"Extremely disappointing experience. The front desk staff showed little willingness to help or be flexible, even though we were traveling with young children. I had to approach the desk a second time before any effort was made to assist us. I’ve stayed at many 5-star hotels around the world, and true luxury is defined by exceptional customer service—not just the property itself. To make matters worse, the staff member who escorted us to our room simply walked away after we explained we weren’t...
"Extremely disappointing experience. The front desk staff showed little willingness to help or be flexible, even though we were traveling with young children. I had to approach the desk a second time before any effort was made to assist us. I’ve stayed at many 5-star hotels around the world, and true luxury is defined by exceptional customer service—not just the property itself. To make matters worse, the staff member who escorted us to our room simply walked away after we explained we weren’t...
Azim