Lobby
Check availability

Reviews of Quality Inn

2.5 out of 5
Quality Inn
750 Cobb Place Blvd Nw, Kennesaw, GA

Reviews

5.8
Rating 10 - Excellent. 60 out of 425 reviews" "
Rating 8 - Good. 104 out of 425 reviews" "
Rating 6 - Okay. 92 out of 425 reviews" "
Rating 4 - Poor. 61 out of 425 reviews" "
Rating 2 - Terrible. 108 out of 425 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

David

Travelled with family
Liked: Cleanliness, staff & service
Aww mannn.... I am so bummed to write this one. I've stayed here a couple times before and it has been a good place to be. So on the plus side: I think the staff had a great attitude, yet had their hands tied. I believe they did their best with what they had to work with. Also, the bed was super-comfortable! Okay, now I've got to post the bad ones... When we got in, there were two bath cloths, two hand towels, and a floor mat towel. There were no body towels. I called in the morning and asked for towel service, and was asked to bring my dirty ones down to them... not a big ask in itself, especially in these weird staffing times. They apologized for not having any towels at the time, and the GM went into the laundry room to try to find what he could find (again - the staff's efforts were 5 stars!). I told them not to worry, that they could bring them when housekeeping got to the room. Well.... it appears that housekeeping never got to the room... ...and neither did my towels... a bad surprise to get at about 10pm. The explanation I got was that their towel person had not come by that day and they were out of supplies. They said they'd see what they could find and would let me know. No further communication, but I also didn't expect a couple towels to appear that late at night. There also wasn't a remote for the TV, but that was far minor to not being able to shower that night or in the morning... and no towels is a biggie (but yes, I'd stay there again!)
Stayed 2 nights in Jul 2023
Response from Sophia CSR on 2 Aug 2023
Dear Guest,We appreciate any ideas or suggestions that our guests may have and will definitely pass your valuable feedback along to our team for further improvements. Our goal is to continue providing you with excellent facilities and services that will make your stay a pleasant one. Enjoy your exploration and have a happy stay!

2/10 Terrible

VICKI

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
THIS PROPERTY IS RUN DOWN. NO ICE MACHINE. NO TOWELS AVAILABLE. NO MAID SERVICE THE ENTIRE STAY. ROOMS WERE CONTAMINATED WITH SMOKE IN NONSMOKING ROOMS. DOOR ENTRY TAMPERED WITH/BROKEN BACK.WAFFLES, YOGURT, AND INSTANT COFFEE WAS BREAKFAST WITH A SIGN SAYING LIMIT 1 PER PERSON. 1 PLY BATHROOM TISSUE. WATER IN SHOWER WAS LUKE WARM.SHOWER CURTAIN MOUNTED IMPROPERLY SO DOES NOT STAY SHUT ON EITHER SIDE WHILE SHOWERING. 2 FULL SIZE TOWELS OFFERED IN ROOM AT CHECKIN. I HAD TO GO DOWN TO REQUEST TOWELS AND WAS TOLD I CAN MAKE DO WITH WHAT WAS OFFERED. ANOTHER DAY WAS OFFERED HAND TOWELS TO GET BY WITH. ROOM CURTAIN WAS RIPPED UPON ENTRY, HAD TO KEEP ADJUSTING TO KEEP LIGHT OUT AND PEOPLE FROM SEEING IN.AND FRIG LEAKED ALL OVER THE FLOOR. 4 DAYS WE STAYED IN THIS LESS THAN EFFICIENT FACILITY. COMPLAINTS WERE MADE TO FRONT OFFICE, BUT WERE MET WITH "I'M SORRY", BUT WITH NO REMEDY.THIS STAY WAS COVIENT IN AREA, BUT SHARES APARKING LOT AND DRIVE THRU DRIVE WITH 3 OTHER HOTELS. TRIED TO CHANGE TO ANOTHER HOTEL, BUT MOST WERE SOLD OUT. CHOICE/QUALITY INN HOTELS HAS HAD A HIGH STANDARD IN OUR PAST, BUT WE WILL NOT BE STAYING THERE AGAIN.
Stayed 4 nights in Jul 2023
Response from Sophia CSR on 21 Jul 2023
Dear Guest,Kindly accept our deepest regrets for the inconvenience caused. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Terrible

patrice

Stayed 1 night in Jul 2023
Response from Sophia CSR on 19 Jul 2023
Dear Guest,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Attention on Front Desk
Stayed 1 night in Jul 2023
Response from Sophia CSR on 18 Jul 2023
Hi Alejandro,I am exceptionally thankful that you have honored our front desk staff with praiseworthy words. I am happy to know you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services.

