What I disliked: My check in experience was not very pleasant because after parking the car and wheeling our luggage all the way to the lobby, we were told that we were at the wrong building as the hotel had two different buildings with another hotel in between theirs. This is not clearly indicated in the booking and when driving, it is not clearly indicated on Google Maps that they had two diff buildings. Also it kinda sucks to be in the satellite building, because the breakfast, dining and pools were all at the main building so we always had to walk over about 3 mins to get to it. The location is bad if you do not drive because there are almost no food options in the vicinity so you pretty much have to eat at the hotel. If you drive, Hualien city where most of the dining options are is a 30min drive away.
What I liked: Upon entering our room, we realized we were upgraded from the normal twin room to a junior suite. We appreciated this but for some reason the staff didn't let us know when we were checking in. Thus the room given was extremely spacious and luxurious. There was also a hot and cold water dispenser on every floor which is very convenient. The hotel is also very clean which we appreciated.