8/10 Good
Tovah
Travelled with family, Travelled with family and small children
6 Jun 2024
Liked: Staff & service
I recently stayed at the Showboat Hotel and while my overall experience was mixed, there were definitely some standout moments worth mentioning.
Let's start with the not-so-great parts. Upon arrival, I was disappointed with the check-in process. It was slow and inefficient, with a long line, It seemed like they were understaffed and unprepared for the influx of guests. This certainly put a damper on the beginning of our stay, as we were eager to get settled in and start enjoying our vacation.
However, despite the rocky start, the staff at the Showboat Hotel truly shone in other areas. Despite the slow start at the front desk, the employees we encountered throughout our stay were incredibly friendly, accommodating, and eager to help. Their positive attitude and willingness to go above and beyond to make our stay enjoyable did not go unnoticed.
One particular highlight was the Island Water Park experience. It was truly a blast for the whole family! The variety of slides, pools, and attractions kept us entertained for hours on end. What made it even more special was when a staff member named Jess approached us and offered to take a family picture. It was a small gesture, but it made us feel valued and appreciated as guests.
Overall, while the check-in process at the Showboat Hotel left much to be desired, the wonderful staff and amazing water park experience more than made up for it. With a bit of improvement in their organizational skills, this resort could easily become a top
Tovah
Stayed 2 nights in Jun 2024