2/10 Terrible

Linda M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist was very rude and disrespectful. The room was no more than a flop house. Drig users sitting outside their rooms using. Roaches in the room. Telephone did not work, refrigerator not working, towels all frayed, mattress felt hard as cement and a whole lot paint chipped off tge walls. I would not recommend unless you're dead and there's no room at the morgue. Never again!!!!!!
Stayed 1 night in Jul 2023
Response from Sophia CSR on 17 Jul 2023
Hi Linda,We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

4/10 Poor

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sophia CSR on 10 Jul 2023
Hi Kevin,As you have rated us below 3, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

2/10 Terrible

LINDA

Stayed 1 night in Jul 2023
Response from Sophia CSR on 29 Jul 2023
Hi Linda,It is disheartening to see that you have given us a low rating. We are eager to learn more about your experience so that we can make the necessary changes and improvements. Our team values your feedback and welcomes any ideas or suggestions you may have. We hope to have the opportunity to earn your business in the future and show you our commitment to continuous improvement.

2/10 Terrible

Claudia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I booked a non smoking room. The room i got was extremely smoking smelly. Bathroom was disgusting, the bed wasnt any better, sheets had hair on them and the bottm where the mattress sits was covered with what appeared to be bugs. The walls all around the room were dirty. The curtains all ripped off . Dont waste your money. I had to pay somewhere else because i just couldnt stay there for over 10 minutes
Stayed 2 nights in Jun 2023
Response from Sophia CSR on 28 Jun 2023
Hi Claudia,We deeply apologize for the unsatisfactory conditions you encountered during your stay. We will investigate this matter thoroughly and take immediate action to rectify the situation. We truly value your feedback and will make every effort to ensure that such incidents do not happen again. We apologize for any inconvenience caused, and we hope you will give us another opportunity to provide you with a comfortable and pleasant stay in the future.

2/10 Terrible

Brian

The rooms where old needs to be updated... smells
Stayed 3 nights in May 2023
Response from Sophia CSR on 29 Jun 2023
Hi Brian,We apologize if the rooms appeared outdated and if there were any unpleasant smells during your stay. We take your comments seriously and will carefully review them as we plan for future improvements and renovations. We value your patronage and hope to have the opportunity to provide you with a more enjoyable experience in the future.

6/10 Okay

vickie

Stayed 2 nights in May 2023
Response from Sophia CSR on 29 Jun 2023
Hi Vickie,Appreciate you for choosing us for your recent stay. Since you rated us 3, we would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions and hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Denina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Liked the convenience of the location and the price so as the saying goes, you get what you pay for. When we arrived there were police everywhere, and I wasn't giving a clear explanation why even after asking. We had stained towels and clean towels had to be retrieved from an empty room. An uncomfortable stay...
Stayed 1 night in Apr 2023

2/10 Terrible

Faruk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Kenneisha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is terrible! The room is filthy! It’s smells so bad a huge hole is the wall. The door doesn’t lock. Dog poop everywhere. the shower was broken. Very unsafe! No ice or elevator! A dump this should be closed
Stayed 2 nights in Feb 2023
Response from Quality Inn on 22 Feb 2023
Thank you for providing feedback regarding your stay.

2/10 Terrible

Joseph

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Quality Inn on 22 Feb 2023
Thank you for providing feedback regarding your stay

10/10 Excellent

Jake

Liked: Staff & service
Remolded hotel
The hotel has been remodeled and it is a major improvement from what it was before . Inside and outside. The lobby and the rooms have improved since 2021. The staff was very helpful also.
Stayed 1 night in Feb 2023
Response from Quality Inn on 22 Feb 2023
Thank you for taking the time to provide feedback regarding your stay.

2/10 Terrible

Linda

Travelled with family and small children
Told the hotel I would be checking in late (2:00 am). When I got there no one in office, door was locked, and sign on front door saying no vacancy. I could not get anyone on the phone. Had to find another hotel. The was not acceptable because they stated there would be someone in the office 24 hrs.
Stayed 2 nights in Jan 2023
Response from Quality Inn on 22 Feb 2023
\We apologize for your experience while trying to stay with us. The issues and concerns mentioned above will be addressed

10/10 Excellent

Destini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Quality Inn on 22 Feb 2023
Thank you for taking the time to provide feedback regarding your stay.

