"Not so nice experience in the beginning but gets better after that. Disappointed that there are no
1. welcome email prior to arrival
2. not even a welcome card from the resort GM.
More disappointed to know, there is no GEM appointed to our room. The front desk staff claimed that only villa guest will be entitled a GEM as there are more than 100 rooms in the property to cope with. Can’t help My high expectations of Six senses brand dropped to the bottom as I was wowed by the level of service...
"This was one of the most family friendly hotels at which we have ever stayed. Our room was filled with small details that made it enjoyable and inviting for a family with small children. There was a step stool for brushing teeth, padding on corners for safety, and a fun little play area. My 4 year old says the room was "awesome." The staff was continually helpful and kind. Excellent all around!"
"Rooms are large, well furnished and very clean. Staff is extremely friendly and helpful, although I think might not have english speaking staff member that you might find in a large chain hotel.
Food is all made by the onsite chef, and while a bit limited in choice, is very tasty and not too expensive.
The only potential downside is that as a retreat type property, it isn't located in the nearby city. If you drove in your own car or rented car, then no issue. But the only easily walkable local...
"The rooms next to main street could be noisy if traffic is heavy. At the moment, not many traffic in the evening. The restaurant served good and nice chinese breakfast. "
"Suite à ma réservation pour faire une surprise à ma conjointe, j’ai eu la désagréable nouvelle de découvrir que le jacuzzi de la terrasse était vide. Nous avons essayé de communiquer pour arranger la situation avec la réception et d’obtenir un dédommagement, mais aucun geste de remboursement n’a été effectué de leur part. Aucune aide de expédia non plus."
