Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews of Park Inn By Radisson Bacolod

4 out of 5
Park Inn By Radisson Bacolod
Palanca Avenue, SM City Bacolod Complex, Block 12 Reclamation Area, Bacolod, Western Visayas

Reviews

9.0

Wonderful

Rating 10 - Excellent. 101 out of 160 reviews" "
Rating 8 - Good. 43 out of 160 reviews" "
Rating 6 - Okay. 10 out of 160 reviews" "
Rating 4 - Poor. 4 out of 160 reviews" "
Rating 2 - Terrible. 2 out of 160 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roy John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, functional location - right next to the best mall and the sunset at the pool was great!
Stayed 5 nights in May 2024
Response from Park Inn by Radisson Bacolod on 28 May 2024
Thanks for your kind words about our staff and location! We're glad you enjoyed the beautiful sunsets by the pool. We hope to see you again soon! Is there anything we can do to make your next stay even better?

10/10 Excellent

mm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean people was very.nice.and helpful
Stayed 3 nights in May 2024
Response from Park Inn by Radisson Bacolod on 28 May 2024
Thank you so much for the compliment! We're happy to hear our staff was friendly and helpful. We strive to provide excellent service, and your feedback lets us know we're on the right track.

10/10 Excellent

Felyngina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Park Inn by Radisson Bacolod on 28 May 2024
Thank you so much for giving us this rating.

6/10 Okay

Elaine

Liked: Cleanliness
Disliked: Staff & service
front desk isnt friendly.
Stayed 1 night in May 2024
Response from Park Inn by Radisson Bacolod on 28 May 2024
Thank you for your feedback. We sincerely apologize that the front desk staff wasn't friendly during your visit. We take hospitality very seriously, and creating a welcoming environment is a priority.Would you be willing to share a bit more detail about your experience at the front desk? This will help us investigate the situation and ensure it doesn't happen again.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was over the top in their desire to pleases and their pleasant attitude and competence
Stayed 7 nights in Apr 2024
Response from Park Inn by Radisson Bacolod on 15 May 2024
It’s a pleasure to have you here with us, Frank! Thank you for taking the time to leave us with this review. We love catering to our guests’ needs and knowing that our team was able to serve you well makes us #FeelGood. Call us if there is anything we can help you with. Looking forward to having you here with us again!

6/10 Okay

Liaza

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
My room had a weird smell. The shower flooded the floor if ran longer than 5 min. Staff was very nice and breakfast was good but the condition and smell of the room would deter me from coming back
Stayed 1 night in May 2024

10/10 Excellent

Raymund

Liked: Staff & service, property conditions & facilities
Mall access and centrally located
Stayed 3 nights in Apr 2024
Response from Park Inn by Radisson Bacolod on 2 May 2024
We really appreciate you sharing your review of our service. Thank you! See us soon

8/10 Good

Ma.Cecilia Nesia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Park Inn by Radisson Bacolod on 2 May 2024
Thank you so much for your rating!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service
Great location and attached to large Mall.
Stayed 6 nights in Apr 2024
Response from Park Inn by Radisson Bacolod on 2 May 2024
Your feedback means a lot to our team. Thank you for taking the time to leave us this review.

10/10 Excellent

Vhince Joy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are very accommodating. Clean hotel and easy access to everything. I would love to stay again in my next visit .
Stayed 4 nights in Apr 2024
Response from Park Inn by Radisson Bacolod on 2 May 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your kind words, Vhince Joy. Please let us know what we can do for you in the future.

10/10 Excellent

John Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and accommodating. The hotel is right next to the shopping center
Stayed 1 night in Mar 2024
Response from Park Inn by Radisson Bacolod on 11 Apr 2024
Hi, John Paul! We’re grateful that you took the time to leave us a review. Thanks a lot!

