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Helnan Phønix Hotel

4.0 star property
Hotel with a fitness centre, steps from Aalborg Historical Museum

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Photo gallery for Helnan Phønix Hotel

Daily buffet breakfast (DKK 150 per person)
Terrace/patio
Daily buffet breakfast (DKK 150 per person)
Daily buffet breakfast (DKK 150 per person)
Family Quadruple Room | 1 bedroom, hypo-allergenic bedding, desk, free WiFi

Popular amenities

  • Gym
  • 24/7 front desk
  • Room service
  • Parking available
  • Free WiFi

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, desk, free WiFi

Double Room, 1 Double Bed

8.4 out of 10
Very good
(186 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Cable channels
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Quadruple Room

1 bedroom, hypo-allergenic bedding, desk, free WiFi

Quadruple Room

8.2 out of 10
Very good
(18 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Cable channels
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, hypo-allergenic bedding, desk, free WiFi

Family Quadruple Room

7.6 out of 10
Good
(38 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Cable channels
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 Double Bed

Junior Room, 1 Double Bed | 1 bedroom, hypo-allergenic bedding, desk, free WiFi

Junior Room, 1 Double Bed

8.0 out of 10
Very good
(8 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Cable channels
  • 39 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 2 Single Beds

Double Room, 2 Single Beds | 1 bedroom, hypo-allergenic bedding, desk, free WiFi

Double Room, 2 Single Beds

8.4 out of 10
Very good
(40 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Cable channels
  • 19 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room

1 bedroom, hypo-allergenic bedding, desk, free WiFi

Triple Room

8.6 out of 10
Excellent
(25 reviews)

Highlights

Heating
Connecting rooms available
TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Cable channels
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed
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About the area

Map
Vesterbro 77, Aalborg, DK-9000

What's nearby

  • Budolfi Cathedral - 3 min walk - 0.3 km
  • Jomfru Ane Gade - 4 min walk - 0.4 km
  • Aalborg Harbour - 6 min walk - 0.5 km
  • House of Music - 11 min walk - 1.0 km
  • Aalborg Zoo - 19 min walk - 1.6 km

Getting around

  • Aalborg Station - 9 min walk
  • Aalborg (AAL) - 13 min drive

Restaurants

  • ‪Burger Boom - ‬2 min walk
  • ‪Nam - ‬2 min walk
  • ‪Fisk Og Skaldyr - ‬2 min walk
  • ‪SushiMania - ‬4 min walk
  • ‪Cafe Friends - ‬2 min walk

About this property

Helnan Phønix Hotel

Upscale hotel near Jomfru Ane Gade
Located close to Aalborg Historical Museum and Budolfi Cathedral, Helnan Phønix Hotel provides a terrace, a gym and conference space. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and luggage storage
  • A water dispenser, meeting rooms and coffee/tea in reception
  • Smoke-free property, a ballroom and a lift
  • Guest reviews say great things about the helpful staff
Room features
All 224 rooms offer amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with baths or showers and hairdryers
  • TVs with cable channels
  • Heating, housekeeping and desks

Languages

Danish, English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (DKK 100 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; DKK 150 for adults and DKK 150 for children
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 3 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for DKK 300.0 per day.
Cots (infant beds) are available for DKK 100.0 per day

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately DKK 150 for adults and from DKK 150 for children
  • Uncovered self-parking fee: DKK 100 per day
  • Crib (infant bed) fee: DKK 100.0 per day
  • Rollaway bed fee: DKK 300.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.

Property is also known as

Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg

Frequently asked questions

Is Helnan Phønix Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Helnan Phønix Hotel?

Self-parking is available for DKK 100 per day. Limited spots are available.

What time is check-in at Helnan Phønix Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Helnan Phønix Hotel?

Checkout is at 11 AM.

Where is Helnan Phønix Hotel located?

Located in Aalborg Centrum, this hotel is within a 5-minute walk of Aalborg Historical Museum, Budolfi Cathedral and Jomfru Ane Gade. Jens Bangs Stenhus and Utzon Center are also within 15 minutes. Aalborg Station is 9 minutes by foot and Aalborg Vestby Station is 10 minutes.

