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Reviews of Jumbaktas Hotel

4 out of 5
Jumbaktas Hotel
ul. Karasakal Erimbetov, 65, Astana

Reviews

8.2

Very good

Rating 10 - Excellent. 11 out of 35 reviews" "
Rating 8 - Good. 15 out of 35 reviews" "
Rating 6 - Okay. 8 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jacek

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The promised city view turned out to be a view on a wall. Wifi was spotty and restricted, The swimming pool was available for 10000 tenge. Breakfast buffet was basic and not really delicious or nutritious consisting of porridge, sausages, mushrooms, chicken wings, and a limited choice of vegetables.
Stayed 2 nights in Jan 2024
Response from Jumbaktas Hotel on 15 Jan 2024
Good day!Thank you for choosing our Hotel!When booking, you should have been warned that the price of standard rooms does not include access to the SPA.The buffet breakfast includes a variety of hot dishes and snacks.We apologize for the any inconvenience during your staying

8/10 Good

Alexander

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
astana winter
It is ok but poor room service.
Stayed 5 nights in Dec 2023

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Oleg, Clermont

Business traveller
The AC in the room was not working all of 4 days I stayed in this hotel. The sauna, swimming pool and fitness center are very good
Stayed 4 nights in Aug 2023

8/10 Good

Katherine

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good, not great.
Stayed a week, choose this property for its proximity to my work site. Room was large, clean and comfortable. Staff were mildly helpful, very little English spoken but genuinely attempted to see to needs when they could. Room was VERY quiet given that it overlooked a busy street with many honking motorists. AC only worked some of the time.
Stayed 7 nights in Jun 2023

8/10 Good

DAVID

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Megan

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel is beautiful and perfectly located, however the staff leaves a lot to be desired. I booked this hotel for the free pool access only to find out that it costs extra unless you are in a “business” room. This was not advertised and I had to get Expedia involved. It does not look like the hotel has updated this tidbit. Another lack of professionalism displayed was housekeeping coming into my room without knocking. I was about to leave within 10 minutes and figured I should jump into the shower. When I came out, (in only a towel), I saw my door wide open, requiring me to go out into the hallway to close it. I then saw that there were two women fiddling around in my mini bar. I am not sure how they did not hear the shower running when they entered, but regardless, instead of excusing themselves for the misunderstanding, (which would have been completely excusable), they just looked at me and kept working as if I was in the way! I had to yell at them multiple times to get out until they finally got the hint. When I returned that night (after having put the “make up my room” sign on the door, I noticed that they did not replace my towels that I had left on the floor for replacement. I unfortunately did not notice this until I was coming out of the shower and saw dirt on my towel as I was drying off. The bed was haphazardly put back together by just draping the comforter on top of the bed. Pillows were left on a chair. Location is great, staff is appalling.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good.
Stayed 2 nights in Jan 2023

10/10 Excellent

Elchin

8/10 Good

Oleg, Clermont

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The location is good. There are a lot of dining options around. The hotel is clean. The amenities are great. The only thing- after the first night I went to breakfast at 7 am and it was not ready till 7.30 am. The person who organized the breakfast either was late to his job or some other problems. Because of this I was late to my meetings in the city 3 hours drive away.
Stayed 3 nights in Aug 2022

10/10 Excellent

Akzhanay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
It was an amazing stay. Quiet and clean place, hospitable people, excellent amenities, stuff went above and beyond. Definitely would recommend everybody to stay there!
Stayed 3 nights in Aug 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leisure Astana
Friendly and helpful staff, nice location for a stay, the Spa is not free and not directly in the hotel, price is quite expensive for going there..
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Past its best. Intermittent WiFi. Good if you can get a deal but better places available.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym is very good. Great restaurants nearby- Italian, Asian, German
Stayed 2 nights in Oct 2019

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

KEHSIUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good staff service and location, breakfast can be improved
Stayed 2 nights in Jun 2019
Response from General manager, Bibigul on 21 Jun 2019
Dear KEHSIUNG, thank you for your feedback and for taking the time to write about your experience. I am truly sorry, that we were not able to meet some of your expectations. I am sure that your future experiences with us will be remarkable. Look forward to welcoming you again. General manager, Bibigul

8/10 Good

Ema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Yuliya on 31 Oct 2018
Dear Ema, Thank you very much for your review, it is always great to get feedback from our loyal guest. We are glad that our level of service meets all your expectations. We are looking forward to have a chance to welcome you in Jumbaktas Hotel Astana again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel room, poor bathroom
Tower of a building at a corner of road junction. McDonalds near by. Bathroom very poor size and design Darkened hotel corridors - safety hazard
Stayed 3 nights in May 2017
Dear Guest, Thank you for your review of our hotel! We are sorry that you wasn't satisfied with the design and size of the bathroom. Hope to see you soon at our hotel again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very Nice hotel. Comfortable beds and room. Good breakfast buffet. Close to three big shopping centers. Staff was very friendly and they speak English

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
extra
My flight arrived at6am and I went to the hotel. Although my room was not available yet they allowed me to stay in the lobby and gave me the free breakfast for that day. When a room opened up at 11am they gave it to me and it was an upgrated room at my regular rate.

6/10 Okay

Agnesa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Pekka

Business traveller
Liked: Property conditions & facilities, room comfort
My usual hotel in astana
Nice hotel with good location and friendly staff. As regular client I would expect to have room with different view as opposite wall ;)
Stayed 1 night in Sep 2022

10/10 Excellent

back

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jumbaktas
Stayed 4 nights in Sep 2022

10/10 Excellent

myungpil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Pekka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Usually Jumbaktas when in Astana
Te hotle has good location, and very spacious rooms. Everything is ok, and the staff is friendly. Breakfast also ok, but keeping food warm seems to be eternal challenge, and little more selection in juices would be a plus.
Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
다른 카드로 결제되지 않아서 불편했다. 호텔에서 결제라고 선택하고 갔음에도 불구하고
Stayed 3 nights in Sep 2019
Response from Jumbaktas Hotel on 2 Oct 2019
Dear guest, Thank you for your review! We will try to fix all technical problems. We hope that this issue did not affect on your living in our hotel. We hope to see you again in Jumbaktas. Best regards, Jumbaktas hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2019

10/10 Excellent

Avetik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Yuliya on 30 Oct 2018
Dear Avetik, Thank you for choosing Jumbaktas Hotel Astana and taking time to share your positive comments. We are happy to know that you liked our hotel and look forward to welcoming you back again.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Old expensive
Old interior...... expensive...... But spa is very good. Spa is Only available 13 years old over.
Stayed 1 night in Sep 2018
Response from Yuliya on 17 Oct 2018
Dear Guest, Thanks a lot for your kind feedback and for highlighting some of the avantages of staying with us. I am delighted that the Hotel's facilities and services were up to your expectations. We will be hope to see you again in our hotel! With my best regards, Yuliya

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good price/quality rate
Stayed 1 night in Jul 2018
Response from Sales manager, Jumbaktas Hotel Astana on 3 Oct 2018
Dear guest, Thank you for sharing your positive experience in your feedback! We really happy to know that you have enjoyed your staying at our hotel. Hope to see you again at Jumbaktas Hotel Astana! Best regards,

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень доброжелательный, всегда готовый помочь персонал, сотрудники помогали со всеми просьбами и запросами
Stayed 2 nights in Oct 2017

6/10 Okay

HYUNSUK

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2017