Exterior

Reviews of Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1006 reviews" "
Rating 8 - Good. 277 out of 1006 reviews" "
Rating 6 - Okay. 85 out of 1006 reviews" "
Rating 4 - Poor. 52 out of 1006 reviews" "
Rating 2 - Terrible. 42 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Filipe

Travelled with family
Liked: Amenities
The other times I've been there, the receptionist's treatment was better, a woman who wasn't very nice, unfortunately.
Stayed 1 night in May 2024
Response from Patricia, GM Holiday Inn Express on 21 May 2024
Thank you very much for your honest and informative review of our hotel. I will speak with the front desk agent with whom you had this interaction with. On behalf of myself and the rest of your staff, please accept our sincerest apologies for the unpleasant treatment and want to assure you that we aim to achieve the highest level in customer service possible at all times. We hope you give us another opportunity to better serve you on a future visit.

8/10 Good

Preetham, Mamaroneck

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is surrounded by many roads and highways all around. There is a lot of vehicular traffic. The windows should have been made more sound proof. I have been to other hotels in similar kind of noisy areas and you cannot hear a peep inside.
Stayed 4 nights in May 2024
Response from Patricia, GM Holiday Inn Express on 20 May 2024
Thank you for taking the time to comment regarding your stay. I apologize for the inconvenience regarding the sound in your room, we have made several attempts to control these outside sound disturbances, however depending on noise levels it is not always easily done. I hope the rest of your stay was pleasant and we hope you allow us the opportunity to better serve you on your next visit. Safe travels.

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, nice staff and you get a discount at restaurant next door, food is really good! Free breakfast included at hotel!
Stayed 1 night in May 2024
Response from Patricia, GM Holiday Inn Express on 16 May 2024
I am delighted to read your comments and will be sure to share them with our team! See you on your next visit, safe travels.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bath tub safety (for showers) should be reviewed.
Stayed 1 night in May 2024
Response from Patricia, GM Holiday Inn Express on 16 May 2024
We greatly appreciate your business and thank you for taking the time to comment and leave a review with very helpful suggestions. I will share it with our staff to address your concerns. We hope to see you again soon, safe travels.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A reservation which was made at the Comfort Inn up the srteet (I had been there several days a friend was sick and I made reservations daily checking in and out after each night not sure on time with friend) was confirmed by desk...that night they made an error after confirming so went to Holiday Inn not having a room and doing off Expedia (who booked me into 2 separate rooms) Carmen R and Luis were amazing...Carmen R took care of everything she was the greatest..
Stayed 1 night in May 2024
Response from Patricia, GM Holiday Inn Express on 16 May 2024
Thank you for your comments, I can't wait to share them with her and Luis! She and the rest of our team always try to make each guest feel welcomed and I delighted to know they made your stay less stressful. Hope to see you on your next visit, safe travels.

8/10 Good

Loryjane Vanezza

Liked: Staff & service
Stayed 1 night in May 2024
Response from Patricia, GM Holiday Inn Express on 20 May 2024
Thank you for taking the time to review our location!

10/10 Excellent

Filipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 👍
Stayed 1 night in May 2024
Response from Patricia, GM Holiday Inn Express on 16 May 2024
Thank you!

4/10 Poor

Elizabeth, Hawthorn Woods

Travelled with family
Disliked: Staff & service
Arrived to a sold-out hotel however was given a king room but reserved 2 dbl. We had 3 adults. Desk agent didn't seem to care. Luckily another patron swapped rooms with us. The room itself was worn and the mattresses were old and "springy". The room was quiet considering the hotel was full. And the towels were clean. Staff at Breakfast were nice. The location does not have much to offer but there are not many other options.
Stayed 1 night in May 2024
Response from Patricia, GM Holiday Inn Express on 7 May 2024
Thank you for taking the time to comment and leave us a rating. I am sorry your experience was not a pleasant one and will share your comments with my team supervisors to address the quality issues. I did look into your reservation, and it was booked as a CSTN type of room, meaning that the type of room is not specified nor guaranteed and will be assigned by the hotel. I apologize if this was not clearly stated on the Expedia website when you booked your reservation, please know that we are limited to the rooms we have left in inventory when we are almost a full capacity. I hope you allow us another opportunity to better serve you in the future. Safe travels.

