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Reviews of Hotel Europa

2.5 out of 5
Hotel Europa
Av. 5 de Junio N° 175 y, Esteban Orozco, Alausi, Chimborazo

Reviews

8.2

Very good

Rating 10 - Excellent. 16 out of 37 reviews" "
Rating 8 - Good. 11 out of 37 reviews" "
Rating 6 - Okay. 7 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James, Atlanta GA USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Great for car travel because you can park inside the facility very close to your room. (Motel style) Super clean and nice breakfast.
Stayed 1 night in Nov 2020

10/10 Excellent

Donnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and location!
We arrived at 1am and the lady was awake to check us in. Breakfast was good, the rooms were clean and the hotel was only a 5 minute walk to the train station.
Stayed 1 night in Feb 2020
Response from Propietario on 12 Feb 2020
Estimada Donnie: Nos satisface conocer que su estadía en el Hotel Europa satisfizo sus expectativas, su comentario nos motiva para cada día ser mejores. Atentamente, HOTEL EUROPA

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased with our stay
Stayed here for 1 night to catch the devils nose trance next day. Best of the hotels in Alausi. Was presently surprised really with the hotel in with especially how cheap it was. Good location for train station and safe parking for the rented car
Stayed 1 night in Dec 2019
Response from Paùl Riofrio on 11 Jan 2020
Dear Natalie Thank you very much for your comment, which motivates us to continue working according to our dear guests. We hope to have your pleasant visit again.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central location and clean
Very clean and nice accommodations in the center of town. Had a secure place to park car and staff was very friendly. They do not speak English well. Only complaint was music playing through night on the streets. Not hotel’s fault, but you could hear it in the rooms.
Stayed 1 night in Dec 2019
Response from Propietario on 21 Dec 2019
Estimado William: Le agradezco sus comentarios que nos motivan para nuestro permanente afán de mejorar. Atentamente, HOTEL EUROPA

10/10 Excellent

Roger, Knoxville, TN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I selected this property because of its good reviews, but more importantly, it's proximity to the Train Station (5 blocks) and the Wander Bus pick up point. Coincidentally, it's also opposite the rural bus station. I didn't see where the highway coaches stop. The Europa is an older, two storey hotel built around a courtyard. My room was adequately equipped and the bed was comfortable, although the shower never really got hot. Breakfast is served on the second floor, with eggs cooked to order on request. The staff go out of their way to be helpful and same day laundry service is available at reasonable cost. There are numerous restaurants and other shops nearby and on Sunday the streets are filled with hill-folk in their traditional garb.
Stayed 3 nights in Nov 2019
Response from Propietario on 9 Dec 2019
Estimado Roger, me place que su estadía en el Hotel Europa satisfizo su expectativa. nos agrada sus comentarios que nos motiva para cada día ser mejores. Atentamente, HOTEL EUROPA

6/10 Okay

Delphine

Liked: Staff & service, room comfort
Good location but very noisy
the hotel was very noisy. The blanket had stains. Ok for the price.
Stayed 1 night in Nov 2019
Response from propietario on 21 Nov 2019
Lamento mucho, personalmente me encararé de darle solución inmediata a su observación. gracias por su comentario, nos ayuda a ser mejores. Atentamnete, HOTEL EUROPA

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and quiet
Clean and tidy hotel as a base for Devil's Nose Train. Very helpful with arranging transfer to Cuenca..
Stayed 1 night in Sep 2019
Response from PROPIETARIO on 21 Nov 2019
Estimado Huésped, le agradecemos por sus positivos comentarios, nos motivan para ser mejores. Atentamente, HOTEL EUROPA

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sleep in Alausi
We had room 20, a huge, spotless, light and airy room. Great sleep -- few dogs barking. Only hotel so far (6) in ECU with no plumbing problems and hot water. Breakfast was a bit meagre and scrambled eggs were overcooked.
Stayed 2 nights in Aug 2019
Response from PROPIETARIO on 3 Sep 2019
Estimado huesped, nos congratulamos porque su estancia en el Hotel Europa en Alausí ha sido excelente. Le agradecemos por sus comentarios y expresamos nuestro esfuerzo por mejorar cada vez para satisfacer las necesidades de nuestros clientes. Esperamos tener pronto la oportunidad de volver a servirle. Atentamente, Jaime Riofrio HOTEL EUROPA

8/10 Good

Giorgio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and very central in Alausí
Stayed 1 night in Aug 2019
Response from Propietario on 1 Sep 2019
Estimado huésped, nos satisface que su estancia en el Hotel Europa haya sido de su satisfacción, esperamos su pronto retorno

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff was very nice. They really make you feel at home😊
Stayed 1 night in Jul 2019
Response from Propietario on 1 Sep 2019
Agradecemos su comentario y esperamos su pronto retorno para servirle como usted se merece. Atentamente, HOTEL EUROPA

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Propietario on 4 Sep 2019
Estimado Charles, le agradecemos por sus comentarios, son alicientes para mejorar cada día. Atentamente, HOTEL EUROPA

6/10 Okay

Rosemary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at Europa hotel, we were able to drop our bags early, which was great. Helpful people; clean, comfortable room; breakfast was nice.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
I liked how the v property was in the center on town and our rooms were remoldeled.
Stayed 1 night in Feb 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a nice town.
Spent two nights in this lovely hotel. Friendly staff and center of town location. Bus stop across the street and tourist train three blocks away. Extra blankets for the cool nights. Fruit, juice, bread and scrambled eggs for breakfast. Lost wifi in the room one night but was able to use the wifi in the reception area.
Stayed 2 nights in Feb 2019

