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Reviews of Rivage Hôtel & Spa Annecy

4 out of 5
Rivage Hôtel & Spa Annecy
33 Avenue du Petit Port, Annecy, Haute-Savoie

Reviews

9.4

Exceptional

Rating 10 - Excellent. 145 out of 192 reviews" "
Rating 8 - Good. 30 out of 192 reviews" "
Rating 6 - Okay. 13 out of 192 reviews" "
Rating 4 - Poor. 3 out of 192 reviews" "
Rating 2 - Terrible. 1 out of 192 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
May be the best place to stay in Annecy
Stayed 1 night in Apr 2024
Response from Lou on 14 May 2024
Dear Sir/MadamThank you for your review of our hotel.We are very pleased that you enjoyed your stay and hope to welcome you again very soon. Yours sincerely,Lou, Reception

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay here
Stayed 2 nights in Jan 2024
Response from Nathan - Reservation service on 17 Feb 2024
Dear Mark, Thank you for taking the time to share your experience. We're delighted you enjoyed your stay with us. We look forward to welcoming you to Rivage for your next getaway in Annecy. Sincerely,

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nathan - Reservation service on 17 Feb 2024
Dear Lauren, thank you for your review. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to Rivage! Sincerely,

10/10 Excellent

ghada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was great. the stuff is very frindley.
Stayed 2 nights in Oct 2023
Response from Justine - Guest Relations on 20 Oct 2023
Bonjour,Nous vous remercions d'avoir pris le temps de nous faire part de votre satisfaction.Nous sommes soucieux du bien-être de nos hôtes et nous sommes à votre disposition pour rendre votre séjour plus agréable. Je vois que la mission était accomplie.Bien à vous & à bientôt à Rivage.

10/10 Excellent

Nadra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe hotel, petit dejeuner buffet excellent
Stayed 1 night in Oct 2023
Response from Justine - Guest Relations on 20 Oct 2023
Bonjour Nadra,Nous vous remercions d'avoir pris le temps de nous faire part de votre satisfaction.Nous sommes soucieux du bien-être de nos hôtes et nous sommes à votre disposition pour rendre votre séjour plus agréable. Je vois que la mission était accomplie.Bien à vous & à bientôt à Rivage.

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing pool and spa. Comfortable rooms! Lovely beach style outdoor snack-bar with great food & drinks! Nice view on Lake Annecy which is just across the street. About 25 min walk to old town and shopping mall Galeries Lafayette.
Stayed 2 nights in Oct 2023
Response from Justine - Guest Relations on 20 Oct 2023
Bonjour Sylvain,Nous vous remercions d'avoir pris le temps de nous faire part de votre satisfaction.Nous sommes soucieux du bien-être de nos hôtes et nous sommes à votre disposition pour rendre votre séjour plus agréable. Je vois que la mission était accomplie.Bien à vous & à bientôt à Rivage.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 4 Star Spa Hotel, with very reasonable price
Stayed 1 night in Sep 2023
Response from Nathan - Reservation service on 24 Sep 2023
Thank you for taking the time to share your opinion. We're delighted you enjoyed your stay with us. We look forward to welcoming you back to Rivage Hotel & Spa.

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel with extremely helpful and friendly staff. Rooms have balconies which is an added bonus as the views are beautiful. We didn't fancy what was on the hotel restaurant menu and places around and about were quite basic in choice. Had a meal from the "snack" menu at the hotel bar which was excellent and portions were very generous. The hotel is gleaming and looks brand new. The best shower I have ever had! Great local vibe and walking distance to town centre, bars etc. I would highly recommend.
Stayed 1 night in Sep 2023
Response from Nathan - Reception on 24 Sep 2023
Hello Nigel, Thank you for taking the time to let us know about your satisfaction. We are delighted that you enjoyed your stay with us. We look forward to welcoming you back to Rivage Hotel & Spa.Kind regards,

10/10 Excellent

Pauline

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Nathan - Réception on 24 Sep 2023
Nous sommes ravis de savoir que vous avez apprécié votre séjour parmi nous. Au plaisir de vous recevoir de nouveau à Rivage Hotel & Spa.

