"Ended up bad experience here because of the kaya kalp spa which spoiled my 25th birthday.
Kaya kalp spa recommended me himalayan mud treatment for my birthday day & it ended up staining my body on my birthday when I asked for brightening. Body color was darker than face. Even therapists hands were stained. They used faulty product on me in my 25th birthday.
I had bathed 6 times, still stains. No warning. No patch tests.
25th is a milestone in life, I wanted to celebrate relaxing staycation and dinner with family at night. They didn't charge 6k but what's point after they have ruined my body already.
Response to this was to celebrate it free with cake, snacks, live music etc, but what is the point after my 25th milestone experience was ruined already. My dress was off shoulder and short, could see mud stains on my shoulders and legs. Celebrations just felt forced, I only agreed to it because of my parents.
Worst decision was to come to agra to spend 25th here at ITC Mughal as overall my experience and reason for stay was spoiled. 25th meant a lot to me and their spa ruined the day. I had spent 32k on rooms itself, leave out food expenses.
Overall property is good, restaurants are great, food is delicious, rooms are beautiful. I had brought pet rabbit and she was accommodated v well. It's a really good 5 star hotel. Pools are great, jacuzzi and steam baths are good.
Issue is not property exp but their spa that ruined my day. The reason for my stay was wasted."
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