2/10 Terrible

Kaitlin

Stayed 2 nights in Jan 2023

2/10 Terrible

Giacomo

Stayed 1 night in Dec 2022
Response from Quality Inn on 22 Feb 2023
Thank you for providing feedback regarding your stay

2/10 Terrible

Ahmed

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the worst place I’ve ever been for hotel room. The front desk guy is definitely not helpful. I am amazed at how a place like this can operate as a business. Horrible overall experience.
Stayed 1 night in Dec 2022

2/10 Terrible

Gerald

Stayed 1 night in Dec 2022

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointed
First room TV didn't work so they quickly moved us to second room. This room toilet seat broken and on floor so had to place on on toilet and balance. Portion of laminate on floor missing. Just overall low end, in need of repair venue.
Stayed 1 night in Dec 2022
Response from Quality Inn on 17 Dec 2022
We would like to apologize for your experience during your recent stay with us. All of the concerns mentioned are being addressed immediately. thank you for your feedback .

10/10 Excellent

Holly

Stayed 2 nights in Dec 2022

4/10 Poor

Maria, Spring Grove

Travelled with family
Disliked: Property conditions & facilities
Tv Cable did not work. Bathtub did not work properly. Patches in bathroom walls. Had to go back to lobby there times because key did not open the room when we checked in.
Stayed 2 nights in Nov 2022
Response from Quality Inn on 17 Dec 2022
Dear valued guest, We would like to apologize for your expierence during your recent stay with us. Thank you for your feedback the concerns mentioned are being addressed and are taken very serious in regards to guest satisfaction.

10/10 Excellent

Richard

Stayed 1 night in Nov 2022

8/10 Good

Martin

Stayed 1 night in Oct 2022
Response from Quality Inn on 2 Nov 2022
Dear Martin,Thank for taking the time to provide feedback during your recent stay with us it will be used to make improvements in the areas we fell short in.Quality Inn

2/10 Terrible

Charlyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Refund
I did NOT stay I'm checking on my refund. For a non-smoking room, it smelled like someone had just smoked in that room. I had to hold my breath when we checked the room and I turned back around walked out and turned the key back in. I told the nice gentleman (he was a night watchman). About the room, he said he didn't know about any other room, he said "I just check people in". I had to find another Hotel.
Stayed 2 nights in Oct 2022
Response from Quality Inn on 2 Nov 2022
Dear Ms. Watkins, I would to apologize on behalf of my entire team here at Quality. This issue with be taken seriously and addressed immediately regarding the room condition upon your arrival. Thank you for your feedback is greatly appreciated.

6/10 Okay

Donna, Hopkins

Travelled with family
Disliked: Amenities
Was quite an experience. Staff at check in a little odd, conversations about Marijuana avery inappropriate.
Stayed 1 night in Oct 2022
Response from Quality Inn on 2 Nov 2022
Good Afternoon Ms. Cook,I am flabbergasted at this conversation had with the front desk agent at the time of your check in. This is a definite concern, and it will be addressed immediately. Apologies from the Quality InnKennesaw

10/10 Excellent

John

Stayed 1 night in Oct 2022

4/10 Poor

Eric, Elk Grove

Disliked: Amenities, property conditions & facilities
Price friendly but looks like it hasn’t been updated since the 60’s. Everything looks like it’s been used up so much you can’t make it look and feel clean anymore.
Stayed 1 night in Oct 2022
Response from Quality Inn on 21 Oct 2022
Hello Eric, Thank you for taking the time to provide feedback. The information provided will be used to address the area mentioned as well as make improvements.Thank you again,Taking the time

2/10 Terrible

David, Palm Bay

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We lasted 2 hours just because we had to eat while Expedia found us another place to stay. No one should ever consider this place to stay. The bathroom was full of mold. There were cigarette burns on the bed. It stank of cigarette smoke. The bathroom sink had dried toothpaste. There was plastered egg in the closet. The sofa was stained. The curtains had tears. The smoke detector had been removed.
Stayed 1 night in Jul 2022
Response from Quality Inn on 17 Oct 2022
Dear David,On behalf of our entire team would like to apologize for your experience and thank you for your feedback we will use this information to address the issues mentioned above and correct them immediately.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Oct 2022
Response from Quality Inn on 12 Oct 2022
Thank for taking the time to provide feedback during your recent stay. Your issues and concerns will be addressed