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Justine - Guest Relations on 31 Aug 2023
Merci James pour votre retour. A bientôt à Rivage

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about our stay at the Rivage. Firstly Annecy, I mean wow - such a stunning town. We stayed at two hotels while here and the Rivage was incredible. Great dining, bars, breakfast was exceptional! We had a couples spa treatment and I did a vinyasa yoga class. Our room with a balcony was lovely and staff were always friendly and helpful. Cannot wait to come back at some point!
Response from Justine - Guest Relations on 9 Aug 2023
Katrina,Hello,Thank you for taking the time to let us know your satisfaction ; I'm glad you've had a great time in Annecy and especially in Rivage hotel. We care about the well-being of our guests and we are at your disposal to make your stay more pleasant, so we hope you enjoy your room and our different spaces.Yours faithfully,

8/10 Good

Margarita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Newly renovated. Nice rooms. Bathrooms were not very well cleaned. The stuff was not always helpful
Stayed 2 nights in Jul 2023
Response from Justine - Guest Relations on 3 Aug 2023
Hello,Thank you for taking the time to let us know your satisfaction.We care about the well-being of our guests and we are at your disposal to make your stay more pleasant, so we hope you enjoy your room and our different spaces.Yours faithfully,Justine - Guest Relations

10/10 Excellent

Michael, Ely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My second time here and another excellent stay. Lovely staff and very clean. Plenty of good equipment in the gym, spa and pool area. Used the restaurant twice. Food was excellent and good choices of wine. Breakfast was well presented with plenty of choice. Decent flat walk to the town of about 25-30 mins. Hired bikes from nearby shop. I love Annecy!
Stayed 4 nights in Jun 2023
Response from Nathan - Reception on 30 Jun 2023
Hello Michael, thank you for your trust. We are delighted to hear that you had a pleasant stay with us and that you enjoy coming to relax at Rivage Hotel&Spa so much. We would be delighted to welcome you back for your next getaway in the Annecy region. Yours sincerely,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful design and fittings in hotel. Best shower I have been in for a long time with great water pressure. Was able to check into room early which was really helpful.
Stayed 1 night in Mar 2023
Response from Nathan - Reception on 17 Mar 2023
Hello James, we thank you for your feedback. We are delighted to know that you enjoyed our establishment and your stay with us. We look forward to welcoming you back to Rivage ! Sincerely,

10/10 Excellent

Sophie

Stayed 1 night in Dec 2022
Response from Nathan - Réception on 8 Dec 2022
Bonjour Sophie, Nous vous remercions d'avoir partagé votre expérience et sommes ravis d’avoir participé à la réussite de ce séjour.Nous serions ravis de vous accueillir de nouveau à Rivage pour votre prochaine escapade annécienne.Cordialement,Nathan - Réception

8/10 Good

Shabanaz

Stayed 1 night in Nov 2022
Response from Nathan - Reception on 8 Dec 2022
Hello Shabanaz,Thank you for taking the time to share your experience. We are delighted to have participated in the success of your stay.We would be delighted to welcome you back to Rivage for your next Annecy getaway.Cordially,Nathan - Reception

10/10 Excellent

Gee young

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this place
Stayed 1 night in Nov 2022
Response from The Rivage Team on 19 Nov 2022
Dear Sir,Thank you for taking the time to share your experience with us. The Rivage team is delighted that you enjoyed your stay with us.We hope to see you again very soon.Best regards from Annecy.

