Search Spa Hotels in Alexandra Headland

"I had a friend stay from Sydney so when looking through where to spend my.money & as swam in pool there so booked Check in was fine. ROOM WAS OLD TIRED & AT $205 a night.RIPPED OFF OVER CHARGED ETC. RIDICULOUSLY DISSSPOINTED "

"Ocean glimpses "

"Great staff, weekly housekeeping, excellant location, great view of the ocean and pool. Comfotable bed and pillows. Lots of hot water. Air conditioning works well but you have to turn it off to sit on balcony as the unit blows hot air. The grounds with lagoon are spectacular. Efficient bus service in front of hotel. Safe area with lots of footpaths and restaurants. Laid back surfer vibe. Had 2 days of heavy rain and found bugs in our room. They offered a new room or spraying. Spraying worked. Kitchen fixtures a little outdated but functional. Patio furniture needs replacing and this is on their project list. There were issues with one elevator and the elevators were hot. Loved our 3 week stay. "

"Awesome view, great staff, everything as expected "

"Great gym "

"Great location with lovely views. Special mention to Darian at the front desk with the care taken to ensure we had a nice stay and his communication overall. Thank you"

"Stayed here for a special occasion weekend away recently, but what a rip-off! The resort was extremely run-down both inside and out. The 'beach lagoon' was unswimmable due to being full of thick and foul smelling weed. The room quality was old and basic with the king bed being just two beds pushed together with a VERY uncomfortable ridge in between. We ate both in the bistro area and in the main restaurant, where staff were friendly overall, though they appeared slightly embarrassed by the obviously poor value for money and unbelievably long wait times for the food. We paid $34 for a cheese platter, which arrived with 6 crackers, a strawberry, 1/2 slice of dried apple, 5 apricots, a tiny sliver each of cheddar and soft cheese, and some relish, which in total, left 2/3 of the platter empty! This Novotel is definitely nowhere near 5-star, and as a local, I will never return. They charge a 5-star price but deliver more of a dodgy caravan park vibe. When I realised I had left my brand new togs behind in the room after we had vacated, I called the hotel, who promised someone from housekeeping would investigate and call me back that day. After 4 phone calls over the following 2 weeks with the same promises but no call-backs, I gave up. Very grim service I'd say. The only saving grace was the lovely American gentleman Maitre D, and the wait staff, and if I were them, I'd take my amazing customer service skills somewhere that deserves them."

"Overall this place is pretty great for a family vacation. I have teen/tween children and they did enjoy the waterpark but the pool was the favourite. The buffet breakfast was an excellent spread with a huge amount of choices. The apartments are big & spacious, have a lift to upper levels, showers are big and hot water with great pressure. Kitchenette is great with a small stovetop in one room, fridge (one large, one small), dishwasher, and even a coffee machine and pods and milk, etc provided, There’s a washer and dryer in a separate small room. And rooms were thick walled, did not hear neighbouring patrons. I rate this lower though because of a few things - readers may like to know that a dual key room has a one king, one queen. I called reception for another bed but it was badly broken and could not be slept on. They said they did not have another being unaware that I had 3 teens - the hotel expects that 3 people will sleep in a king, 2 in the queen!! They then proceeded to blame me for not booking direct with the hotel, as they get no communication from 3rd party booking. Well that’s on them to fix that problem, it’s on them to find a working roll away bed, not me. Another star lost was for general things hotel can fix in future - shower floods the bathroom, carpets are stained and could do with replacing or a deep clean, pool should be felines/tiled as it cut all of my families feet badly as it’s lined with sharp little stones throughout, there are no power points next to"

"n/a could not use our free night due to emergency hospital stay but haf booked 3 nights and did stay the 2nd and third night"