Bar (on property)

Reviews of Hilton Garden Inn Allentown Bethlehem Airport

3 out of 5
Hilton Garden Inn Allentown Bethlehem Airport
1787-B Airport Road, Allentown, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 600 out of 1021 reviews" "
Rating 8 - Good. 227 out of 1021 reviews" "
Rating 6 - Okay. 93 out of 1021 reviews" "
Rating 4 - Poor. 50 out of 1021 reviews" "
Rating 2 - Terrible. 51 out of 1021 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service
Very convenient & clean. The shuttle to & from the airport was timely, friendly, & helpful. Breakfast was amazing & reasonably priced.
Stayed 2 nights in May 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kenneth, Easton

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing Exceptional first time I stayed in Hilton breakfast was not Inclusive They charge eight dollars and are open to the public. They should concentrate on servicing their clients not impressed.
Stayed 2 nights in May 2024
Response from Kim on 22 May 2024
I would like to apologize that we do not offer a free breakfast at any of the Hilton Garden Inns. We offer a full cooked to order breakfast not offering just a continental buffet. I am sorry you were looking for that. In the future if you want to stay at a Hilton Garden Inn we do offer a breakfast included in the room deal that you can add on breakfast for just a few dollars. As far as being open to the public, we are but no one from outside comes in to eat and if they do it does not disrupt our business. I hope if you are in our area again you give us another try to make it right. Also our Gold and Diamond members do get a food and beverage credit once you are at that tier level. Again I apologize you were not happy with the way HGI does their breakfast.

8/10 Good

Barbara

Business traveller
Liked: Cleanliness, amenities
Parking was very hard to find, the check in process took longer I wish I could have the number to do in the app. This is a very old hotel not the usual Hilton garden facility
Stayed 1 night in May 2024
Response from Amanda Keefer on 21 May 2024
I apologize for the parking issues that you had when you were here along with you feeling like the hotel was old. I hope we do see you again in the future and we can bring you a better Hilton standard for your stay.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Amanda Keefer on 21 May 2024
Thank you for your positive feedback, we highly appreciate it and look forward to seeing you in the future.

10/10 Excellent

Carlos, Longmont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient
Stayed 1 night in May 2024
Response from Amanda Keefer on 20 May 2024
Thank you for your positive feedback, We look forward to seeing you in the future.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that Hampton Inn is always the same. Doesn't matter where you are.
Stayed 1 night in May 2024
Response from Amanda Keefer on 20 May 2024
Thank you for your positive feedback, We look forward to seeing you in the future.

10/10 Excellent

Christopher, Kingsport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in a very nice location. Convenient to the highway. Room was clean and spacious and the bed was super comfortable. Breakfast was great!
Stayed 1 night in May 2024
Response from Amanda Keefer on 20 May 2024
Thank you for your positive feedback, we look forward to seeing you in the future.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near airport which is what i wanted. Only minor complaint is that the room is rather spartan. Oth, i was in it 14 hours so it was ok.
Stayed 1 night in May 2024
Response from Kim on 13 May 2024
Thank you for the rating. Our rooms actually were just remodeled about 1 year ago :) I am happy you were pleased with everything else. We hope if you are in our area again you stay with us here at the Hilton Garden Inn.

10/10 Excellent

Trika, Sun City Center

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent , room was very clean
Stayed 2 nights in Apr 2024
Response from Kim on 10 May 2024
Thank you so much for the rating and kind words. We hope to see you again in the future if you are in our area.

10/10 Excellent

John H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 2 nights in Apr 2024
Response from Amanda Keefer on 9 May 2024
thank you for your positive feedback, It means a lot to us. We appreciate you and look forward to seeing you again in the future.

