I arrived at 1:00 AM with my family, and the back door was locked. I called reception, but the staff member an Indian guy said he didn’t have the keys and couldn’t open it. We were left walking outside at night with our family , feeling unsafe, especially with people yelling nearby. When we finally entered, I noticed a woman leaving the hotel who had been chatting with the receptionist, which made me wonder if that was why he ignored our request. This situation was unprofessional and made us feel unsafe. I hope the hotel seriously improves its late-night guest service and security.