2/10 Terrible

Charles

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Horrible
Barking dogs all night and construction
Stayed 1 night in Oct 2022
Response from Quality Inn on 12 Oct 2022
Dear Mr. Charles,We would like to apologize for not exceeding your expectations during your recent stay with us. The information you provided will be used to make improvements.Thank you

2/10 Terrible

Andrew

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Do not recommend. Shouting men in parking lot after midnight. Cigarette burns in bed sheets. Room smelled like marijuana smoke
Stayed 1 night in Sep 2022
Response from Quality Inn on 12 Oct 2022
Andrew,Thank you for taking the time to provide feedback during your recent stay with us. We apologize for not exceeding your expectations during your recent stay with us your concerns will be addressed by our team here at Quality Inn.

8/10 Good

james

Stayed 1 night in Sep 2022

8/10 Good

Randal

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Quality Inn on 12 Oct 2022
Dear valued guest,Thank you for taking the time to provide feedback regarding your recent stay with us. The information you provided will be used to make improvement.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Denise

Liked: Cleanliness, amenities, property conditions & facilities
The housekeepers are lazy speak no English don't clean rooms as well as late need more housekeepers office staff is great.like that it has no bugs. Need a update of furniture and curtains some coffee makers in room need replacing just need a good inspection for broken missing room amenities overall better than a lot of hotels in this area of 30144
Stayed 1 night in Sep 2022
Response from Quality Inn on 12 Oct 2022
Dear valued guest,Thank you for providing feedback regarding recent stay with us. We will use this information to make improvements and to provide better service.

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is great you can't really expect much for the price you pay but for the price you pay it's an awesome hotel
Stayed 3 nights in Sep 2022
Response from Quality Inn on 12 Oct 2022
Dear Ashley,Thank you for taking the time to provide feedback during your recent with us.

8/10 Good

Derrion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from Quality Inn on 12 Oct 2022
Dear valued guest Derrion,Thank you for taking time to provide feedback during your recent stay with us. It is greatly appreciated, and the information will be used to make improvements to provide superior service.

6/10 Okay

Yae Yae

Business traveller
Disliked: Amenities, property conditions & facilities
The accommodations are a bit dated and the furniture could use a good cleaning
Stayed 1 night in Aug 2022
Response from Quality Inn on 12 Oct 2022
Dear valued guest,Thank you for taking the time to provide feedback during your recent stay with us. The information provided will be used to make improvements.Thank you

10/10 Excellent

Bronwen

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The check-in wait was a little late. The person who got off at 3pm was still waiting on his relief, who came in late. Got to my room and it smelled like dog. Dog hair was on the couch.
Stayed 1 night in Aug 2022
Response from Quality Inn on 12 Oct 2022
Dear valued guest Bronwen,thank you for taking the time to provide feedback during your recent stay with us. the information will be used to make improvements to provide superior service.Thank you

6/10 Okay

DAYANA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good location but my experience was not good. Bad odors and poor air conditioner.
Stayed 1 night in Aug 2022
Response from Quality Inn on 12 Oct 2022
Dear valued guest Dayana, Thank you for taking the time to provide feedback. The information provided will be used to make improvements .

10/10 Excellent

Joshua

Stayed 1 night in Aug 2022

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
The manager left the night staff with no room keys. It took me an hour to finally get to my room, only to find a cop banging on the door of the room next to mine.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Don't stay here!
The staff were horrible. They gave me a room at the other end of the complex on the 2nd floor knowing it was late, that I was a single female, and that I had 2 dogs. It took forever to get my room key despite having pre-paid. Then twice I had to walk up the stairs to the very far end of the complex with the dogs and back because my room key didn't work. The 3rd time the worker grudgingly took off without me at a fast pace, then paused to ask me my room number. He got really close to one of the dogs, who growled to protect me, then acted like the dog had attacked me. He and the other worker but refused to give their names and their manager's names. I told them I would be reporting their service.
Stayed 1 night in Jul 2022

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Jul 2022

4/10 Poor

Lauren

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022