6/10 Okay

laura

Liked: Amenities
I wasn't feeling well
Stayed 2 nights in May 2024
Response from Amanda Keefer on 8 May 2024
Thank you for your feedback. I apologize that your expectations were not met. If there is anything else we can do for you, please let us know. We look forward to seeing you again in the future.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked back away from the road. Stayed 3 days very quiet. Staff is friendly.
Stayed 2 nights in May 2024
Response from Kim on 7 May 2024
thank you for the rating. I am glad to hear that you enjoyed your stay with us. Hope to see you again

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that we didn’t have to pay for parking was a plus. Also, having the restaurant right downstairs was so convenient even though there were other places nearby, we were so happy not drive or walk away.
Stayed 4 nights in Apr 2024
Response from Kim on 5 May 2024
Thank you for the rating and kind words. I am very happy to hear that you enjoyed your stay with us. We hope to see you again if you are in our area.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by the friendly staff member and offered bottled water on the house. We also received an upgrade on the room for free.
Stayed 1 night in Mar 2024
Response from Kim on 5 May 2024
Thank you for the rating and kind words. We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future if you are in our area.

8/10 Good

Martina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was the food prices but other then that everything was good
Stayed 2 nights in Apr 2024
Response from Kim on 4 May 2024
Good evening, sorry you felt our food prices were too high. We try to stay competitive with foods in the area. We are very happy to hear that you were happy with everything else and we hope to see you again in the future if you are in our area .

10/10 Excellent

Richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had an issue which the staff resolved immediately?
Stayed 1 night in May 2024
Response from Kim on 3 May 2024
Thank you for the rating. I am happy to hear that my staff took care of you in a timely manner. We hope to see you again in the future if you are in our area.

10/10 Excellent

Michael, Sonoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. Well maintained with a really nice staff. Only drag was that my shower took 5-10 minutes for the water to get hot in the shower.
Stayed 2 nights in Apr 2024
Response from Kim on 30 Apr 2024
Thank you very much for the rating. I am happy to hear that you enjoyed your stay with us. Sorry about the temperature of the shower. We hope to see you again in the future.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Also used the business center to print my boarding pass. Hotel was pretty, very clean, front desk gal "Amanda" very friendly and professional, Jennifer at the restaurant very good, too as was the early shuttle driver who also was very helpful at the airport procuring me a wheelchair and handling all my luggage.
Stayed 1 night in Apr 2024
Response from Kim on 28 Apr 2024
Thank you for the rating and kind words. We are very happy to hear that you enjoyed your stay with us. We hope to see you again if you are in our area.

10/10 Excellent

Marivel

Liked: Cleanliness, staff & service, property conditions & facilities
Rtrr
Stayed 1 night in Apr 2024
Response from Amanda Keefer on 26 Apr 2024
Thank you for your positive feedback, it is greatly appreciated. We look forward to seeing you on your next visit to the Hilton Garden Inn.

10/10 Excellent

Husam

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Mar 2024
Response from Kim on 23 Apr 2024
Thank you for the rating. We hope to see you again if you are in our area.

8/10 Good

Colleen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Kim on 23 Apr 2024
Thank you for the rating We hope to see you in the future if you are in our area.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amanda Keefer on 22 Apr 2024
Thank you for your positive feedback, we greatly appreciate it.

10/10 Excellent

Charles

Stayed 3 nights in Apr 2024
Response from Amanda Keefer on 11 May 2024
Thank you for your positive feedback, we appreciate it! We look forward to seeing you in the future.

8/10 Good

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They charge you for breakfast and it’s pretty pricey but other than that it was nice.
Stayed 3 nights in Apr 2024
Response from Amanda Keefer on 18 Apr 2024
Thank you for your feedback, hearing from our guests truly does help to improve our hotel. I do apologize that breakfast is not included. You can always call ahead and speak to a front desk agent to have them included it in your price when you pay which is a little cheaper than buying it outright in the morning. We hope that we see you again, with any of your future stay here in the Allentown area. Thank you.

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk Amanda had a wonderful customer care approach. She was kind and welcoming. Property is well maintained and clean and comfortable.
Stayed 1 night in Apr 2024
Response from Amanda Keefer on 17 Apr 2024
Thank you so much for your positive feedback, we greatly appreciate it. I want to personally Thank you for the kind words that you said about me, it truly means a lot. We look forwards to seeing you again in any of your future stays here at the Hilton Garden Inn.