4/10 Poor

Scott

Travelled with family, Travelled with partner
If you have colored hair this is not the place to go. They will charge you 1500 pesos for staining the towels. Pls be aware. Expedia won’t help you either.
Stayed 3 nights in Mar 2024
Response from Park Inn by Radisson Bacolod on 3 Apr 2024
Thank you for your feedback. We understand the frustration of being charged for stained towels. The fee reflects the additional special cleaning required to remove hair dye stains from white towels. Thank you for your understanding.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy thank you
Stayed 1 night in Mar 2024
Response from Park Inn by Radisson Bacolod on 17 Mar 2024
We appreciate this rating and review! Thanks a lot.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy thank you
Stayed 1 night in Mar 2024
Response from Park Inn by Radisson Bacolod on 17 Mar 2024
We appreciate this rating and review! Thanks a lot.

2/10 Terrible

Chris

Liked: Staff & service, property conditions & facilities
Book for 2 adults and 1 child 11yo get one bed. Then get a bed for the child and charged extra. Says room sleeps 3 didn’t expect in the same bed.
Stayed 3 nights in Mar 2024
Response from Park Inn by Radisson Bacolod on 17 Mar 2024
We appreciate this review. We apologize that you encountered such inconvenience. Thank you for letting us know about this issue. We are looking into this concern and we’ll have this resolved it promptly and accurately. We’ll do better in the future. Thank you and hoping to see you soon again.

8/10 Good

Nidia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and minimalist property. Very comfortable.
Stayed 1 night in Mar 2024
Response from Park Inn by Radisson Bacolod on 27 Mar 2024
Your feedback means a lot to our team. Thank you for taking the time to leave us this review, Nidia!

10/10 Excellent

david

Liked: Property conditions & facilities
Stayed 12 nights in Feb 2024
Response from Park Inn by Radisson Bacolod on 27 Mar 2024
Thank you so much for giving us this rating.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very happy thank you
Stayed 3 nights in Mar 2024
Response from Park Inn by Radisson Bacolod on 17 Mar 2024
Thank you for leaving us this rating and review.

6/10 Okay

Jhett

Business traveller
Disliked: Cleanliness
Wish I Enjoyed It
I really don't like hotels with industrial design. The gray concrete wall paper with black acsent steel bars and wood framing. There was a long pube the first time I opened the toilet to use it. I pushed it down the toilet using a tissue paper to flush it. The shower floor had dark stuff that seemed to be dried soot which I washed away using the hand-held shower head. I didn't have to do those things. I requested for a higher-floor room with a view. There was none available so I got a firewall view. Those are the only choices - either ocean view or a firewall. A bit noisy, I can hear the room above being cleaned and the work repairs going on. No robes. Hotel slippers are too small and just for a day use, not sturdy at all. I also asked for a late check out of 3PM since my flight was at 7PM but there was a 50% charge so I settled for a 2PM late check out. The only great thing about about this hotel is the immediate access to SM City Bacolod North Wing.
Stayed 2 nights in Feb 2024
Response from Park Inn by Radisson Bacolod on 17 Mar 2024
Hi, Jhett! We appreciate that you took the time to share your experience with us. We sincerely apologize that our service caused you inconvenience. We value the experience of our guests and we have a high regard to excellence, it truly concerns us that our service was not able to meet your expectations. Your satisfaction is important to us and we are looking into this concern for us to improve. Thank you so much.

4/10 Poor

Fabien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything nice. Close to everything walking distance. The only thing is that the hotel is soooo pricy.
Stayed 2 nights in Feb 2024
Response from Park Inn by Radisson Bacolod on 25 Feb 2024
Thank you for taking the time to share your experience and we look forward to welcoming you back soon,Fabien!

8/10 Good

Alfredo, OAKLAND

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is conveniently located by a popular mall. Hence, it offers several shopping and dining options. Transport options are also available and accessible. Complimentary room amenities such as coffee is not enough. Drinking water has to be refilled from a water station. Buffet breakfast selections are sufficient but over priced.
Stayed 2 nights in Feb 2024
Response from Park Inn by Radisson Bacolod on 25 Feb 2024
We sincerely appreciate you taking the time to share with us your experience at Park Inn by Radisson Bacolod. On behalf of our entire team, thank you for allowing us to serve you.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ways very happy here
Stayed 1 night in Feb 2024
Response from Park Inn by Radisson Bacolod on 25 Feb 2024
We’re grateful that you took the time to leave us a review. Thanks a lot!

