of vegetarian food options available."

"Food was great staff very helpful "

"Poor communication between staff, confusion over baby provision"

"Great "

"An ocean view room was reserved for my parents at the Sugar Beach hotel. They were celebrating their Golden (50th) anniversary. Initially they were given a room that was very far from the reception and required climbing stairs and didn't provide a clear ocean view (something we paid for). Also, they were not provided with drinking water in their rooms. On top of this, their in-room phone did not work. They were eventually moved to a better room on the ground floor, but the staff and service had already scarred the experience at the hotel. Prior to their stay at Sugar Beach, they stayed at the Le Meridien, where the staff, the service, the location were all top notch. The day and night difference between the two hotels made it worse at Sugar Beach. Will not be booking Sugar Beach Hotel again. "

"he friendliness and attentiveness of the staff are what really sets it apart (special thanks to Rohan at Royce and Yash at Mixologist who took exceptional care of us). Beyond that, just stellar all round; the suite, the location, the food, the cleanliness, the facilities. This is our third time visiting, and no doubt we’ll be back as it’s proven very reliable."

"Beautiful beach and location. Staff were excellent . Shout out to Gini on front desk and David one of the restaurant managers who went out of their way to help me. Also thanks to duty manager who met me on my check out to see how my stay had been. This hotel has everyone at an affordable price "