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"It’s a nice looking hotel. However, extremely long line and wait time for check-in. There was only one line and it went from one end of the hotel all the way to the front entrance. Terrible customer service and staff didn’t accommodate for stay. I wasn’t expecting to arrive and have to wait 2+ hours for a room I made advanced reservations for. I can be patient, but I don’t have that much patience to be camping out in the lobby. Now, I understood the busyness due to the holiday season, but they need to incorporate a better logistics system in order to improve the guest experiences. Just hire me as the operations manager because I actually care about efficiency 3/10 for the stay, 10/10 for my potential to fix it lol"

"I stayed for three nights, and thoroughly enjoyed my stay. Yes, the rooms are small, but it is New York. The hotel staff where all very friendly, the property is clean and well maintained, and the location is great. The hotel is close to all the Theaters, transportation and many sites. I would definitely stay again."

"Clean hotel, friendly staff, and great location!"

"The hotel is in the perfect location! For that reason alone we would stay again. However there was only one working elevator for all 26 floors and that was horrible. It took so long to get up for down (we were on floor 16 so couldn’t even do the stairs). If that’s fixed, this is the perfect hotel for a NYC trip! Steps away from the subway, Central Park and Times Square! So many places like Starbucks, Premier Deli, Dunkin and endless gift shops around the property. We stayed with our kids and it was such a great area to be with them. "

"The floor lamp was broken and the lock for the window was loose. Clean and friendly staff. "

"Great staff and fantastic location."

"Overall comfortable and good location"

"Very nice stay, and staff was great. I forgot to report it, but the detachable shower sprayer in room 122 had a leak in the hose. We didn't use amenities."

"No air or heat"