10/10 Excellent

Sheldon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. we had a deluxe suite on the 6th floor with a lake view, only slightly obstructed by trees, i'm not sure the view was worth the extra cost, but the suite was fabulous. The staff here are top level, especially Salome at the front desk and the breakfast team. The hotel is directly across from the lake, and you can walk (about 1.4 miles) to the old town/ shopping district. Very good location.
Stayed 1 night in Oct 2022
Response from Nathan - Réception on 13 Jan 2023
Hello and thank you for your message, simply it seems that there would be a confusion between the hotels that you could have frequented in Annecy. Because, "Rivage" does not have a 6th floor. And we didn't have Salome on our teams. We hope you had a good stay in our beautiful alpine region. And looking forward to welcoming you to Rivage. Best regards.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location great
Stay was lovely...hotel right by the lake so great to nip off for a dip. The lake view rooms are not what they state...you have view of trees, busy road and a glompse of lake. Mountain view which we moved to ehen the air con broke was better and more peaceful. Taxis can be expensive to and from town at night.
Stayed 2 nights in Sep 2022
Response from The Rivage Team on 20 Nov 2022
Dear Sarah,Thank you for taking the time to provide us a feedback on your experience at our hotel.We are delighted that you were able to enjoy your stay and we will take your comments into account in order to improve the Rivage customer experience.See you soon at Rivage.Best regards from Annecy.

10/10 Excellent

Kathleen

Stayed 3 nights in Oct 2022
Response from The Rivage Team on 19 Nov 2022
Dear Kathleen,Thank you for your feedback regarding your stay at Rivage.We hope to see you again very soon.Best regards from Annecy.

10/10 Excellent

Kate

Stayed 3 nights in Sep 2022
Response from Nathan - Reception on 8 Dec 2022
Hello Kate,Thank you for sharing your experience. Noting your satisfaction, we are delighted to have participated in the success of your Annecy getaway.We will be pleased to welcome you again for a 4* night.Cordially,Nathan - Reception

6/10 Okay

Adrian

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Our stay was ok, very comofortable & clean rooms. Very disappointed with the restaurant, we couldn't buy any breakfast at 11am, not even a croissant. For the price per night I'd expect to be able to find some food when needed.
Stayed 3 nights in Aug 2022
Response from Nathan - Reception on 7 Jan 2023
Hello Adrian, thank you for taking the time to share your experience. We are delighted to know that you enjoyed your stay. However, we are sorry that you were unable to enjoy our breakfast at the restaurant. For your information, if you wish to return to Rivage, we propose an express service at our bar from 8 am to 12 pm all week. See you soon at Rivage ! Sincerely, Nathan - Reception

10/10 Excellent

Dennis, Markham

Stayed 2 nights in Jul 2022
Response from Nathan - Réception on 31 Dec 2022
Bonjour Dennis, nous vous remercions pour votre retour. Nous sommes ravis de savoir que vous avez apprécié votre séjour parmi nous. A bientôt à Rivage ! Cordialement, Nathan - Réception

8/10 Good

Bruno

Stayed 1 night in Jun 2022
Response from Nathan - Réception on 31 Dec 2022
Bonjour Bruno, Nous vous remercions d'avoir partagé votre expérience. Nous serions ravis de vous accueillir de nouveau à Rivage pour votre prochaine escapade annécienne. Cordialement, Nathan - Réception

6/10 Okay

Gerwin

Stayed 1 night in May 2022
Response from Nathan - Réception on 13 Dec 2022
Bonjour Gerwin, nous vous remercions pour votre retour. Malgré nos efforts pour vous satisfaire, il semble qu’il y a eu quelques déceptions lors de votre séjour. Nous en sommes vraiment désolé. Nous aurons le plaisir de vous recevoir à nouveau pour une nuit 4* face au lac d’Annecy pour vivre une nouvelle expérience à Rivage. Cordialement, Nathan - Réception

10/10 Excellent

Matthew Gray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Staff were extremely lovely and accommodating. Many spoke excellent English. Everything was fantastic quality but slightly pricey. We hired electric bikes for €50 a day each. Excellent state of the art fascilities and great location 20/30 minutes walk from the old town. Our room had a balcony with beautiful views of the mountains.
Stayed 4 nights in Jun 2022
Response from Nathan - Reception on 7 Jan 2023
Hello Matthew, we thank you for taking the time to share your experience during your stay in Annecy. We are delighted that you enjoyed the view of Mont Verrier from your room. See you soon at Rivage! Sincerely, Nathan - Reception