10/10 Excellent

Juan Babiloni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, the stuff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Amanda Keefer on 15 Apr 2024
Thank you so much for your positive feedback it truly helps. We look forward to seeing you in the future.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amanda Keefer on 16 Apr 2024
Thank you for your positive feedback. We do truly appreciate it and look forward to seeing you in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure being there an they treat my dog amazing!!!!!!!!!!!!
Stayed 1 night in Apr 2024
Response from Amanda Keefer on 19 Apr 2024
Thank you so much for your positive feedback, it is greatly appreciated. We look forward to seeing you in the future.

10/10 Excellent

Benjamin Hawke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was above and beyond! Will be staying there for future visits to the area. Myself and several others from my family were there for a funeral and the Kindness and Helpfulness of the staff really helped ease the pain and stress of the situation, on top of whixh i was traveling with a specual needs toddler and absolutely loved their interactions with him 20 out of 10 would recommend
Stayed 3 nights in Apr 2024
Response from Amanda Keefer on 15 Apr 2024
Thank you so much for your positive feedback. We are so happy that we could help accommodate you on your stay here with us. We look forward to seeing you in the future.

6/10 Okay

Kathleen

Stayed 2 nights in Apr 2024
Response from Kim on 27 Apr 2024
Thank you for the rating, We hope to see you again in the future.

8/10 Good

Hapidudin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Mar 2024
Response from Kim on 7 Apr 2024
Thank you for the rating and kind words. We hope to see you again in the future.

10/10 Excellent

Donald

Stayed 1 night in Apr 2024
Response from Amanda Keefer on 26 Apr 2024
Thank you for your positive feedback, it is greatly appreciated. We look forward to seeing you on your next visit to the Hilton Garden Inn.

10/10 Excellent

kelly

Travelled with family
Liked: Amenities
Beds were comfortable. Everything was very clean.
Stayed 1 night in Apr 2024
Response from Kim on 7 Apr 2024
Thank you for the rating and kind words. We appreciate you and hope to see you again soon.

10/10 Excellent

Brandol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the property multiple times already and haven't complained once. Great service, Easy access to everything, Kind staff, Overall perfection!
Stayed 1 night in Apr 2024
Response from Kim on 5 Apr 2024
Thank you so much for the rating and kind words. We look forward to seeing you in the future.

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay.
Stayed 1 night in Apr 2024
Response from Amanda Keefer on 3 Apr 2024
Thank you for your positive feedback, it truly helps with making your stay here at the Hilton perfect. We look forward to seeing you again.

6/10 Okay

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
A little outdated but clean and comfortable. Spent the weekend here. The kids loved the pool and spa. Would stay again.
Stayed 2 nights in Mar 2024
Response from Kim on 1 Apr 2024
Thank you for staying with us. We are working on an upgrade for the remainder of the hotel as the rooms were just done about a year ago. We hope if you are in our area again you give us another chance to make it right

6/10 Okay

David

Travelled with family, Travelled with family and small children
There is no free breakfast
Stayed 3 nights in Mar 2024
Response from Kim on 5 Apr 2024
Good afternoon, I do apologize that you were upset that Hilton Garden Inn does not offer a free breakfast. We do offer a full cooked to order breakfast where most hotels only offer the free buffet style breakfast. If you are in our area again and would like to have breakfast included you are able to add it to your room rate per guest at a very discounted rate. I hope you give us another chance in the future if you are in our area.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant experience and would definitely stay here next time in town. The staff was friendly and helpful.
Stayed 1 night in Mar 2024
Response from Kim on 29 Mar 2024
Thank you for the rating and kind words. We look forward to seeing you in the future.

