Impeccable guest service is the defining feature of every 5-star hotel in Phru Thai. From the minute you step through the door, staff cater to your every whim, whether offering luggage assistance and storage or providing in-room massage treatments. Also, hotels have to feature upscale conveniences to obtain a 5-star rating. These can include luxury toiletries, spas or saunas, pools, fine dining restaurants and knowledgeable concierge.