Brilliantly located hotel with easy access to the lifts and also the forum area of Flaine, lots of local bars and restaurants to enjoy too,
The Hotel is clean and spacious a with a large equipment room with boot dryer.
The restaurant offers a good selection and changes daily,
We very much enjoyed our stay truly a 5* 3*hotel!
I have stayed at this hotel previously on five occasions. It is convenient to the ski slopes and in the centre of Flaine. The ski boot room is heated and secure. Last few weeks in the season are AI. Top two floors are exclusive to Crystal, the other half of the hotel is split between French or other European groups. The entertainment is French orientated which some UK visitors really enjoyed. Rooms are great with mostly balconies and very good bathrooms, This year the quality of the food (adult food) at dinner times was really poor and repetitive. Desserts were excellent! Maybe pizza/pasta every night is fine for families wishing something simple, which was for us when we had young children. There was no orange juice for breakfast for example, otherwise breakfast was decent. Staff were very hard working and helpful. One hot tub was a cold tub, one empty.
Our biggest issue was that we booked a room for 7 nights, yet the hotel decided to close early and left us to arrange another hotel for our final night with a few weeks notice . Expedia were of zero help. MMV offered another resort, however we had transfers, lift passes and ski hire all arranged. MMV added additional stress that was avoidable, it is not easy to make a hotel change during a ski holiday, moving all the equipment somewhere else. We were refunded one nights stay. The neighbouring hotel Totem was exceptionally accommodating, allowing free early check in(6pm at MMV) and use of their boot room the night before.
C'était notre 5ème séjour !
On apprécie le calme : insonorisation parfaite de notre chambre.
Tout le personnel est agréable, souriant avec, pour le groupe de la restauration, souvent un petit mot gentil d'accueil, ou en cours de repas ou au départ de la salle.
La restauration est variée et s'adresse à tous les goûts.
Bon hôtel bien situé aux bords des pistes, tenu par une équipe jeune et compétente (réception, animation, cuisine, ménage...). Local skis sécurisé avec système de s échage chaussures pour ceux qui aiment skier les pieds au chaud et secs. Luges pour enfants à disposition gratieusement à l'hôtel. Cuisine sur base de buffets variée et de bonne qualité. Bravo et merci encore pour cette semaine malheureusement trop courte !
The rooms were really lovely and we had a balcony with great views of the mountains . The food selection was really excellent and we had been upgraded to all inclusive which was a real bonus. Would recommend the hotel for families
The room was nicer than the pictures showed as has been renovated but the rest of the hotel remains dated.
Not having a 24 hour reception isn't ideal as when you arrive at 14:30 like we did we couldn't check in until 17:00 and no place to drop your bags.
The bar area is a little on the small side for the number of guests.
You could tell it was nearing the end of the season as they didn't have all drinks available at the bar.
Personnelle aimable à l'écoute . Hôtel proche de toutes commodités. Seul petite remarque le samedi pas d'accès au spa non notifié par( hôtel .com )site de réservation. Un conseil passer directement par l'hotel ils sont très professionnel et vous donne les bonne infos au moin.
The hotel was central to the resort but in need of some upgrading. The catering was plentiful, varied and certainly good enough quality for me. The facilities were reasonable but lacked perhaps eg. a pool. The entertainments team unfortunately for us did everything in French because there was a predominance of French speaking residents.
Leslie
เข้าพัก 7 คืน, มกราคม 2019
ตรวจสอบแล้ว
8/10 ดี
ผู้เข้าพักจริง
3 ก.พ. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Very nice staff, location ok, plenty food in the buffet, clean but basic rooms
We were really worried about this hotel after reading the reviews but we really had nothing to worry about. The hotel staff were friendly. The room was clean and comfortable. The food choice was good for breakfast/dinner. It was located close to all the amenities. You get what you pay for and we were more than happy with this hotel, and we've stayed in lots of hotels!!!! We would definitely stay here again.
Déçue. L'accueil n'a pas été parfait, aucune indication à l'arrivée pour trouver le site, le réceptionniste n'a donné aucune indication sur l'étage, le local ski, les animations.
Des mouches dans la chambre.
ผู้เข้าพักจริง
ตรวจสอบแล้ว
8/10 ดี
Peter
25 ม.ค. 2015
ชื่นชอบ: พนักงานและบริการ
Great family hotel
Great hotel for a family ski holiday. Food was good , entertainment every night , and kids had plenty space to play.
Staff in all areas were very friendly and helpful. The accommodation itself was good. Rooms a little dated but clean, comfortable and a decent size for ski accomodation, if a little short on storage space. Internet access UK TV channels were available in room. Good size boot room on the Ground Floor with boot heaters and basic ski lockers.
Location is good, with nice views and easy access to the shops and restaurants in Flaine Forum. It's conveniently located between the 2 Funiculars up to Foret. WIth snow cover then you can pole/slide down to the beginners areas and lifts at Forum from approx. 50m away. Its a 5-10 minute walk back but it's quicker to finish at Foret and catch the first Funicular down.
The food was a buffet and was generally good and plentiful. Breakfast is continental. You can book a packed lunch as an alternative to the restaurant buffet. These were good but need to be booked by 6.30 the night before. For lunch and dinner there was plenty of choice - hors d'oeuvres, soup, pasta, a couple of choices for Mains, some deserts, fruit, Cheese-board and wine on tap. For buffet food it was well prepared, tasty and plentiful.
You can park outside the hotel for up to 90 minutes to load/unload before moving to a car park. Staff all spoke English and were all friendly, very helpful and courteous.
I would recommend this hotel again
ผู้เข้าพักจริง
ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
16 ก.พ. 2014
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Convenient
Good drying for boots. Food good with free wine. Packed lunches comprehensive. Check in time absurdly late. Rooms take you back to the sixties with horrid clean odour
ผู้เข้าพักจริง
ตรวจสอบแล้ว
8/10 ดี
skierandy
10 ก.พ. 2014
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Pleasantly surprised
The hotel is in an excellent position, staff are friendly. Rooms a little tired but comfortable enough and clean. The spa facilities are very nice and you get free sessions. The food is pretty good too, with reasonable selection. I would rate as a 3 star hotel.