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"service is perfect, room is clean, breakfast is good."

"Clean room, clean gym, convenient location "

"Nanchang Shangri-La, a well-established luxury hotel brand, offers exceptional service from the moment you arrive. The staff are warm and attentive—they promptly assist with luggage, and food deliveries via their cute little robots are impressively fast. Best of all, my room was perfectly positioned for stunning river views, with unobstructed sightlines of both the iconic Tengwang Pavilion and the shimmering bridge over the Gan River. It’s a delight to wake up to such a breathtaking panorama...

"Everything was amazing, the rooms were clean and the service was great, unfortunately the “view” it came with was not so good, the windows were dirty"

"Staff very helpful and friendly"

"When I checked in the hotel, the front desk staff charged me again for five nights stay. I have already paid with credit card booking through Expedia app. previously. Customer service is horrible on both sides. Now I have to dispute the charges through my credit card company."