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Matthiol Serviced Apartments

4.5 star property

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Close to Zermatt-Matterhorn Ski Paradise, Matthiol Serviced Apartments provides amenities, such as a terrace and dry cleaning/laundry services. Active travellers can enjoy cycling at this apartment. Treat yourself to a hot stone massage or other spa services. Guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Pet-friendly
  • Free Wi-Fi
  • Laundry room
  • Spa
  • Outdoor space
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Policies

Check-in

Check-in start time: 4 PM; check-in end time: 10 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Host will greet you

Pets

Pets are allowed for an extra charge of CHF 20 per pet, per day
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 80.0.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 500 per stay
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Frequently asked questions

Is Matthiol Serviced Apartments pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 20 per pet, per day.

How much is parking at Matthiol Serviced Apartments?

This property doesn't offer parking.

What time is check-in at Matthiol Serviced Apartments?

Check-in start time: 4 PM; check-in end time: 10 PM. Late check-in is available during limited hours.

What time is check-out at Matthiol Serviced Apartments?

Checkout is at 10 AM.

Does Matthiol Serviced Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Matthiol Serviced Apartments located?

This family-friendly Zermatt apartment building is steps away from Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. Tour Monte Rosa and Zermatt - Furi are also within 10 minutes. Zermatt Gornergratbahn Station is 7 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

8.2

Location

9.2

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 41 out of 67 reviews
Rating 8 - Good. 20 out of 67 reviews
Rating 6 - Okay. 3 out of 67 reviews
Rating 4 - Poor. 2 out of 67 reviews
Rating 2 - Terrible. 1 out of 67 reviews

Reviews

Verified

10/10 Excellent

Lynn

Liked: Cleanliness, room comfort, communication

Great experience

We rented the penthouse. It had a great view of the Matterhorn from the balcony. There was plenty of room for our family of 8. They had a shuttle waiting for us upon arrival and the staff was helpful with all our luggage. There is even a hot tub, steam and sauna room for use in the building. Will definitely recommend staying here
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Urs

Liked: Cleanliness, room comfort, communication

Mathiol apartments - super service

very neat and spacious apartment, centrally located. any time again! we very much appreciated the taxi and bag handling service.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Sau Yee

Liked: Cleanliness, room comfort, communication
The apartment is great but getting back to apartment is a long walk with stairs, not easy for old age. Otherwise，everything is great and comfortable.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Beautiful place to stay in Zermatt

Beautiful appartement with amazing view on the Matterhorn. We were a family of 8 staying in the 4 bedrooms penthouse. We loved our stay there and the wellness spa area was a lovely way to recover after a day of hiking. The only comment we have is about the kitchen supplies. If you want to cook a meal for 8 persons, there is very limited kitchen supplies. No scissors, no cutting board, no cheese grater, only 2 small cooking pans. We made a cheese fondue and there were only 6 cheese fondue forks. Luckily, we had friendly neighbors who landed us some extra forks :-)
Stayed 3 nights in Sep 2023
Verified

4/10 Poor

Verified traveller

Disliked: Room comfort, communication
To be honest, the location of the hotel is not very convenient. It is far away from the main station / town by walking. No shuttle bus is provided for going in or out, but there is shuttle bus for departure and arrival. The hotel is at the middle of the mountain. We pushed all suitcases up to the hotel. It would not be easy if you travelled with kids or elderly. On the other hand, we were not very happy with the security. Our door was opened by strangers in the morning on the check out day. We were all very shocked. We did not know who the men were. They opened then closed and walked away. It was weird. However, the house was nice and the view was good.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Rustem

Liked: Cleanliness, property conditions & facilities, communication
Very beautiful. And nice place worth this price
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Dane

Liked: Cleanliness, room comfort, communication

Awesome Stay

Loved the location and was extremely easy to walk to town. Beautiful views and was exceptionally clean. Loved the ski room to store equipment.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Sajeve

Liked: Cleanliness, room comfort, communication

Gorgeous mountain hideaway steps from town

A little bit of a hike up the hill but it was a beautiful view and a lovely place. Felt like home out in the mountains with a beautiful balcony
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Ilse

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful apartment! And great spa amenities. It will be better it had fans in the rooms or air conditioner…
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Nasim

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very hard to walk up to but great apartment once there. Very comfy beds.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Travis

Liked: Cleanliness, room comfort, communication

Beautiful condo, great for family.