10/10 Excellent

Charles

Stayed 2 nights in Mar 2024
Response from Amanda Keefer on 28 Mar 2024
Thank you so much for your feedback, we truly appreciate! We are happy to hear that you enjoyed your stay here with us at the Hilton Garden Inn. We look forward to seeing you again in the future.

10/10 Excellent

Taniah

Liked: Cleanliness, amenities
Great .
Stayed 1 night in Mar 2024
Response from Kim on 26 Mar 2024
Thank you for the rating. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, very comfortable bed, terrific shower. On site restaurant, and also some in walking distance. Just 1 mile from the airport.
Stayed 1 night in Mar 2024
Response from Kim on 25 Mar 2024
Thank you for the rating. I am happy to hear that you enjoyed your stay with us. We hope to see you again in the future if you are in our area.

8/10 Good

Ying

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Kim on 25 Mar 2024
Thank you for the rating. If you would like we would love to hear your feedback on your stay. We also hope to see you again soon.

10/10 Excellent

COLLEEN, Germansville

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleanliness is not due to clean up it was old raggedy worn dirty furniture, dirty old carpet with musty smell, old discolored drapes, etc. Staff is wonderful and friendly. With all the old worn out furniture and cracks in the wall, tile broke and missing in bathroom I was shocked I was in a Hilton. Seemed like a roadside motel. Outside was well maintained and freshly landscaped as a Hilton should be. Lobby was perfect! Customer service top notch! Housekeeping hard working and professional.
Stayed 1 night in Mar 2024
Response from Kim on 24 Mar 2024
Thank you for the rating and kind words in regards to the staff. I apologize for the worn dirty feel you got from the rooms as they actually were just remodeled about a year ago. :( We do still have some upgrading to do in the hotel which I hope that makes the place look a little better. I hope if you are in our area you stay with us again.

6/10 Okay

TAMMY

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Really enjoyed our stay, will def. Book Shaun next year on our way back from outer banks
Stayed 1 night in Mar 2024
Response from Kim on 24 Mar 2024
I am glad you enjoyed your stay with us and we are looking forward to seeing you again when in our area.

4/10 Poor

Kenmari

Stayed 4 nights in Mar 2024
Response from Kim on 23 Mar 2024
Thank you for sending in a review. If you have a moment I would appreciate if you would give us some feedback as to why you rated us so poorly to give us a chance to address the situations that would of caused you to do so.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim on 20 Mar 2024
Thank you for the rating. We are happy to know that you enjoyed your stay with us. I hope to see you again in the future.

8/10 Good

Vicki

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed! Would definitely stay again. Very clean and staff was very friendly. I only gave it 4 stars just because the pool was freezing one night. The next night was Saturday and there must have been a party because the kids was packed with preteens-teen and it made it not fun for my younger kids to swim. Plus that night the room next to us played loud music until around 11pm which made it had the my kids to fall asleep. That all just happened one night the rest was perfect.
Stayed 3 nights in Mar 2024
Response from Kim on 20 Mar 2024
Thank you for the rating. I am sorry about the pool situation. We hope if you are in our area again you give us the opportunity to serve you again.

2/10 Terrible

Joel

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking, had to pull a u-turn at a busy intersection to access to the property. Not customer friendly. Will not book with this Hilton again
Stayed 1 night in Mar 2024
Response from Kim on 20 Mar 2024
We are sorry for the limited parking, that is due to a sink hole that formed in our parking lot and we have to wait a certain amount of time to survey the area. This is something out of our control. As far as getting into our property you do not have to make that u turn. You can just turn left at that light and it will bring you right to us. I hope you change your mind on giving us another opportunity

2/10 Terrible

Jamie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool was ice cold and not swimmable. Dirty towels were all over the pool room floor. Huge pot hole in parking lot with a large portion of parking blocked off. Walked past the front desk several times and no one even looked up or acknowledged me.
Response from Kim on 20 Mar 2024
Sorry for the pool being so cold. Our pool is not heated but we are working on an upcoming remodel of some areas of the hotel and hoping the cold pool will be rectified.