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility in Alausi town. Hotel conditions were completely within our expectations for the price. Room were very nice and clean. Staff attention the best. Good front desk service. I will suggest this hotel to whoever visiting Alausi.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Very friendly and helpful staff and spacious rooms.
Stayed 1 night in Jun 2018
Response from HOTEL EUROPA on 9 Aug 2018
Gracias por su comentario, le esperamos en una nueva oportunidad

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat place
Thhere wàs nothing wrong with this place other than the room was a bit small.
Stayed 1 night in Mar 2018
Response from Propietario on 23 Mar 2018
Estimado Barry, nos agradó su visita y le esperamos con el mayor gusto en su siguiente viaje, El HOTEL EUROPA, atenderá gustoso su comentario

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay, I’d stay there again.
Stayed 1 night in Mar 2018
Response from Propietario on 6 May 2018
Estimado Scott, Nos agrada conocer que nuestro servicio en el HOTEL EUROPA, satisfizo su expectativa, gracias por su comentario que nos motiva para ser cada vez mejores

6/10 Okay

Verified traveller

Liked: Staff & service
This is actually Hostel Europa, though I was able to get a private room. The rooms are a bit cramped and not very comfortable. This is not what I was led to believe from the site.
Response from El Propietario on 23 Mar 2018
Estimado Anonymous, me apena que su estadía no fue muy placentera, pero su comentario, le garantizo que nos motiva para servirle mejor en su próxima visita.

6/10 Okay

Scott, Brisbane

Liked: Staff & service
Disliked: Cleanliness
Ok, Would stay again.
Staff were friendly. This is not a new hotel. I has room 13. Not too much road noise. Bed was comfortable and the local restaurants have some good options

4/10 Poor

Cesar, Denver, CO

Disliked: Staff & service, property conditions & facilities
One Star Above A Hostel
We stayed at Hotel Europa only to take the train to Nariz del Diablo the next day. If you are looking for 5 star comfort, this is not the city for that. There aren't many hotels to choose from, but the hotel met our needs for one night. If you prefer a room with a private bathroom, make sure it says private bath in the description. Another couple was not happy that their bathroom was down the hall. We had a private bathroom, and the showers had great pressure and temperature after a long bus ride from Cuenca. The rooms are clean, but make sure you travel with earplugs due to significant street noise. We were in room 13 at the back of the hotel, and it was still very loud. For a city of 3000 people in a small country, keep your expectations quiet low. Just next door to the hotel is a fantastic panaderia with and apple strudel and warm bread that is very tasty and very inexpensive.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy acogedor, más que nada limpio y con un servicio al cliente de primera. Se los recomiendo 👌👌👌
Stayed 1 night in Oct 2021
Response from Jaime on 1 Nov 2021
Estimado Carlos, le agradezco por su atención al expresar su satisfacción por el servicio y atenciones que recibió en nuestro Hotel. Su comentario nos motiva para continuar en nuestro permanente esfuerzo por mantener la excelencia en el servicio. Gracias Señor.

6/10 Okay

Ana Marcela

Business traveller
Liked: Cleanliness
Toallas viejas y desgastadas, mal papel higiénico
Stayed 1 night in Jul 2021

8/10 Good

franck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Ruime (bad)kamer en het was schoon. Goede locatie tegenover de busterminal en bij het treinstation. Helaas extreem gehorig en overlast van buiten (de haan vd buren en het leger die om 5.00u de ochtendgymnastiek onder het raam doet.). Ontbijt was zeer matig.
Stayed 1 night in Sep 2019
Response from Propietario on 2 Oct 2019
Estimado Huésped, deduzco de la información que nos proporciona, que la infraestructura y nuestro servicio satisfizo su expectativa; sin embargo, el desayuno quizá no fue del todo satisfactorio a pesar de nuestros esfuerzos por darle la mejor atención. El ruido producido en el exterior del hotel fue lo que mas le afecto, por lo que, a pesar de no ser los causantes, le expreso mis disculpas ofreciéndole adoptar las medidas mas adecuadas a fin de solucionar este inconveniente; en cualquier caso nos agradaría una nueva oportunidad para ofrecerle nuestra mejor atención, que es lo que todos nuestros huéspedes se merecen. Atentamente, HOTEL EUROPA

10/10 Excellent

Dayanara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good price-quality ratio hotel, within 5 minutes walking distance of railway station for the train to Nariz del Diablo. Good breakfast, served early enough for allowing to go for the train ride. Clean rooms, with 2 beds, clean bathrooms. Located on main street , with few restaurant possibilities. 5 minutes walk from fruit-vegetable market. Major bus stop located just in front.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très accueillants. Bien situé. Calme. Très bon déjeuner
Stayed 1 night in Dec 2018

8/10 Good

Viviana, El Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel cómodo y accesible. Personal amable.
Stayed 1 night in Aug 2018
Response from HOTEL EUROPA on 11 Aug 2018
Gracias por su comentario que motiva nuestro permanente esfuerzo por optimizar nuestro servicio

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo x beneficio
Hotel bem localizado na avenida principal da cidade e há poucas quadras da estação de trem que leva ao Nariz del Diblo. Cordialidade por parte dos funcionários. Quarto limpo e confortável. Café da manhã servido na mesa. Wi-fi com limitações.
Stayed 1 night in May 2018

10/10 Excellent

Víctor Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Jorge, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar para visirae
muy bien

4/10 Poor

hernan, rosario, argentina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
muy caro para lo que ofrecen
Viejisima casa llevada a hotel, necesita arreglos generales, sin desayuno. Habitación normal de tamaño, limpia, Safa ya que lo único es dormir ver el tren e irse de Alausi. Muy caro los 56 dolares la doble con baño, es un hotel de 25 dolares en las condiciones actuales. Ubicación perfecta.