6/10 Okay

simon

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
High quality bedrooms and general public areas. Quiet and comfortable new hotel. But oh dear…to sit outside watching a stream of Uber Eats delivery people hand over bags of food to Voucher “Guests” just made the hotel look cheap. You had to see the scenes to understand. We felt sorry for the hotel!
Stayed 2 nights in Jun 2022
Response from Nathan - Reception on 9 Jan 2023
Hello Simon, thank you for taking the time to share your review. The teams are delighted to know that you appreciated the comfort of the rooms and that you had a pleasant stay with us. However, we are very sorry for the inconvenience felt. See you soon at Rivage! Sincerely, Nathan - Reception

10/10 Excellent

Michael, Ely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 7 days. Outstanding service, cleanliness and facilities. Highly recommended.
Stayed 7 nights in Apr 2022
Response from Nathan - Reception on 24 Dec 2022
Hello Michael, thank you for taking the time to share your experience. We are delighted to note that your stay with us was a success. We will welcome you again with pleasure for your next Annecy getaway. Cordially, Nathan - Reception

10/10 Excellent

JA WON

Stayed 2 nights in Apr 2022
Response from Nathan - Reception on 24 Dec 2022
Hello Ja Won, we thank you for taking the time to share your experience. We are delighted to have participated in the success of your Annecy getaway. See you soon at Rivage! Sincerely, Nathan - Reception

10/10 Excellent

Jose

Stayed 1 night in Dec 2021
Response from Nathan - Réception on 23 Dec 2022
Bonjour Jose, nous vous remercions pour votre retour. Nous sommes ravis de savoir que vous avez apprécié votre séjour parmi nous. A bientôt à Rivage ! Cordialement, Nathan - Réception

10/10 Excellent

ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got executive room facing the lake and the view was stunning! Well appointed room and great spa facilities with a proper swimming pool to swim lengths! Friendly and helpful staff. Highly recommend this hotel, albeit 25 min walk from the old town, but along the lake which is the reason we were there so time well spent!
Stayed 2 nights in Oct 2021
Response from Nathan - Reception on 7 Jan 2023
Hello Ann, thank you for taking the time to share your experience. The teams are delighted to have participated in the success of your stay. See you soon at Rivage! Cordially, Nathan - Reception

10/10 Excellent

Thamer

Stayed 1 night in Aug 2021
Response from Nathan - Réception on 9 Dec 2022
Bonjour Thamer,Nous vous remercions d'avoir partagé votre expérience. Nos équipes sont ravies d'avoir participé à la réussite de votre séjour.Nous aurons le plaisir de vous recevoir de nouveau à Rivage pour votre prochaine escapade annécienne. Cordialement, Nathan - Réception

8/10 Good

graham

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Nathan - Réception on 9 Dec 2022
Bonjour Graham, Nous vous remercions d'avoir partagé votre expérience. Votre avis est grandement considéré et nous sera utile pour nous parfaire. Nous serions ravis de vous accueillir de nouveau à Rivage pour votre prochaine escapade annécienne. Cordialement, Nathan - Réception

10/10 Excellent

Waldo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just great!
Stayed 2 nights in May 2024
Response from Lou on 14 May 2024
Dear Sir or Madam,Thank you for your review of our hotel. We are very pleased that you enjoyed your stay and hope to welcome you again very soon.Yours sincerely,Lou,Reception Service.