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Feb 2024
Response from Park Inn by Radisson Bacolod on 25 Feb 2024
Your feedback means a lot to our team. Thank you for taking the time to leave us this review.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 4 nights in Dec 2023
Response from Park Inn by Radisson Bacolod on 15 Feb 2024
We’re grateful that you took the time to leave us a review. Thanks a lot!

8/10 Good

Leonila

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Jan 2024
Response from Park Inn by Radisson Bacolod on 15 Feb 2024
we’re so happy to have you as a customer. You’re welcome to come again anytime!

10/10 Excellent

Maritoni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
you can go to sm and do your shopping and dining anytime.
Stayed 2 nights in Jan 2024
Response from Park Inn by Radisson Bacolod on 15 Feb 2024
Thanks for sharing the word about Park Inn by Radisson Bacolod. We really appreciate your positive review, Maritoni.

10/10 Excellent

Chris, NEW WESTMINSTER

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
In terms of good nights in bacolod.. its the best
Stayed 1 night in Jan 2024
Response from Park Inn by Radisson Bacolod on 30 Jan 2024
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I stayed at during New Years and LOVED the place! Great buffet options! Loved that they had western as well as traditional Filipino options! Pool was clean and staff were attentive! Connected to SM which was a blessing! Reasonably priced and clean amenities! I would recommend and definitely book again!
Stayed 4 nights in Dec 2023
Response from Park Inn by Radisson Bacolod on 30 Jan 2024
Hello, Angel. It’s great to hear that you had a positive experience at Park Inn by Radisson Bacolod. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.

8/10 Good

Merlinda, Fresno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is excellent, staff is courteous and helpful
Stayed 3 nights in Jan 2024
Response from Park Inn by Radisson Bacolod on 30 Jan 2024
We really appreciate you sharing your review of our service. Thank you!

10/10 Excellent

Rosanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Has direct access to SM Bacolod and is a 2min walk to Manokan Country.
Stayed 3 nights in Jan 2024
Response from Park Inn by Radisson Bacolod on 30 Jan 2024
We’re grateful that you took the time to leave us a review. Thanks a lot!

8/10 Good

John

Response from Park Inn by Radisson Bacolod on 30 Jan 2024
Thank you for leaving us this rating.

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Park Inn by Radisson Bacolod on 30 Jan 2024
Thank you for leaving us this rating.

10/10 Excellent

Minerva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of top options (could be very top great if...)
My one of two options in Bacolod: very clean, convenient (door to the mall for quick needs/shopping), very comfortable. Main drawbacks are: 1) its access to the mall that the general public can use, creating a constant flow at the lobby, right by the elevator to rooms upstairs; 2) steady/constant "stand-bys" at the lobby, seems to occupy lobby spots for the wifi, sometimes all day and through the night, and don't seem to be guests (at times making it difficult for guests to find a spot to eat, drink, or sit with own guests). The two points give the lobby a bus station/public plaza feel, and diminishes the elegance and comfort the hotel seems to try to project. The pool area seems to get some of this non-guest crowd somehow (making a quiet, private time difficult, and makes one wonder how tight access to the floors is to non-guests). Staff definitely one of the hotel's top assets (very professional, efficient, polite and welcoming), with the front desk, restaurant/bar staff and cleaning staff across floors always very attentive and professional. Kudos to the excellent staff!
Stayed 4 nights in Dec 2023
Response from Park Inn by Radisson Bacolod on 17 Jan 2024
Dear Minerva, thank you for taking the time to write this review. We are sorry to know that we were some aspects of your stay that we weren't able to meet your expectations. Your remarks are duly noted. We will look into this and we will make sure that such concern will be dealt proactively. We will strive to improve to serve you better. Thank you as well for sharing your feedback about our service. We’re glad to hear that our team’s performance reached your expectations, and we’ll make sure that receives the recognition they deserve. See you soon!

10/10 Excellent

Melgie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, big & clean, has comfortable bed, convenient for shopping since it is connected to sm mall, restaurants and easy access for transportation. The staff are friendly, there’s a guard who always greets you with a smile & opens the door for you. The buffet breakfast was good. I will stay again in this hotel in the future visit to Bacolod.
Stayed 3 nights in Jan 2024
Response from Park Inn by Radisson Bacolod on 17 Jan 2024
Just wanted to let you know how much your review means to us here at Park Inn by Radisson Bacolod. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thank you and have an amazing day, Melgie! See us soon!