8/10 Good

Olga, Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
No Water. Had to buy bottles from “pantry” Upgrade to better a tea brand. Overall, good stay!
Stayed 1 night in May 2024
Response from Patricia, GM Holiday Inn Express on 10 May 2024
Thank you for taking the time comment and rate your stay, comments like yours help us improve our service for all our guests. Please be assured that I will share your thoughts with the team. See you on your next visit, safe trravels.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, updated and clean. It was a quick overnight stay for us. Only thing we would change is the breakfast, it wasn’t good, we didn’t eat anything. Staff was friendly.
Stayed 1 night in Apr 2024
Response from Patricia, GM Holiday Inn Express on 3 May 2024
Thank you for taking the time to comment and review us, I want to thank you for your honest review of our breakfast service, it's very beneficial for us to see comments like these as we have been working very hard to improve the quality and variety of our breakfast. I will share your comments with my team. I am happy we met your expectations on the other parts during your stay. We hope you give us the opportunity to better serve you on your next visit, safe travels.

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and knowledgeable about the local restaurants. The breakfast options were great.
Stayed 1 night in Apr 2024
Response from Patricia, GM Holiday Inn Express on 10 May 2024
Thank you for taking the time to complete this survey and give us your feedback, I cannot wait to share it with my staff. It's always great to see these types of comments about our hotel and staff. Safe travels.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway
Stayed 1 night in Apr 2024
Response from Patricia, GM Holiday Inn Express on 2 May 2024
Thank you for taking the time to comment and review your stay at our location. We hope your stay was great and we hope to see you on your next visit. Safe travels.

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, amenities
Staff was extremely helpful and courteous
Stayed 1 night in Apr 2024
Response from Patricia, GM Holiday Inn Express on 29 Apr 2024
Thank you for taking the time to review and comment on our property. It's always a delight to have positive comments regarding our team and I will be sure to share them with my staff. We hope to see you again on your next visit, safe travels.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff were extremely friendly. The rooms is spacious and clean. Would defiantly book again
Stayed 1 night in Apr 2024
Response from Patricia, GM Holiday Inn Express on 25 Apr 2024
Thank you for taking the time to comment and rate our property. It is our pleasure to provide you with great service and I will gladly share your comments with my staff. See you on your next visit, safe travels.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and the staff was helpful and very nice
Stayed 1 night in Apr 2024
Response from Patricia, GM Holiday Inn Express on 22 Apr 2024
I will gladly share your comments with my staff. Thank you for taking the time to comment and review us. See you on your next visit, safe travels.

10/10 Excellent

STEVEN

Stayed 1 night in Apr 2024
Response from Patricia, GM Holiday Inn Express on 10 May 2024
Thank you for taking the time to rate us, we are glad we earned your business and high score. See you on your next visit. Safe travels.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Patricia, GM Holiday Inn Express on 15 Apr 2024
Thank you for taking the time to review us. We appreciate your business.

10/10 Excellent

Jane

Travelled with pets
Liked: Cleanliness, amenities
It was right off of 90 East and easy to get to
Stayed 3 nights in Mar 2024
Response from Patricia, GM Holiday Inn Express on 6 Apr 2024
We appreciate the comments and you taking the time to comment. See you on the next visit.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Patricia, GM Holiday Inn Express on 5 Apr 2024
Thank you for taking the time to review our location. We are glad you enjoyed your stay, see you on your next visit. Safe travels.

10/10 Excellent

Peter, Fredericton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot to shop near a Shell station.
Stayed 1 night in Mar 2024
Response from Patricia, GM Holiday Inn Express on 29 Mar 2024
Greatly appreciate you taking the time to review and comment, we hope to see you on your next visit. Safe travels.

10/10 Excellent

alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Over I had a great stay just one Spanish lady at th front desk was extremely rude not nice at all everyone else there were super nice will be going there again soon
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on 21 Mar 2024
Thank you for your comments, I apologize for the behavior this employee displayed. I will share your comments with them and use it as a training tool to better their service. I hope the rest of your stay was pleasant and we hope to see you again on your next visit.