10/10 Excellent

KARINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, amazing swimming pool. The location is fantastic and convenient. The city centre is reachable on foot, bikes can be hired. All in all, a perfect place to stay.
Stayed 1 night in Mar 2024
Response from Lou on 14 May 2024
Dear Sir/MadamThank you for your review of our hotel.We are very pleased that you enjoyed your stay and hope to welcome you again very soon. Yours sincerely,Lou, Reception

8/10 Good

JEAN MARIE, PARIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonne expérience
Stayed 1 night in Mar 2024

10/10 Excellent

voisin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A faire absolument §
Hotel reposant, un vrai moment de décompression à 2 pas du lac.
Stayed 1 night in Feb 2024
Response from Nathan - Service réservation on 24 Feb 2024
Bonjour Monsieur Voisin, Nous vous remercions d'avoir pris le temps de nous partager votre expérience. Nous sommes ravis de voir que pu profiter pleinement d'un moment de décompression à Rivage Hotel & Spa.Bien à vous,

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe séjour
Séjour extra! De l’accueil, au spa, à l’espace aquatique, au bar, on est reçu avec professionnalisme et sympathie. C’est un bonheur de séjourner dans cet hôtel. Merci à tous.
Vue de notre chambre, magique !
Stayed 1 night in Jan 2024
Response from Nathan - Service réservation on 17 Feb 2024
Bonjour Christine, nous vous remercions d'avoir pris le temps de partager votre expérience. Les équipes sont ravis de constater que vous avez apprécié votre séjour parmi nous ainsi que la vue de votre chambre. Au plaisir de vous recevoir à Rivage pour votre prochaine escapade annécienne. Cordialement,

10/10 Excellent

mikael

Stayed 1 night in Jan 2024
Response from Nathan - Service réservation on 17 Feb 2024
Bonjour Mikael, merci d'avoir pris le temps de partager votre satisfaction. Nous sommes ravis de savoir que vous avez apprécié votre séjour parmi nous. Au plaisir de vous recevoir de nouveau à Rivage ! Sincèrement,

10/10 Excellent

Stéphane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nathan - Service réservation on 17 Feb 2024
Bonjour Stéphane, Nous vous remercions d'avoir pris le temps de nous partager votre expérience. Nous sommes soucieux du bien-être de nos hôtes et nous sommes à votre disposition pour rendre votre séjour plus agréable. Je vois que la mission était accomplie. Bien à vous & à bientôt à Rivage.

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un resort a recommander.
Très agréablement surpris, un accueil de qualité et professionnel, le personnel au petit soin, de beaux matériaux , une décoration moderne et design (et de tres bon Goût). cet hôtel deviendra clairement Mon point d'attache sur Annecy pour mes futurs deplacements. Un grand remerciement aux personnels d'accueils et du bar pour leur amabilité et leur courtoisie.
Stayed 1 night in Dec 2023
Response from Nathan - Service réservation on 17 Feb 2024
Bonjour Kévin, nous vous remercions d'avoir pris le temps de partager votre expérience. Sachez que toute l'équipe de Rivage est ravis d'avoir participé à la réussite de votre séjour. Nous serions ravis de vous recevoir prochainement pour une prochaine escapade annécienne. Bien à vous,

10/10 Excellent

Aurélien

Stayed 1 night in Dec 2023
Response from Nathan - Service réservation on 17 Feb 2024
Bonjour Aurélien, merci d'avoir pris le temps de partager votre expérience. Nous sommes ravis de constater que vous avez apprécié votre séjour parmi nous. Au plaisir de vous recevoir à Rivage pour votre prochaine escapade annécienne. Cordialement,

10/10 Excellent

Benoit

Stayed 1 night in Nov 2023
Response from Nathan - Service réservation on 17 Feb 2024
Bonjour Benoit, nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes ravis de constater que vous avez apprécié votre séjour parmi nous. Au plaisir de vous recevoir à Rivage pour votre prochaine escapade annécienne. Cordialement

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hôtel récent
Superbe séjour, la décoration est très réussi. Le spa est très agréable et lumineux. A refaire
Stayed 1 night in Nov 2023
Response from Justine - Guest Relations on 22 Nov 2023
Bonjour,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Justine - Guest Relations on 14 Nov 2023
Bonjour chère Cassandra,Nous vous remercions d'avoir pris le temps de nous faire part de votre satisfaction.Nous sommes soucieux du bien-être de nos hôtes et nous sommes à votre disposition pour rendre votre séjour plus agréable ; je vois que la mission est accomplie dans votre cas. Bien à vous,A bientôt à l'hôtel Rivage