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Helnan Phønix Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 708 out of 1807 reviews
Rating 8 - Good. 747 out of 1807 reviews
Rating 6 - Okay. 246 out of 1807 reviews
Rating 4 - Poor. 67 out of 1807 reviews
Rating 2 - Terrible. 39 out of 1807 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

gary

Liked: Staff & service
Basic hotel good location
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Location and staff were great.
Stayed 1 night in May 2025

6/10 Okay

Lars

Liked: Staff & service
Decent 3 star property
Stayed 1 night in Jul 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Airconditioning is a must To hot in the room People are friendly and helpful Breakfast is ok
Stayed 4 nights in Jul 2025

6/10 Okay

Stefano

Great location next to the city center and good breakfast buffet. Lack of air conditioning and no refrigerator in the room.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a nice old but clean room

Stayed one night, the room is old, but clean the breakfast was fine overall a nice stay.
Stayed 1 night in Dec 2024

8/10 Good

Louise

Liked: Cleanliness, staff & service, room comfort

Nice hotel

Great location, friendly staff, nice rooms - but bathrooms needs renovation.
Stayed 1 night in Dec 2024

8/10 Good

Diala

Liked: Amenities
Location is excellent and close to everything. Parking on facility is limited. We reached midnight so the parking was full. Staff was kind enough to help us find a public parking. Condition of the rooms is OK. It’s old (but I personally like it). Staff were very helpful. The only note is that the cleaning of the room is not well done. The carpet for example was not vacuumed for 2 days even though had some dirt since day 1.
Stayed 3 nights in Jun 2025

6/10 Okay

Gitte

Liked: Room comfort

Over all - to the price - nice and cozy

Really great breakfast buffet. The hotel is old and a bit rusty 😉 but cozy. I had a nice room, spacious and nice beds. The bathroom was rusty, the drain was broken, so both mornings- the water from the shower, came up from the drain. The cleaning lacked a bit.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2024

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in the midle of Aalborg

Very nice place i the midle of Aalborg been there before always enjoyed it but this time the bath was poorly no hot water and no waterpresure but we still enjoyed our stay and we will visit again
Stayed 2 nights in Dec 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying with friends as part of the Aalborg Karneval. The team were really helpful from prior to arrival with pre-arrival messages and updates. During our stay the team were all really helpful and welcoming. We booked a twin room and it was with comfortable clean rooms, with ensuite and toiletries included and hairdryer in the bathroom. The public areas were nice and kept tidy and clean, considering it was Karneval weekend it was great. Breakfast was nice with a great selection and good tea and coffee, and juice. There is complimentary tea, coffee and water in the reception area. The location to the city centre and location attractions is fantastic and if highly recommend this hotel for anyone looking for a reasonably priced hotel with friendly and welcoming staff.
Stayed 3 nights in May 2025

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Didn't get our room cleaned very often
Stayed 5 nights in Apr 2025

10/10 Excellent

Hans Christian Hagen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nydelig hotel central i Ålborg. Tæt på spisesteder. Store fine værelser med gode senge og fint indrettet. Det eneste lille minus er at der ikke er A/C, men dette var ikke noget problem da vi var her.
Stayed 1 night in Jul 2025

6/10 Okay

Henrik

Ligger centralt nära till allt
Stayed 3 nights in Jun 2025

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Rolf Trygve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Peter Lund

Der var meget støj på vores værelse fra vejen udenfor. Man kan godt se at hotellet ikke er nyt.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Helnan Phønix Aalborg

Hotellet ligger godt midt i byen, men det er slidt. Det ser ud som om man er i gang med en trinvis opgradering. Der var nye senge og nye møbler nogle steder. Og trænger rengøring til lidt hjælp. Der var temmelig snavset på værelset.
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveller

Disliked: Staff & service
Fick betala extra för tidig incheckning trots att rummet var klart redan. Usel servicekänsla av personalen när det återstod lite tid innan normal incheckning.
Stayed 1 night in Jan 2025

10/10 Excellent

Hanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Gerd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Mathias

Liked: Staff & service

Super läge

Trevligt hotell med bra läge bra frukost och trevlig personal Rummet behöver uppdateras badrummet lite ofräscht vattnet rann inte undan i duschen inget städ på 3 nätter Bra med parkering
Stayed 3 nights in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025