Great place to stay, would gladly return.
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Yvonne.

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was great. Very roomy. Walking distance to old town and many restaurants. You do have to hike up to get to the apartment, which may be difficult for some people, but it's doable.
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Niamath

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was excellent except the way to get to the hotel you need to walk up a steep hill prior to getting to the hotel. It is a little difficult for older individuals.
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Jean

Liked: Cleanliness, amenities, property conditions & facilities, communication
Not convinent, long steep walk way steps, to just get down to the service riad. The lights along the steps never on. Very dangerous walk back to the apartment at night.
Stayed 3 nights in Dec 2023
Verified

2/10 Terrible

Paloma

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Apartment was good, but don't stay here unless you want to hike up and down every time you want to leave the apartment (town or skiing). And certainly don't leave anything behind. They will claim it is not there and you will get your items stolen. You have to walk up a very steep, long and narrow way to reach the building. This must be done every single time you want to go to town or skiing. You are able to ski back into the building if you are able to ski to Cervo, take skis off, walk about 100m, put your skis back on and go down a hill behind the building. It's a partial ski in but not a ski out. The apartment itself was nice, but I had a huge issue at checkout. I left behind a scarf, sunglasses and a medicine bag and the staff was very nonchalant about trying to find it. I know for an absolute fact that I left all items inside the closet in the primary room. They were on the 3rd shelf, right hand side. I called the apartments about 3hs after we checked out (before the new guests checked in), when I realized I had left them behind. They said they would check with housekeeping. They called me about 5 minutes later to say nothing was found. I asked them if they checked inside the closet and they said yes, it's standard procedure. I asked them to ask the new guests checking in if they found anything. They refused but said they would call me back (never did). I followed up for 3 straight days and was told "we're not playing the police here". Never got my items back.
Stayed 8 nights in Feb 2023
Verified

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, communication
Way too steep of path for luggage-and some is stairs with no way to get the large luggage up.
Stayed 5 nights in Apr 2025
Verified

4/10 Poor

HIROSHI

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
車を降りた道路からホテルまで登り坂で、荷物の搬入が大変。ホテル側がボーターを用意してくれるとの約束が守られない。 ホテル側が駅までの専用車を用意してくれるとの約束の時間が守られない。 低層階の部屋からマッターホルンは見えない。 ホテルの受付がなく連絡するのが不自由。 ドイツ語や英語が話せない人は連絡が難しい。 It is difficult to bring in luggage from the road where you got off the car to the hotel on an uphill slope. The promise that the hotel will provide a boater is not kept. The promised time that the hotel will prepare a private car to the station is not kept. The Matterhorn cannot be seen from the rooms on the lower floors. There is no hotel reception and it is inconvenient to contact. It is difficult to contact people who do not speak German or English.
Stayed 4 nights in Aug 2023
Verified

8/10 Good

Verified traveller

Liked: Room comfort, communication
Die Unterkunft und die Ausicht war toll.
Stayed 3 nights in Sep 2022
Verified

8/10 Good

blanca

Liked: Cleanliness, amenities, property conditions & facilities, communication
Es importante decir que no tiene acceso directo a la calle y hay que subir una rampa grande , como íbamos con niños y carreolas fue un poco complicado
Stayed 2 nights in Jul 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
Traumhafte Wohnung. Jedoch sollte die elektronische Medien vor Übergabe geprüft werden. Fernseher funktionierte nicht. Ebefalls teilweise die Lampen in den Schlafzimmer.
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

JGLA

Liked: Staff & service, amenities, property conditions & facilities
Simply a stellar view just far enough above town to be very private but close enough to be in the middle of everything., well appointed
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Great location, spacious and comfortable apartment

Except for the difficult physical access to the building and unclear communication about check in and check out processes the apartment was great. It would help if they highlight that the hotel will provide taxi from and to the train station. We did not know that until we checked in and could not use it for check out because of lack of response to our message.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Chung Ngar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境舒適，房間整潔，工作人員熱心服務。
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was fantastic. Very clean and sufficient for long stay. Only issue is access. If hotel side clearly gave a notice to communicate about the access there, it would have been much better since the last 100m was very tough to carry luggage and difficult to find the place only by Google map.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous place, will definitely introduce to my friends
Stayed 2 nights in Jul 2019