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Justine - Guest Relations on 14 Nov 2023
Bonjour chère Thérèse,Nous vous remercions d'avoir pris le temps de nous faire part de votre satisfaction.Nous sommes soucieux du bien-être de nos hôtes et nous sommes à votre disposition pour rendre votre séjour plus agréable ; je vois que la mission est accomplie dans votre cas. Bien à vous,A bientôt à l'hôtel Rivage

8/10 Good

frederique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel !
bel hôtel situé juste en face du lac, parking facile et gratuit à l'arrière, accueil attentionné, chambre avec terrasse bien équipée et confortable, avec un petit bémol sur les oreillers (pourquoi sont-ils si petits?). Le seul point négatif de cet hôtel est son petit-déjeuner qui pourrait être amélioré! Néanmoins nous avons fait une halte reposante et agréable!
Stayed 1 night in Oct 2023
Response from Justine - Guest Relations on 14 Nov 2023
Bonjour Frédérique,Nous vous remercions d'avoir pris le temps de nous faire part de votre satisfaction et remarques.Nous sommes soucieux du bien-être de nos hôtes et nous sommes à votre disposition pour rendre votre séjour plus agréable ; je vois que la mission n'est que partiellement accomplie dans votre cas ; je suis navrée que nos oreillers et que le buffet petit-déjeuner ne vous ai pas satisfait ; j'en ferais part aux services concernés afin de nous améliorer.Bien à vous,A bientôt à l'hôtel Rivage

8/10 Good

laetitia

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Bel établissement, qualité prix à améliorer
La chambre était petite et nous donnions directement sur le balcon des voisins, pas très pratique pour sortir de la salle de bain. Nous avons demander PENDANT TOUT LE SEJOUR, que notre évier soit nettoyé et débouché mais sans aucun effet, nous avons gardé le mauvais écoulement et les mauvaises odeurs … Nous sommes un peu déçu aussi des tarifs exorbitant du bar et du peu de choix en vin pour un hôtel de ce standing. Par contre la piscine et le spa sont vraiment très bien, et agréable, la situation de l'hôtel est idéale. Le repas du soir était correct mais sans plus et je ne pensais pas qu'un changement de café en thé sur un menu changeait aussi le prix, déjà assez consistant, en tout cas plus que les plats !!! Parking payant et pas de place, il devrait être réservé aux clients de l'hôtel compte tenu du prix de 20 euros la nuit. Personnel agréable et bel acceuil.
Stayed 2 nights in Oct 2023
Response from Justine - Guest Relations on 14 Nov 2023
Chère Laetitia,Je vous remercie d'avoir pris le temps de partager votre avis. Même si j'aurais préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. Je suis navrée de lire que la globalité de nos services n'a pas été à la hauteur et vous adresse mes plus sincères excuses pour les désagréments rencontrés qui ne reflètent aucunement la qualité de service que nous avons l'habitude de proposer à Rivage. Bien à vous

4/10 Poor

Jerome

Stayed 2 nights in Oct 2023
Response from Justine - Guest Relations on 14 Nov 2023
Bonjour cher Jérôme,Nous vous remercions d'avoir pris le temps de nous faire part de votre retour.Nous sommes soucieux du bien-être de nos hôtes et nous sommes toujours en quête d'amélioration ; de ce fait puis-je connaître les raisons de votre note?Bien à vous,A bientôt à l'hôtel Rivage

10/10 Excellent

Maeva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waouhh
Magnifique hôtel confort impeccable !!! Avec jacuzzi spa piscine… nous avons passé un agréable moment 👍
Stayed 1 night in Oct 2023
Response from Justine - Guest Relations on 20 Oct 2023
Bonjour Maeva,Nous vous remercions d'avoir pris le temps de nous faire part de votre satisfaction.Nous sommes soucieux du bien-être de nos hôtes et nous sommes à votre disposition pour rendre votre séjour plus agréable. Je vois que la mission était accomplie.Bien à vous & à bientôt à Rivage.