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"On check in we were upgraded to a suite which was nice until we figured out it was an accessible room, extra space was nice but would have been nice to have been told/asked first. The hotel in general needs a revamp. We asked about the 4 restaurants but were told they were booked out, they clearly weren’t. The buffet is mediocre, the quality of food just isn’t there and no tea available in the evenings. The stir fry was very nice though! The limited machines in the gym are worn out, handful of free weights is all that’s useful there. Pools were nice, like most hotels sunbeds are held with towels even though it clearly states this is not tolerated. Hotel is a 3 star at best but to be fair so are most of these places, it’s a pity considering the cost."

"Hotel in an excellent position opposite the beach. Room was spacious as was the balcony and with plenty of seats. Pool area is very good with plenty of sun beds although there are still ‘bed bookers’ Breakfast catered for all tastes being extensive. Although there did not appear to be a restaurant in the Cleopatra, the 3 restaurants in the Mediterranean Palace are available for Cleopatra guests. Not expensive and with 20% discount very reasonable, not busy and good food. Very enjoyable stay. Thank you"

"Superb hotel. I’d look nowhere else if coming to Tenerife. Never disappoints. Lovely staff. Well sited. Good food."

"Apartment very clean, light & spacious. Lovely balcony. Pool is beyond belief! Breakfast everything & anything you might possibly want. Excellent!"

"The hotel was lovely staff good near amenities be better if it was an adult only hotel"

"Everything was neat and perfect. "

"The hotel has a U-shaped layout with a fairly small central area that felt overcrowded, making it difficult to relax and enjoy the space."

"Lovely hotel"