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Customer service from Natalia, Joanna, Calvin, Kelsey and the manager Jackie was superb! We will definitely come back and stay here! 5 stars all the way
Luis
Stayed 6 nights in May 2024
Response from Simone T on 20 May 2024
Thank you Luis,we truly appreciate you staying with us and pleased to hear that your enjoyed your stay. We will be sure to share this kind review with our staff!
Decent place for the price, but the bathroom was super tiny. Just a toilet and a shower, but hardly any room to move. Also, room did not have a microwave.
Matthew
Stayed 1 night in May 2024
Response from Simone T on 19 May 2024
Thank you Matthew for taking the time to leave a review. We truly appreciate your feedback regarding your stay.
10/10 Excellent
Grady
17 May 2024
Great Hotel has a Restaurant with food all night nice rooms good staff
Grady
Stayed 1 night in May 2024
Response from Simone T on 18 May 2024
Thank you Grady! We will share this feedback with our staff!
The hotel is conveniently located near Truist Park. It has plentiful and easy self parking at no extra charge. The hotel is clean, fresh, and well appointed. The room was large and comfortable.
Seth
Stayed 2 nights in May 2024
Response from Simone T on 12 May 2024
Seth, we truly appreciate you staying with us! We hope to see you again soon!
Comfortable and clean rooms, polite staff, easily walkable to Truist Park, excellent complimentary breakfast with lots of options (including gluten free)
Jared
Stayed 1 night in May 2024
Response from Simone T on 9 May 2024
Thank you Jared! We appreciate you staying with us. We hope to see you for another game!
Our room was big and very clean. Check in was easy. Calvin was so nice to talk to. The bar had a decent variety of drinks but they said they just remodeled so they were building their bar back up. Truist Park was very close and easy to walk to. All in all, it was a great stay and I’d definitely stay here again.
Jennipher
Stayed 1 night in May 2024
Response from Simone T on 9 May 2024
Thank you for taking the time to complete a review Jennipher. We truly appreciate you staying us. It is our hope that we are able to be at service to you in the near future.
Thank you Scott for staying with us. We do apologize if your stay was anything less than satisfactory. We truly appreciate your feedback and please know it has been address. We hope to have another opportunity to serve you.
I was staying in Atlanta for a work trip and was there for 3 nights. Each morning the breakfast was very nice, had plenty of options and they kept the area stocked and cleanly until the end. The people at the front desk were helpful and kind. The workout room had new equipment and smelled like new. My room was cleaned for me on the second day. Very nice place and met all my needs for a great price!
Niechelle
Stayed 3 nights in Apr 2024
Response from Simone T on 20 Apr 2024
Thank you Niechelle, we truly appreciate your kind 5/5 review. It was a pleasure having you and we hope to see you again soon!
10/10 Excellent
Marianne
Business traveller, Travelled with partner
18 Apr 2024
Liked: Amenities
Very clean and efficient.
Marianne
Stayed 1 night in Apr 2024
Response from Simone T on 18 Apr 2024
Thank you Marianne. We appreciate you staying with us!
I liked everything except the bathrooms were a tad too small than most hotels I’ve been to and the bed sheets could be improved but overall good experience ! :)
Hunter
Stayed 2 nights in Apr 2024
Response from Simone T on 18 Apr 2024
Thank you Hunter, we appreciate your feedback
8/10 Good
Elliot
15 Apr 2024
Liked: Staff & service
The morning staff was excellent. The night staff was often not at their posts.
Elliot
Stayed 1 night in Apr 2024
Response from Simone T on 18 Apr 2024
We appreciate your feedback Elliot.
10/10 Excellent
MERWIN
Travelled with partner
15 Apr 2024
Liked: Property conditions & facilities
Enjoyed and very clean
MERWIN
Stayed 1 night in Apr 2024
Response from Simone T on 18 Apr 2024
Thank you Merwin. We appreciate you staying with us!
We were greeted by Joanna and she was just outstanding. The room was renovated and it was clean. The location of the hotel was perfect for our needs. Everything was great!
Alaine
Stayed 1 night in Apr 2024
Response from Simone T on 18 Apr 2024
Thank you Alaine, we will be sure to share your kind review with our team. We are looking forward to your next stay with us!
6/10 Okay
susan
12 Apr 2024
Liked: Cleanliness
Disliked: Amenities
I was put in a room were the construction was over my bed. I was told tgere was construction but it wouldn't affect me
Well my husband left to go to the game so i couldnt just move rooms
I left 3 messages for the manager and tecieved no response. If it wasnt close to the event we go to yearly i wouldnt ever stay there again. Im so disappointed since we stay there annually.
susan
Stayed 3 nights in Apr 2024
Response from Simone T on 18 Apr 2024
Thank you Susan for completing a review regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
I did not like the fact that they charge an early check in fee of $35 for checking in an hour early. Greedy!!
We will not go back to a Hyatt for that reason.
Rooms were not clean. Breakfast was not good. New towels or room service never came during the stay. I will need a refund
Brianna
Stayed 2 nights in Mar 2024
Response from Simone T on 2 Apr 2024
Brianna, We're sorry to hear about your experience. Your feedback is important to us, and we would appreciate more details to address the issues. Please feel free to contact our customer service team directly.
I love the new look of the rooms, the only thing missing is a microwave. You don't want to always go downstairs to warm up your food.
Robin
Stayed 3 nights in Mar 2024
Response from Simone T on 31 Mar 2024
Thank you Robin. we appreciate your feedback.
2/10 Terrible
Stephen
30 Mar 2024
Stephen
Stayed 3 nights in Mar 2024
Response from Simone T on 20 Apr 2024
Thank you Stephen for completing a review regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Kiara, thank you for choosing to stay with us! We truly appreciate your kind rating
4/10 Poor
Jakow, Bethlehem
Travelled with family
25 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was not mention in the booking that the property was under construction. I drove past it 3 times because I thought I was at the wrong location because there was construction material at the front entrance and traffic cones blocking the way. There were no signs on the property directing you to the back entrance except for a small 8 1/2 x 11 notice taped to the front door and you had to get out of your car to see it. Otherwise, staff was great and remodeled room was fine.
Jakow
Stayed 3 nights in Mar 2024
Response from Simone T on 26 Mar 2024
Thank you Jakow for taking the time to complete a review. We do apologize that your stay was anything less than satisfying. We do share a welcome email with renovation updates after a guest has made a reservation. It is our hope that we have another opportunity to be at service to you during your next travel to Atlanta.