4/10 Poor

Jacqueline

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My recent stay at the holiday in. was characterized by friendly staff but disappointing cleanliness standards. Despite the warm welcome and helpful attitude of the staff, the hotel rooms were plagued by musty odors, stains, and inadequate cleaning. While the staff's efforts to address concerns were appreciated, improvements in cleanliness are needed for a more satisfactory experience.
Stayed 1 night in Mar 2024
Response from Patricia, GM Holiday Inn Express on 19 Mar 2024
I am extremely apologetic that your stay was less than ideal. We assure you that our cleaning standards are of the highest priority, and I will personally share your experience with the Housekeeping Supervisors so they may let their team know of these issues. Thank you for bringing this to our attention, this type of feedback helps us better our service and quality.

10/10 Excellent

Tennille

Stayed 1 night in Mar 2024
Response from Patricia, GM Holiday Inn Express on 6 Apr 2024
Thank you for taking the time to review, we appreciate your business. See you on your next visit. Safe travels.

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is right off the highway and parking is easy.
Stayed 1 night in Mar 2024
Response from Patricia, GM Holiday Inn Express on 14 Mar 2024
Thank you for taking the time to comment and rate us. We appreciate the feedback and we hope to see you again on your next visit. Safe travels.

10/10 Excellent

Mary

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Staff was very pleasant. Rooms were clean.
Stayed 1 night in Mar 2024
Response from Patricia, GM Holiday Inn Express on 14 Mar 2024
We thank you for your taking the time to comment and rate us and I will gladly share your feedback with our team. See you on your next visit, safe travels.

10/10 Excellent

Abdulsalam

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on 6 Mar 2024
Thank you for taking the time to comment and rate us. We appreciate your business and hope to see you again soon, safe travels.

10/10 Excellent

Jeri Ann

Stayed 1 night in Mar 2024
Response from Patricia, GM Holiday Inn Express on 27 Mar 2024
Thank you for taking the time to rate us, we hope to see you again soon! Safe travels.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Patricia, GM Holiday Inn Express on 5 Mar 2024
Thank you for taking the time to review us, we hope your stay was pleasant. See you on your next visit, safe travels.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest affordable hotels I've stayed at.
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on 29 Feb 2024
We love to see comments like this! We appreciate you taking the time to review and rate us. I will gladly share your feedback with my team, we hope to see you again on your next visit. Safe travels!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and cleaniliness
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on 29 Feb 2024
We are delighted to have been able to provide this quality of service for you. Thank you for taking the time to review and rate us. See you on your next visit, safe travels.

10/10 Excellent

Lady Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 4 nights in Feb 2024
Response from Patricia, GM Holiday Inn Express on 26 Feb 2024
Thank you for your review and comments. I will be happy to share them with my team! See you on your next visit, safe travels.

6/10 Okay

Paul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The common areas were clean and neat. The room was quiet and I was able to get some sleep. The beds were a bit too firm. The Television signal did not work properly so it kept breaking up. I was very surprised to see an old toilet seat in the bathroom. It was yellow and dingy. The bathroom and room itself was very clean and neat. I was a bit concerned. I can only surmise that the extensive use of bleach to disinfect the bathroom and toilet has had a caustic effect on the seat. I stayed the one night but would probably come back. The breakfast offered was good but the eggs and sausage need to be cooked a bit more. Everything else about the breakfast offered was great.
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on 26 Feb 2024
Thank you for taking the time to share your experience and comments with us. Our goal is to better serve our guests and reviews like yours allow give us the chance to follow up on any room issues we may have missed. We hope you allow us the opportunity to better serve you on your next visit, safe travels.

10/10 Excellent

Deborah

Great service
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on 26 Feb 2024
Thank you for your review and comments. I will be happy to share them with my team! See you on your next visit, safe travels.

10/10 Excellent

Peter, Fredericton

Liked: Cleanliness
Excellent hotel
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on 20 Feb 2024
Thank you for staying with us and taking the time to comment and rate us. We are delighted to hear that you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet w friendly staff
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on 20 Feb 2024
Thank you for staying with us and taking the time to comment and rate us. We are delighted to hear that you enjoyed your stay and look forward to seeing you again!

8/10 Good

JEE ANN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedsheets & blanket does not smell clean. It looks clean but it does not smell clean.
Stayed 2 nights in Feb 2024
Response from Patricia, GM Holiday Inn Express on 20 Feb 2024
I am sorry you had an issue with the quality and cleanliness of your room. I will have this addressed with the Housekeeping Supervisors and staff. Our highest priority is to assure quality service and exceptional cleaning in each room. Please accept my sincerest apologies and I hope you allow us the opportunity to better serve you on your next visit. Safe travels.

