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"Facility and staff were great. Only problem was pickup from the airport. Great driver but a8 passenger van and there were 15 people waiting for it. The return drop off at the airport was much better and a small but for approximately 20-25 passengers . Not much nearby but felt safe and was quiet"

"Fantastic"

"Appreciated the luxury details of our room: Spacious and handsomely designed. Had a lovely dinner and then breakfast at the informal dining spot. But bfst should be served after 12! A new fan of the Sofitel chain."

"Great location to everything. Walking distance to everything in the city center. Great view of the Acropolis. Great view of Monastiraki Square. You can literally open window and listen to the crowds and music. Coffee right across the street. 45 minutes from airport by taxi. "

"Great location! Very close to cafes and acropolis, loved that! Staff was very friendly and knowledgeable. I just wish the hotel had more amenities like an iron maybe. "

"Great location"

"Wonderful stay, excellent breakfast buffet, most amazing view of the Parthenon! Staff was very friendly and caring, especially Dina and her outstanding attentive service, happiness, and warm personality made every breakfast a delight. "

"I have stayed at many Grand Hyatt properties, but my experience at Grand Hyatt Athens was deeply concerning due to critical communication failures and lack of support during a distressing situation. During my stay, there was a citywide taxi strike—information that was never communicated to us at any point by the hotel. As international visitors, this was not a minor detail; it directly impacted how safely we could move around the city. Unaware of any alternatives, we relied on crowded public transportation, where I was subsequently the victim of a robbery. While I understand the hotel is not responsible for the crime itself, the situation could have been avoided had we been properly informed. I later learned the hotel offers private transfer services, yet this option was never presented to us—especially critical during a taxi strike when safer, controlled transportation should have been proactively communicated. After the incident, I called the hotel from the police station in a distressed state seeking assistance. Despite being approximately 10 minutes away, I was told I would need to walk 20 minutes to a pickup location and wait up to two hours for a scheduled transfer—something that had never been explained during my stay. Only after expressing significant distress was I offered an immediate pickup for an additional €45. This response demonstrated a lack of urgency, empathy, and basic duty of care in a moment involving guest safety."

"The pinnacle was a great hotel and the staff was super helpful and friendly! "