10/10 Excellent

Rosario

Excellent service, location & accommodation. Highly recommended.
Stayed 2 nights in Jan 2024
Response from Park Inn by Radisson Bacolod on 17 Jan 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! See you soon, Rosario!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Park Inn by Radisson Bacolod on 17 Jan 2024
Thank you for rating us!

10/10 Excellent

Kerrie

Stayed 1 night in Jan 2024
Response from Park Inn by Radisson Bacolod on 17 Jan 2024
We appreciate this rating! Thanks a lot.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Park Inn by Radisson Bacolod on 17 Jan 2024
Thank you for leaving us this rating.

10/10 Excellent

jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Dec 2023
Response from Park Inn by Radisson Bacolod on 17 Jan 2024
Thank you so much for giving us this rating and review.

10/10 Excellent

Rommel

Liked: Amenities, property conditions & facilities
Excellent security and fast check in
Stayed 2 nights in Dec 2023
Response from Park Inn by Radisson Bacolod on 17 Jan 2024
We’re grateful that you took the time to leave us a review. Thanks a lot, Rommel!

10/10 Excellent

Marya

Stayed 1 night in Dec 2023
Response from Park Inn by Radisson Bacolod on 17 Jan 2024
Thank you so much for giving us this rating.

8/10 Good

elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the breakfast buffet was very good!
Stayed 2 nights in Nov 2023
Response from Park Inn by Radisson Bacolod on 5 Dec 2023
We’re thrilled you had such a great time at Park Inn by Radisson Bacolod! We hope to have you back soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property top shelf.
Stayed 1 night in Nov 2023
Response from Park Inn by Radisson Bacolod on 20 Nov 2023
We appreciate this rating! Thanks a lot.

10/10 Excellent

Vicky

Stayed 3 nights in Nov 2023
Response from Park Inn by Radisson Bacolod on 5 Dec 2023
Thank you so much for giving us this rating.

10/10 Excellent

Richard

Stayed 2 nights in Nov 2023
Response from Park Inn by Radisson Bacolod on 5 Dec 2023
Thank you so much for giving us this rating.

10/10 Excellent

Nigel, Negros Occidental 6100

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a wonderful stay at this property! The staff was amazing and the food was great. My family really enjoyed the pool area as well. Such a beautiful view 😁
Stayed 2 nights in Sep 2023
Response from Park Inn by Radisson Bacolod on 20 Nov 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your kind words, Nigel. Please let us know what we can do for you in the future.

10/10 Excellent

ENRICO, Edison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is excellent, safe and convenient
Stayed 2 nights in Oct 2023
Response from Park Inn by Radisson Bacolod on 20 Nov 2023
We really appreciate you taking the time to share your rating and experienes with us, Enrico. We look forward to seeing you again soon.

10/10 Excellent

Richard

Stayed 2 nights in Oct 2023
Response from Park Inn by Radisson Bacolod on 20 Nov 2023
Thank you so much for your rating!

10/10 Excellent

Arnold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff are very friendly and the hotel amenities and restaurants are really beautiful.
Stayed 2 nights in Oct 2023
Response from Park Inn by Radisson Bacolod on 14 Oct 2023
It’s a pleasure to have you here with us, Arnold! Thank you for taking the time to leave us with this review. We love catering to our guests’ needs and knowing that our team was able to serve you well makes us #FeelGood. Call us if there is anything we can help you with. Looking forward to having you here with us again!

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, very accessible to SM, Very accommodating staffs especially the front desk staffs. We had early check in and late check out
Stayed 1 night in Sep 2023
Response from Park Inn by Radisson Bacolod on 14 Oct 2023
Thank you for taking the time to review your stay with us, Johanna! We are overwhelmed to know that we made your stay pleasant. Please feel free to reach us if there’s anything we can help you with. Looking forward to seeing you again soon. Thank you for choosing Park Inn by Radisson Bacolod!