8/10 Good

Nicole

Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on 21 Mar 2024
Thank you for taking the time to complete this survey. Have a wonderful day.

10/10 Excellent

Tengjiao

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is good.
Stayed 2 nights in Feb 2024
Response from Patricia, General Manager on 5 Feb 2024
Thank you for your comments. The Breakfast team has been diligently working to make our service an enjoyable and satisfying experience for our guests. I will gladly share your comments and scores with them. See you on your next visit, safe travels.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The woman at check in was so warm and friendly. Comfortable room and easy access off the highway.
Stayed 1 night in Feb 2024
Response from Patricia, General Manager on 5 Feb 2024
Thank you for your comments, I will share them with my team. I am happy we were able to make your stay a pleasant and enjoyable one. See you on your next visit, safe travels!

10/10 Excellent

Tania, Millbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Quiet. Comfy. Highly recommend.
Stayed 1 night in Jan 2024
Response from Patricia, GM Holiday Inn Express on 31 Jan 2024
Thank you for taking the time to rate and comment on your stay. I am pleased to hear that you enjoyed your stay and will share your comments with my staff. See you on your next visit, safe travels!

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleased with our stay. Quick check in, clean, quiet room, nicer amenities than expedited at the price. Recommended.
Stayed 1 night in Jan 2024
Response from Patricia, GM Holiday Inn Express on 29 Jan 2024
Thank you for taking the time to rate and comment on your stay. I will share it with our team. See you on your next visit, safe travels!

6/10 Okay

Catherine

Liked: Cleanliness, staff & service
It right by the highway and is super loud. I had to buy ear plugs to sleep
Stayed 3 nights in Jan 2024
Response from Patricia, GM Holiday Inn Express on 29 Jan 2024
I am very sorry you had to experience this issue during your stay. It is unfortunate that our location is highway adjacent and may cause a disturbance at times. We try to limit the number of guests that we place on that side of the building, however on high occupancy nights and depending on room availability, that is not always possible. We hope you allow us the opportunity to host you again on a future stay. Safe travels.

10/10 Excellent

Nancy, NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities
Staff welcoming, property clean but could use some updating. Value for what I wanted.
Stayed 1 night in Jan 2024
Response from Patricia, GM Holiday Inn Express on 24 Jan 2024
I am delighted to see your comments and I can't wait to share them with my staff. We look forward to seeing you again on your next visit to Auburn. Safe travels.

8/10 Good

Thomas

Stayed 1 night in Jan 2024
Response from Patricia, GM Holiday Inn Express on 20 Feb 2024
Thank you for taking the time to complete this survey and rating us. Have a wonderful day.

10/10 Excellent

Homer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just liked the staffs
Stayed 1 night in Jan 2024
Response from Patricia, GM Holiday Inn Express on 23 Jan 2024
Thank you for your comments, will share with my team!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Patricia, GM Holiday Inn Express on 17 Jan 2024
Your review is appreciated very much, thank you for staying with us. See you on your next visit.

10/10 Excellent

Mikala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Patricia, GM Holiday Inn Express on 29 Dec 2023
Thank you for taking the time to review us and we are delighted to have earned such a high rating. See you on your next visit. Safe travels.

8/10 Good

scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Off the highway pit stop for the night that was clean and convenient. I found the staff to be particularly helpful and welcoming - unusual for a pit stop kind of hotel. Otherwise, just another reliable Holiday Inn Express.
Stayed 1 night in Dec 2023
Response from Patricia, GM Holiday Inn Express on 29 Dec 2023
Thank you for your comments. Safe travels.

6/10 Okay

Grace

Liked: Cleanliness, staff & service, room comfort
Time for a redo
Service and comfort great. Rooms in need of a redo. Tub had some rust and carpeting throughout looks very outdated.
Stayed 1 night in Dec 2023
Response from Patricia, GM Holiday Inn Express on 29 Dec 2023
Thank you for taking the time to review and comment. I am very sorry we were unable to meet your expectations. Please know a renovation is being planned and we hope you will visit us again once our update is complete.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Patricia, GM Holiday Inn Express on 31 Jan 2024
Thank you for taking the time to review our location. We are delighted to have earned your business. See you on your next visit, safe travels!